Gateway Kia of North Brunswick

I was buying out my leased Kia through Gateway Kia. They were going to charge me a $2,500 inspection fee that is not part of the lease agreement. The worst part is that they didn't even mention it unti They were going to charge me a $2,500 inspection fee that is not part of the lease agreement. The worst part is that they didn't even mention it until I asked why the cost was so high. Do Not buy your leased vehicle through them at all costs. Purchase the vehicle with Tresl. They only charge processing fees that are much cheaper than Gateway Kia. More

Avoid this dealership at all costs. The manager Anthony will shamelessly intimidate you and rip you off with unreasonable costs. Horrible experience The manager Anthony will shamelessly intimidate you and rip you off with unreasonable costs. Horrible experience More

After a car accident I needed to buy a car at time when inventory is very low and prices are high. My salesman, Jeff Piratzky, and the manager and finance person took a lot of time to make me feel welcome inventory is very low and prices are high. My salesman, Jeff Piratzky, and the manager and finance person took a lot of time to make me feel welcome and special .I would highly recommend this dealer and Jeff as your salesman. More

Seems to be an ongoing theme about the service manager Pat. Here is the review I left on Google: "If you have to deal with the service manager named Pat, get ready to deal with the most unprofessional Pat. Here is the review I left on Google: "If you have to deal with the service manager named Pat, get ready to deal with the most unprofessional and rudest person you've ever met in customer service. Pat told me repeatedly that he wouldn't be willing to make repairs to my vehicle because I didn't purchase it from his dealer. So had I purchased the vehicle from him, repairs would be completed no questions asked. Then told me to take my issue to Kia's customer service phone number. When I picked up my vehicle, the technician wrote off the other complaints as unable to duplicate. When I tried to show the service advisor that the issues were still there, he responded that the technicians said nothing was wrong and he won't go out to the vehicle for me to show him the unresolved issues. So I wasted 2 days with no vehicle for an unprofessional service manager and issues that still require attention. What is comical about the entire thing is the letter they give you says they want customers to be happy and they do everything they can blah blah blah. Yeah, okay........ Save your time and go to another dealership." More

The service department including the director, Pat, are extremely rude extremely rude More

This dealership has no good customer service and their manager pat is a very rude guy. I advice do not go to gateway kia of north Brunswick go to the bridge water one instead their customer service is exc manager pat is a very rude guy. I advice do not go to gateway kia of north Brunswick go to the bridge water one instead their customer service is excellent More

I was treated excellent at Gateway Kia of North Brunswick . Between my trade in and purchase of a used precertified Kia Sorrento I couldn't be happier. Barry and Oshane were exceptional. They put me in the b . Between my trade in and purchase of a used precertified Kia Sorrento I couldn't be happier. Barry and Oshane were exceptional. They put me in the best car for my financial situation . I feel as if I bought a new car , between the warranty, free oil changes and road side assistance it's all good . I didnt even have to go to the DMV making that process painless . I will be back for a used Telluride in few years no doubt . Jim More

If there was a negative star rating, I would have chosen that too. Awful customer service including Pat Ehrhart who is the Director!! Just walking into the service department is painful. They always try that too. Awful customer service including Pat Ehrhart who is the Director!! Just walking into the service department is painful. They always try to up-sell you no matter the case and didn't care at all that we have purchased several cars from them. Eric literally tried to explain to me that sometimes you just have to pay. Pat before I even realized he was a Director, bluntly asked, well didn't you agree to pay for service when you came in... I was dumbfounded and literally asked "Are you **** really asking me that question.." I have not cursed in a dealership in 15 years. More

SCAMMERS AT THE SERVICE DEPARTMENT BEWARE OF UPSALES 3rd bad Experience at the service department I would not go to them but I have no choice but to go here since my car engine has a recall and needs to 3rd bad Experience at the service department I would not go to them but I have no choice but to go here since my car engine has a recall and needs to be replaced under warranty. 1st bad experience was around 25k miles went in for oil change. They came back with a list of items that needed to be serviced. (4 new break and rotors, new tires, wheel alignment, spark plugs. etc). i declined the service, went to a local repair shop and had him look over the recommended service by Gateway Kia. he said i didn't need any of it, he said the breaks can last me at least another 10 to 12k miles or lot longer. (He was correct I didn't need new brake pads until 58K miles and still have original rotors on the car at (110k). 2nd time brought my car in for DRS error I was getting on the car, they were not able to figure out my issue 3 times and tried to charge me $1,800 for things they didn't do and was part of the warranty repair. 3rd is an ongoing issue and they have my car right now for service, i will update this review after i get my car back. More