Gary Smith Ford Inc.

James Collette Rocks!!! I was in the process of looking for a new car that I needed for work. I live in Panama City and had started at the dealerships in that area. I reall I was in the process of looking for a new car that I needed for work. I live in Panama City and had started at the dealerships in that area. I really didn't find anything that I loved that paired up with a salesman that I wanted to work with. I know I can be a little difficult to work with but when I pulled up to Gary Smith Ford in Fort Walton Beach, I met James Collette. He was a new salesman (this was actually his first day on the "sales floor"). He was very patient with running in and out to get keys for half the cars on the lot so I could sit in this one and test drive that one. He was very knowledgeable in answering the many questions that I had about each of the cars and the few questions he could not answer, he was very quick to find someone that could. I love the car I bought from James @ Gary Smith Ford and even though there are other Ford service departments closer to my home, I plan on returning for all of my service work as well. Between my husband and myself, we have owned vehicles from just about every manufacturer but the treatment we received from Gary Smith Ford from the moment we drove on the lot in our 2010 F-150 to the moment we drove off the lot in our new 2016 Focus ST has made us a Ford Family. This is the 2nd vehicle that we have financed through Ford Credit. Our credit rating was not as great this go around due to job losses about 4 years ago that caused some crdit card payment issues. We were a little nervous about the financing on this car. We were never made to feel like anything other than top notch customers. We were able to finance this car through Ford Credit also and got a GREAT interest rate dispite our little credit blunder a few years ago. THANK YOU FORD CREDIT and thank you GARY SMITH FORD for a job well done and a great buying experience. More

Service is a thing of the past Over the last 10 weeks we have had serious problems with various Ford and RV service departments leaving us with the feeling that "service is a thing Over the last 10 weeks we have had serious problems with various Ford and RV service departments leaving us with the feeling that "service is a thing of the past:. Gary Smith's service department has disproved this feeling. Upon arriving in Navarre from Alabama during our cross country trip, the dashboard display read "transmission failed, service now". We waited until Monday morning and having read the reviews for Gary Smith's service department, we called and spoke to Andy Tompitch, the Assistant Service Manager who told us to bring it in and they would take a look at it. We had it towed to the dealer and Andy said they would inspect it either that afternoon or Tuesday morning. Andy then arranged for a rental car that afternoon and a ride over to Hertz to pick it up. We had no sooner gotten back to our Rv when Andy called saying the transmission computer had failed and the car would be repaired as soon as the part came in. The part came in Wednesday morning and we picked up the car before noon at no expense to us. Andy has restored our faith in the service industry and should be commended for his efforts on behalf of his customers. Ron & Cathy Davison More

Service Department ~ Andy Tompitch I bought a Ford SHO from a dealership in Texas, from eBay, and had it delivered. Within 6 days the service engine light came on. It was some wacky eso I bought a Ford SHO from a dealership in Texas, from eBay, and had it delivered. Within 6 days the service engine light came on. It was some wacky esoteric little-known trouble code. Andy called Ford and figured out the issue within a short period of time. Turns out it was going to be a major engine repair. Fortunately I had an extended repair warranty, BUT WHAT ANDY DID, that 80% of service people wouldn't have done when the warranty company balked at having to pay for a $3800 repair, Andy went to bat for me far beyond the call of duty and successfully resolved all the issues. It was that sort of customer service that people took for granted 25 years ago, but rarely see these days. He takes great pride in his work and his treatment of his customers. More

Service Department I had an issue with my F350; noise when I backed up. The Service department's assistant service manager, Andy Tompitch was right on it. It's a pleasur I had an issue with my F350; noise when I backed up. The Service department's assistant service manager, Andy Tompitch was right on it. It's a pleasure to do business with Gray Smith Ford. This is my 4th vehicle purchased and I keep coming back. More

Service Dpt I have always been taken well care of and today was no exception. Drew Colon has been on top of the clutch issue with my Focus and had the part on ord I have always been taken well care of and today was no exception. Drew Colon has been on top of the clutch issue with my Focus and had the part on order already when I made my appointment. I didn't have to wait long to have it replaced and have nothing but praise for your whole team in the Service Department and Drew in particular. More

