Gary Smith Ford Inc.

This review is based on three trips to Gary Smith Ford for service on a 2020 Expedition. While this dealership has been unable to address our vehicle’s malfunction with the ability to tow, that is second for service on a 2020 Expedition. While this dealership has been unable to address our vehicle’s malfunction with the ability to tow, that is secondary to the pervasive apathy of each member of the service department we dealt with. The customer service culture is this organization is seriously flawed. There was no care, concern, communication or appreciation for our business. Totally oblivious to the traits necessary for a positive customer service experience. More

Nick Morgan and Jim Kempton were phenomenal! Nick really wheeled and dealed to get me the absolute best deal there was. My credit isn’t that great and going to any other dealership they would have laughed m wheeled and dealed to get me the absolute best deal there was. My credit isn’t that great and going to any other dealership they would have laughed me out of the door but not Nick, Jim and Steve they really helped me BIG TIME!! I definitely recommend going to the dealership and working with Nick, Jim and Steve. Jim even came to pick me up from Eglin Afb because I had no ride to come get the car, I mean seriously no one else would do that period! More

The dealership personnel are very professional and knowledgeable. The person greeting me at the front door was very helpful. At my first visit I was provided two salesman to help me with my desire to knowledgeable. The person greeting me at the front door was very helpful. At my first visit I was provided two salesman to help me with my desire to buy a new Mustang. Jay Wilson contacted me after my first contact and I made a visit to view Mustangs. He happened to be busy with another customer so when I arrived Ross Nurrito provided all the information I needed to make a decision as to the exact vehicle I wanted. Ross was very knowledgeable, helpful,, and professional. He showed me several Mustangs and I drove 2 that Ross provided detailed information on. We then set up an appointment for 24 February at 12:30.On the 24th my wife and I visited the dealership and we were helped by both Ross and Jay. I took my wife on a short ride in the Mustang that I liked the best . Jay and Ross were fabulous as they both helped both me and my wife tremendously to get what we wanted. They both were professional and knowledgeable on everything. They were both the best two salesman I have had contact with in some time. They made it very easy for my wife and I to get what we wanted. They were extremely helpful, knowledgeable, and professional. The financial person was helpful, efficient, and professional. We could not have had a better team. More

Wonderful Experience I have purchase two vehicle now from Jeremy Bullock at Gary Smith Ford. My most recent is a 2017 Ford Escape Titanium that I absolutely love :) I hig I have purchase two vehicle now from Jeremy Bullock at Gary Smith Ford. My most recent is a 2017 Ford Escape Titanium that I absolutely love :) I highly recommend Gary Smith Ford, but mostly Jeremy Bullock. Jeremy was the farthest thing from the typical car salesman that he could be, he genuinely cares about my needs and budget. I will always send my friends and family to him and will not buy a vehicle from anyone else! More

new car purchase Very friendly and professional staff. Salesperson (Ross)) was very helpful. Didn't go in looking for a new car, but fter maintenance on another vehicl Very friendly and professional staff. Salesperson (Ross)) was very helpful. Didn't go in looking for a new car, but fter maintenance on another vehicle was finished; I had purchased one. More

Great place to Buy!!! What a great experience, buying cars is never fun but we really enjoyed the experience with Gary Smith Ford. Very courteous and friendly, will recomme What a great experience, buying cars is never fun but we really enjoyed the experience with Gary Smith Ford. Very courteous and friendly, will recommend to all of our friends and family!! More

I was searching for a new vehicle for my family and Jeremy Bullock greeted us so graciously in the parking lot. He was never pushy and I never felt “hounded” as I have experienced previously with other Jeremy Bullock greeted us so graciously in the parking lot. He was never pushy and I never felt “hounded” as I have experienced previously with other dealerships. He openly listened to what I was looking for and was very respectful to my budget! I am so happy with my experience at Gary Smith Ford with Jeremy and I will definitely be seeing him for my next important purchase in the future! He is THE GUY to see!! More

When all else fails go see The BULL I was searching for a Chevy went to the dealership and they were giving me the run around so I went and seen the bull and I left with a 2016 Chevy Cru I was searching for a Chevy went to the dealership and they were giving me the run around so I went and seen the bull and I left with a 2016 Chevy Cruze ltz with 29k miles on it and have been happy ever since he’s the best car salesmen in the panhandle hands down and when I get ready to get another car I will go see him again thank you More

Best in the business. Very knowledgeable and helpful. Couldn’t ask for a better experience. Jeremy went above and beyond to ensure we found the perfect fit for our family. Highly recommended. Couldn’t ask for a better experience. Jeremy went above and beyond to ensure we found the perfect fit for our family. Highly recommended. More

Awesome Experience Bought a new F-150, worked with Ron Zipprich. He was the most knowledgeable sales person i've dealt with. No pressure and made the whole experience in Bought a new F-150, worked with Ron Zipprich. He was the most knowledgeable sales person i've dealt with. No pressure and made the whole experience incredibly smooth down to the financing. He was willing to work with me on whatever questions or concerns I had and did his best to keep everything within our budget. He made this the best car buying experience I have ever had. More