Gary Smith Ford Inc.

Nathan worked extremely hard to make everything work down to the delivery. I was looking for a more fuel efficient vehicle, he placed in me the exact car that I have been searching for. to the delivery. I was looking for a more fuel efficient vehicle, he placed in me the exact car that I have been searching for. More

First, I called to see if a specific auto was on the lot, and I spoke with Jason Smith and he returned my call in a very short time frame stating they had 2 of what I was looking for. When I arrived I met wi and I spoke with Jason Smith and he returned my call in a very short time frame stating they had 2 of what I was looking for. When I arrived I met with Jason and he had a positive attitude which I liked. He showed me the trucks I wanted to look at and test drive. He seemed very knowledgeable on the items he talked about that were installed on the truck. We went inside to see what kind of deal we can make. For the type of truck that it is, I ended up paying a little more than I wanted too. For that reason I rated the price as GOOD. Other than the price, my experience was great. More

Well to begin with, he when I was riding around you'r new car lot , I stopped and got out of my car to look at the 2013 escape (green)and since that being my favorite color I got out of my car and was looki car lot , I stopped and got out of my car to look at the 2013 escape (green)and since that being my favorite color I got out of my car and was looking at it , then Dean Allerheiligen approched me and introduced himself like a gentleman, and started to talk about the car and told me to park my car so I did ,we walked over to the car (escape) and we talked, so he said ok I will go and get the keys, i said ok then he was explaining all about the features in and out, and before you know it he drove to a lot and showed me the dash etc. and said go ahead drive it so I did and i said I will only ride it around the lot he said ok, he wasn't pushy at all very laid backand very patient, so we went back to ford and spent time talking what options the basic had and the se had and didn't push towardthe more expensive one,so I was trying to push him down on price and he came down some ,today 11/29/2012 my son charles came with me and he did the same for him going over all the features and my Son took a test ride , came back hagled some molre till we were comfortable with the price and small talk in betweeen, so I bought the se escape today, I would give Dean 5 star rating as a salseman, and also the biller I didn't know his name, he as well a 5 star rating , I would reccomen anyone going to Gary Smith Ford to ask for Dean Allerheiligen .Sincerely Carol A Petrillo More

I special ordered a new 2013 C-Max hybrid with a couple of dealer installed options. One of these options was a remote starter, the other was a "cargo organizer package". I was called on Oct 3rd sayi of dealer installed options. One of these options was a remote starter, the other was a "cargo organizer package". I was called on Oct 3rd saying my car had arrived and was ready for pickup. I bought the car and later realized the remote start hadn't been installed. I called them and they had me take back the car the next morning to have it installed. They said it would be a 2 to 4 hour job. After waiting at the dealership for nearly 5 hours it turns out they weren't even close to being done, and that I would have to come back later that day. I got a call later saying that they would have to keep the car over the weekend to install it and that I could have the car back Monday. Monday I go to pick up the car and see that the antenna for the remote start was placed in the windshield rather than the back glass. It looked terribly out of place and was a huge eyesore. I also was told that the remote start didn't work and that I was expected to take it back at a later date so they could apply a patch to make it work. Then I discover that they didn't even install the right remote start system! I asked for a refund for the remote start and they agreed. Two days later they remove the remote start and scratch the interior of my new car in the process, and left adhesive on the windshield from the antenna. The cargo organizer package was also the wrong item so they agreed to refund that as well. They had previously informed me that I was due a partial refund for my registration since I transferred a tag but paid for a new one. So I am expecting refunds for the remote starter, the cargo package, and the registration. Several days later I contact Gary Smith Ford to inquire about the refund. They tell me I have to contact Ford since the problems "concern them". I contacted Ford customer relations, who basically wondered why I was complaining to them as this was a dealer issue. So I am in the beginning stages of the run-around. There were many other areas where Gary Smith Ford screwed up with this transaction, but they were at least manageable and didn't screw me over financially. As of today, Oct 16th 2012, Gary Smith Ford owes me over $600 and a new piece of interior. More

Took my NEW Shelby GT500 in for an oil change and front end alighnment. What I found when I picked my car up: Damaged front splitter (employee ran it into a curb)but didnt tell anyone. Very dirty with g end alighnment. What I found when I picked my car up: Damaged front splitter (employee ran it into a curb)but didnt tell anyone. Very dirty with gravel rocks inside the tread of the tires. What happened? Jim Pope-Service Manager-after questioning multiple empoyees explained that a "new" employee parked my car too close the curb and broke my splitter-offered to repair for free. Had no comment on why the employee did not confess immediately or why the employee was not trained on how to park a low profile sports car built by FORD. Dirty? Gravel? Jim Pope-after more investigation-further explained that the Gary Smith Ford alighnment machine was broken and my car was driven to Big Ten Tire Company 5 miles way by a non-Ford employee and he "thinks" that this is when my car was "apparently" driven down a dirt road of some sort. He confessed he was "unaware" that the alighnment machine was broken in the shop where he is the "manager" and was not consulted about my car being sent to a non Ford location to be repaired. Crazy huh? gets worse: 6 months later-being the only Ford dealership in my area. I needed a part replaced under warranty. Went back to Gary Smith Ford. Part was replaced. Went to pick up my car. The front slitter was broken again by a different employee and this time some paint was scratched on the bumper. They declined to allow me an outside bodyshop to perform the repairs and that only Gary Smith Ford will repair for free. I expalined that Ive lost all confidence in Gary Smith Ford to be anywhere near my car. Got a divorce. Now I drive to Pensacola-World More