Amazing Service! The service I received at Gary Smith Ford last week exceeded every expectation I could have imagined! They went above and behond to provide the best The service I received at Gary Smith Ford last week exceeded every expectation I could have imagined! They went above and behond to provide the best customer service. I was on vacation with my family and experienced car trouble on the way to Florida. I took my car in to have it checked out. The resort we were staying at was about 30 minutes away and I was prepared to wait in the lounge while they worked on the car. Instead of spending hours in the lounge, they took me back to my resort so I could enjoy my time at the beach. To top it off, they even delivered my car back to me when they were finished!! I will not forget about Gary Smith Ford next time I am in the area! I highly recommend their service department. Special thanks to Drew Colon and Scott (the shuttle driver) for all of your help! I truly appreciate it!! More

Save time and go to world ford in Pensacola My wife and I arrived at the dealership ready to buy a new Ford Explorer. We were greated by Jason Smith. He was very rushed and rude. He wouldn't l My wife and I arrived at the dealership ready to buy a new Ford Explorer. We were greated by Jason Smith. He was very rushed and rude. He wouldn't let me talk, he complained about being low manned and seemed like he wanted to push me out of there. I tried to accommodate him and offered for him to have our trade in looked at while I test drove theirs. He said no. He didn't even go on the drive with us. When we returned he made us wait while our car was appraised. He came back with a number that was rediculous. They tried to rob us of our trade in. When I counter offered he seemed offended. He was very argumentative and talked to me like I was an idiot. Well smart guy... I bought the new 2015 limited addition explorer for 41K (3,000 less) out the door with my trade in. FROM WORLD FORD IN Pensacola... I sincerely hope your dealership focuses on customer service training. People like you are why a lot of people hate buying cars... You are pushy, rude, arrogant, and whiny... Learn how to be professional and don't get emotional in front of customers... It's embarrassing. More

Excellent Customer Service and Repairs! I recently had to take my Explorer into Gary Smith Ford for repairs after a long and tiring ordeal of watching my car get destroyed by a valet driver I recently had to take my Explorer into Gary Smith Ford for repairs after a long and tiring ordeal of watching my car get destroyed by a valet driver and then "fixed" by some horrible shop. When I brought it into Gary Smith Ford (I was concerned about how it was running post repairs) not only did they find pieces missing from my engine, but they also discovered various body repairs that had been botched as well. They treated me with such respect and honestly cared about what I had been through. Drew Colon and Jerry West both went above and beyond to make sure I was taken care of. They even went so far as to contact the gentleman who "fixed" my car previously and not only let him know of the damage he had caused but also what he had put me through. I cannot say enough good things about Gary Smith Ford, especially Drew and Jerry. My family and I are so grateful for all their hard work! More

Fantastic service and professional people. I will ONLY buy from Gary Smith Ford from now on. My wife and I have had nothing but excellent service and friendly expieriences here. We just purch I will ONLY buy from Gary Smith Ford from now on. My wife and I have had nothing but excellent service and friendly expieriences here. We just purchased our second vehicle from here and are completley satisfied. The whole staff is awesome and the quality is amazing. I will recommend to everyone I know that this is the one and only place to go to purchase a vehicle. Rusty and Jerrod were the two Gentlemen who very thoughtfully and professionally assisted me and my wife in our purchase. They were always available and willing to help in any way possible. We had a very good feeling in knowing we were getting accurate and HONEST information at all times. We never felt like we were being told anything less than the absolute truth. Rusty and Jerrod are true professionals and thier work ethic is phenominal. The maintenance staff is great also we take our vehicles here for servicing and any other issues and as always it is reliable service and very user friendly. This is without a doubt the Ford dealership you want to shop at. More

Outstanding Customer Service I dropped of my 2012 focus with transmission problems. I just left a note about the problem. By the time I called them, they had already discovered th I dropped of my 2012 focus with transmission problems. I just left a note about the problem. By the time I called them, they had already discovered the problem. They changed the seals, cleaned the clutch, replaced the transmission control module and programed the computer. They had the car ready for me by 3:00 pm that same day and there was no charge. The staff was very professional. I will continue to use this dealership. More