Gateway Kia of North Brunswick

I JUST RETURNED MY LEASE ON DECEMBER 2024. SAL GAVE ME GOOD DEAL. MY PROBLEM IS: THAT FINANCE KID - "TIMOTHY TINDELL NEEDS TOO BE REMOVED!!! WHEN I WENT AND DID MY PAPERWORK WITH HIM I WAS ASK SAL GAVE ME GOOD DEAL. MY PROBLEM IS: THAT FINANCE KID - "TIMOTHY TINDELL NEEDS TOO BE REMOVED!!! WHEN I WENT AND DID MY PAPERWORK WITH HIM I WAS ASKING HIM QUESTIONS AND HE "RUDELY WAS VERY IMPATIENT WITH ME! NOW, I COULDVE GOTTEN GHETTO ON HIM BUT I CHOSE TOO HUMBLE MYSELF AND TAKE IT!! ANYBODY IN THEIR RIGHT MIND IS GONNA ASK QUESTIONS WHEN BUYING A NEW CAR!!! HIS RESPONSE WAS " I ALREADY ANSWERED YOU! AND HIS TONE REALLY GOT TOO ME. THIS IS NOT ACCEPTABLE!!!! AT LEAST "NOT" TOO ME!! I PUT IN A COMPLAINT AND WAS TOLD IT WENT TOO THE SALES MANAGER " ANTHONY LUONGO AND NOTHING WAS DONE! IM TAKING THIS MATTET FURTHER!!! THERES A WAY TOO TALK TOO PEOPLE. I WILL FIGHT THIS MATTER TOO THE BITTER END! TIMOTHY TINDELL NEEDS TOO BE REMOVED FROM THERE!!! WHO THE .... GIVES HIM THE RIGHT TOO SCOLD PEOPLE?! (NOT I). I HAD TOO LITERALLY TELL HIM TOO "WATCH HIS TONE WHEN TALKING TOO ME!!! IM NOT ACCEPTING THIS!!! AND I WILL NOT STOP "UNTIL" SOMETHING IS DONE ABOUT HIM!! IM "NOBODYS PUSHOVER OR NOBODYS "BRUSHOFF!! I WILL FIGHT YOU TOO THE "BITTER" END. IM PISSED. More

DO NOT service your KIA EV at this location. My EV6 was towed here on June 7th, and nearly six months later, they still have my vehicle with no substantive updates during this entire time. The My EV6 was towed here on June 7th, and nearly six months later, they still have my vehicle with no substantive updates during this entire time. The onus was on me to call every few weeks to see if any progress had been made. It is now NOVEMBER and they still have not repaired my car. And to be perfectly clear, at this point I no longer want the car back—I want my money back. More

Alex was a great help to me. He kept me updated and went out of his way. Very pleasant and professional He kept me updated and went out of his way. Very pleasant and professional More

Bri in the service department is the most helpful, friendly, and will go out of her way for you. Always a pleasant visit and the shuttle driver James is the man. Takes you home picks you up anytime yo friendly, and will go out of her way for you. Always a pleasant visit and the shuttle driver James is the man. Takes you home picks you up anytime you have to leave your ride. Makes great conversation on the way home. Drives safe and smooth gets me there and back in excellent time. Everyone from service techs to my ace salesman Edwin does their thing professionally, courteously, and keeps you coming back. My family has 3 Kia's and would definitely like to take another one home eventually. They keep coming out with some 🔥. Thanks again to the whole Kia Crew! ✌️🤟🙏's Daniel Deak More

The service department management should do better job when it comes to the customer service. Richard is one of the worse at this. Not much knowledge and very nasty. This experience was bad enough for me when it comes to the customer service. Richard is one of the worse at this. Not much knowledge and very nasty. This experience was bad enough for me not to ever want to go back again. Do yourself a favor and find a different place if you need a car. More

The service is the worst , Richard is very condescending and incompetent . Twice i was told my car didn't have any issue, and both time need to go back fore some major work . Never again will I buy a car fr and incompetent . Twice i was told my car didn't have any issue, and both time need to go back fore some major work . Never again will I buy a car from this location. You have sales doing the best to sell you , but you will deal with service as long as you have the car. This guy should be change position , maybe a Janitor. Working at night when no-one else is around. More

They take advantage of seniors by railroading them in to trading an owner's car for a leased car. They tell you on the phone that they need to order a part (that you can get within the hour) but when you ar trading an owner's car for a leased car. They tell you on the phone that they need to order a part (that you can get within the hour) but when you arrive expecting the part they haven't even ordered it. The next morning when you call miraculously the part arrived just minutes ago. Do not even consider this dealership for even the minor of any service. Go to any other dealership with a rating of three stars or better even if you have to drive an hour away. Save yourself time, money and aggravation and a need of sanitizing yourself. Run don't walk away from this place. More

Anthony and Vinnie went above and beyond to help our 16 year old buy his first car. They went so far as to deliver the car bc he could not drive! Awesome dealership! year old buy his first car. They went so far as to deliver the car bc he could not drive! Awesome dealership! More

I was buying out my leased Kia through Gateway Kia. They were going to charge me a $2,500 inspection fee that is not part of the lease agreement. The worst part is that they didn't even mention it unti They were going to charge me a $2,500 inspection fee that is not part of the lease agreement. The worst part is that they didn't even mention it until I asked why the cost was so high. Do Not buy your leased vehicle through them at all costs. Purchase the vehicle with Tresl. They only charge processing fees that are much cheaper than Gateway Kia. More

Avoid this dealership at all costs. The manager Anthony will shamelessly intimidate you and rip you off with unreasonable costs. Horrible experience The manager Anthony will shamelessly intimidate you and rip you off with unreasonable costs. Horrible experience More