I took my car in for an obvious need to change the ignition. Told me that it "might just be a switch" so they needed to check it out for $45. Turns out that if it's the switch you still have to repl ignition. Told me that it "might just be a switch" so they needed to check it out for $45. Turns out that if it's the switch you still have to replace the ignition. Then tells me it will be $700-800 for the work. It's a $400 part, when I decline decides to tell me that there is an after market Napa part available so that will "save" me an additional $150 because that part is $250. I went to Napa and the part is actually $115. Also, I thought they damaged my car. Instead of saying, I can see why you think that might have been us, the manager berated me, was insolent and ugly. I was upset and probably not behaving well, but I am the customer and if you treat me with some courtesy maybe I would realize it was all my fault for walking into a dealership in the first place, never again..... More

Took all day for a simple check of my computer. I was put on hold on the phone for 25 min then received a rude response when asking for an apology. Voiced complaint to sales manager. When I tried to mak put on hold on the phone for 25 min then received a rude response when asking for an apology. Voiced complaint to sales manager. When I tried to make another appointment I was told I could no longer do business there due to my 'outburst'. There was no outburst, they just don't like dissatisfied customers voicing complaints. If you do, they will ban you from their dealership. More

Gary Smith Ford has refused to make good on body repair work on a 2005 Ford Expedition completed in 2009 in which they were paid insurance reimbursements. They never responded to complaints made during th work on a 2005 Ford Expedition completed in 2009 in which they were paid insurance reimbursements. They never responded to complaints made during the 12 month warranty period, i.e. refused to resolve issues. They continue to refuse repairs, claiming now the warranty has expired. Jerry West, Body Shop Manager provided very poor and underrated customer service. There were in dignified rages, verbal aggression and profanity expressed during our meeting with him to resolve issues and observable problems related to auto repair work. Excuses were made for each and every problem identified and encountered. For example: 1) A failure to repair/replace radio/cd player and return personal cds which I still do not have). 2) At fault for idle holding of vehicle in shop stall claiming to be awaiting parts/paint for service; exceeded wait time. 3) Failure to repair defective installation of body repair parts and provide superior work quality and meet quality standards before returning vehicle over to customer. Gary Smith Ford never made good on repair work done and failed to ever inspect faulty repair work and defects when called to their attention. 4) Appeared to the insurance company to make good on their claim in order to receive proper reimbursements or in order that the shop receive an expected dollar value on auto repairs. A suspected over count of # of items needing repairs in comparison to actual repair work needed, etc. The entire experience was horrible both with service and repairs. The body repairs and attention to this matter still remains unresolved. My most recent visit to the body shop was in July 2011. Jim Ferguson refused to meet with me or contact me as he had promised during all visits made, neither had he provided communications of any kind pertaining to this matter. Never did the General Manager respond to written or verbal complaints made or received via US mail. To this day General Manager, Jim Ferguson refuses to communicate. More

Bought a 2001 Honda Civic..in the past 12 months had to replace all tires, replace all rims, have front end aligned, engine maintenance light came on 2 months into owning this car and have had to replace j replace all tires, replace all rims, have front end aligned, engine maintenance light came on 2 months into owning this car and have had to replace just about every filter and valve under the hood...this dealership is 45 miles from me so going there this often isn't an option....sure I was an idiot for buying this car, but don't you make the same mistake, I have so much money invested in fixing it now I'm stuck with it - Defuniak Springs, FL More

My salesman (Ryan) was very relaxed & friendly. He made the leasing experience very easy. We came in having already decided what we were going to do, so Ryan didn't need to give us a sales pitch. Ryan made the leasing experience very easy. We came in having already decided what we were going to do, so Ryan didn't need to give us a sales pitch. Ryan was knowledgeable of his product & pointed out all the features of the car. Rayce was also very friendly & didn't pressure us to take any particular extra item that he was required to present to us. He have us a tip about trading-in the lease car instead of walking away from it. I really appreciated that. This will help when its time to trade it in, if that's what I decide. I may decide to buy the car after the lease. More