Gateway Kia of North Brunswick

ABSOLUTELY STAY AWAY. First things first we all know ABSOLUTELY STAY AWAY. First things first we all know that dealerships are in business to make money, and they ALL tell you things you want to hear ABSOLUTELY STAY AWAY. First things first we all know that dealerships are in business to make money, and they ALL tell you things you want to hear to get you to make a sale. However some are better than others in the way they misrepresent. Gateway Kia is the WORST dealership I have ever dealt with and would never recommend it to even my worst enemy. First things first they are SLOW. They take all your information and disappear for 20 minutes at a time. It was 3 hours before I got my FIRST price offer. I was getting VERY impatient. The price was no where near what I wanted to pay (this is natural and would be the case at any dealership though), but when I asked them to show me how they came up with that number they kept changing the subject. I wanted to lease a Sportage for $250 a month using a used Elantra as a deposit. Thier price was 375+ a month to begin with. I know a thing or two about vehicle pricing and coming up with lease numbers so I wanted them to go through how they came up with the numbers and they just wouldn't. I had given them the keys to my current car so they could "appraise" it. I asked several times for my keys back so I could walk out because they were no where near what I could afford. They kept saying "ok we will go get the keys" and disappearing and coming back with a new offer instead of the keys. Only after I threatened to call the police did they give me my keys back. They add a $4,000 package to EVERY car which includes a USB cable (worth about 10 cents), pinstripe (worth about 10 dollars), a cargo net (worth about 50 cents), and a remote start (installed for $100 at wal-mart). They base their prices off the vehicles MSRP + this $4000. Then they make you feel like you are getting a great deal by taking off $5000. All you are really getting is $1000 off the MSRP which they make up for in their "fees". Ie they charge you a $400 documentation fee (registration, etc) when all it really costs through DMV is $75. Finally we were able to negotiate a fair price. How here is when it gets bad. Remember how I said I was trying to trade in a Hyundai and use that as a down payment? Well that vehicle was leased and had 12 payments remaining on it. I was not looking to end that lease early and has no reason to do so, the only reason I did it is because they told me "We do this every day, we will pay off the balance of your lease, take it off your hands, and get you into a new lease". I asked several times and they told me multiple times there are "ABSOLUTELY NO FEES, CHARGES, PENALTIES, ETC" related to doing this and they did it "EVERY DAY". They told me that thier manager had called Hyundai Motor Finance and worked out this deal. So I agreed to do it. They told me the check for the remaining lease payments would be ready by that Thursday (6 days later). I just got it yesterday 22 days later. Every time I called to inquire "the manager was out of the office today". So when I go to turn in the lease for the Hyundai I am told that no one from gateway Kia ever called them, this would be treated as a repossession on my credit, I would be charged THOUSANDS OF DOLLARS in fees, and I would have to pay the difference between the residual value of the car and what is sold for at auction. Hyundai said they would NEVER tell a dealership that they would agree to a deal like that. Gateway Kia flat out LIED to me just to make the sale. Every time I tried to call them to straighten it out I was told "this person is off today" or "that person will call you back". Only after I foled complaints with the BBB and NJ State Attorney General's office did they call me back. I am still no where near satisfied but I don't want to deal with this place anymore. I cannot wait for the day I can turn this car in and be done with Gateway Kia. I will NEVER recommend anyone to this dealership. I will NEVER have service, parts, labor done here. This place is full of LIARS and SCAMMERS and CHEATERS. Do yourself a favor and go ELSEWHERE before you get taken for boatloads of money like I did. More

Worst Dealership I have ever dealt with!!! The prices on the cars are all marked up by at least $5000 so they can claim to give you 5000 off the price. They say they can match or beat any competitor pricing the cars are all marked up by at least $5000 so they can claim to give you 5000 off the price. They say they can match or beat any competitor pricing yet when you present it they say that they cant do it. They say they cannot accept offers from truecar.com Their website says credit approval guarenteed or they will pay you $1000 in cash which is not true they can only approve like any other dealer. They will not give offers over the phone they would rather get you there and then not do anything that they promised over the phone when you get there. Horrible experience as you can tell by the way I am writing that I dont even need to explain what happened when I went there. Oh by the way I had to go there about 4 or 5 times and they are over an hour away. Stay away!!!! More

I had purchased a new Kia from Gateway Kia of North Brunswick. I just wanted to take the opportunity to express both mine and my husband's gratitude for the friendliest and most professional manner you Brunswick. I just wanted to take the opportunity to express both mine and my husband's gratitude for the friendliest and most professional manner your dealership extended to us. I have to admit that purchasing a car at Gateway Kia of North Brunswick with sales professionals such as yours was one of the most gratifying experiences I have had. Our salesperson took his time with us and was patient - to be sure we got the right car for our needs. The finance department was a pleasure to deal with as well. We never felt pressured. He took us through the financial contract and extended warranty portion, which we also purchased, with expert care and professionalism. I can honestly say that although we live a little over an hours drive away, we would not hesitate to return to Gateway Kia of North Brunswick to purchase another vechile in the future. Thank you for a wonderful deal and experience. More