Gary Smith Ford Inc.

Great costumer service Theresa Adcock was awesome! She helped me in every way she could. Put me on the right car for me! I would use her again! Theresa Adcock was awesome! She helped me in every way she could. Put me on the right car for me! I would use her again! More

Great experience for young professional! Thanks to Monique Maher and Mr. Hernandez, I was able to get the car I wanted. I was able to finance the new car with their help and will definitely r Thanks to Monique Maher and Mr. Hernandez, I was able to get the car I wanted. I was able to finance the new car with their help and will definitely recommend this lot to anyone I hear is looking for a new car. Thanks again! More

THANK YOU MS. THERESA! I just bought a 2013 Toyota Tacoma from this dealership and Ms.Theresa was so helpful and made the process so easy. She made sure to get me what I was I just bought a 2013 Toyota Tacoma from this dealership and Ms.Theresa was so helpful and made the process so easy. She made sure to get me what I was looking for and was so sweet. I recommend this dealership to anyone that is looking for a new or used vehicle (: More

Purchased a used F250, great service I purchased a used F250 from this dealership, Monique Maher was the sales rep. She was very helpful through the entire process. I would highly recomme I purchased a used F250 from this dealership, Monique Maher was the sales rep. She was very helpful through the entire process. I would highly recommend her to anyone looking for a new or used vehicle. Steve hernandez handled the paperwork he was very professional and helpful. We stopped at several dealerships and looked at various vehicles, Gary Smith by far had the best and most professional sales reps we dealt with. More

Drew Colon Service Dept. My wifes car lost a cylinder while she was heading to Atlanta. Took to Drew at Service Dept and he arranged for a ride home for her as I was out of to My wifes car lost a cylinder while she was heading to Atlanta. Took to Drew at Service Dept and he arranged for a ride home for her as I was out of town. Received great news that her Mercury Milan was covered under her warranty. Less than 500 Miles left on engine warranty. Drew took great care of keeping us up to date on the repairs and estimated time it would be done. Thanks for your help on this. Kevin Johnston Destin, Fl More

James Collette Rocks!!! I was in the process of looking for a new car that I needed for work. I live in Panama City and had started at the dealerships in that area. I reall I was in the process of looking for a new car that I needed for work. I live in Panama City and had started at the dealerships in that area. I really didn't find anything that I loved that paired up with a salesman that I wanted to work with. I know I can be a little difficult to work with but when I pulled up to Gary Smith Ford in Fort Walton Beach, I met James Collette. He was a new salesman (this was actually his first day on the "sales floor"). He was very patient with running in and out to get keys for half the cars on the lot so I could sit in this one and test drive that one. He was very knowledgeable in answering the many questions that I had about each of the cars and the few questions he could not answer, he was very quick to find someone that could. I love the car I bought from James @ Gary Smith Ford and even though there are other Ford service departments closer to my home, I plan on returning for all of my service work as well. Between my husband and myself, we have owned vehicles from just about every manufacturer but the treatment we received from Gary Smith Ford from the moment we drove on the lot in our 2010 F-150 to the moment we drove off the lot in our new 2016 Focus ST has made us a Ford Family. This is the 2nd vehicle that we have financed through Ford Credit. Our credit rating was not as great this go around due to job losses about 4 years ago that caused some crdit card payment issues. We were a little nervous about the financing on this car. We were never made to feel like anything other than top notch customers. We were able to finance this car through Ford Credit also and got a GREAT interest rate dispite our little credit blunder a few years ago. THANK YOU FORD CREDIT and thank you GARY SMITH FORD for a job well done and a great buying experience. More

Service is a thing of the past Over the last 10 weeks we have had serious problems with various Ford and RV service departments leaving us with the feeling that "service is a thing Over the last 10 weeks we have had serious problems with various Ford and RV service departments leaving us with the feeling that "service is a thing of the past:. Gary Smith's service department has disproved this feeling. Upon arriving in Navarre from Alabama during our cross country trip, the dashboard display read "transmission failed, service now". We waited until Monday morning and having read the reviews for Gary Smith's service department, we called and spoke to Andy Tompitch, the Assistant Service Manager who told us to bring it in and they would take a look at it. We had it towed to the dealer and Andy said they would inspect it either that afternoon or Tuesday morning. Andy then arranged for a rental car that afternoon and a ride over to Hertz to pick it up. We had no sooner gotten back to our Rv when Andy called saying the transmission computer had failed and the car would be repaired as soon as the part came in. The part came in Wednesday morning and we picked up the car before noon at no expense to us. Andy has restored our faith in the service industry and should be commended for his efforts on behalf of his customers. Ron & Cathy Davison More

Service Department ~ Andy Tompitch I bought a Ford SHO from a dealership in Texas, from eBay, and had it delivered. Within 6 days the service engine light came on. It was some wacky eso I bought a Ford SHO from a dealership in Texas, from eBay, and had it delivered. Within 6 days the service engine light came on. It was some wacky esoteric little-known trouble code. Andy called Ford and figured out the issue within a short period of time. Turns out it was going to be a major engine repair. Fortunately I had an extended repair warranty, BUT WHAT ANDY DID, that 80% of service people wouldn't have done when the warranty company balked at having to pay for a $3800 repair, Andy went to bat for me far beyond the call of duty and successfully resolved all the issues. It was that sort of customer service that people took for granted 25 years ago, but rarely see these days. He takes great pride in his work and his treatment of his customers. More

Service Department I had an issue with my F350; noise when I backed up. The Service department's assistant service manager, Andy Tompitch was right on it. It's a pleasur I had an issue with my F350; noise when I backed up. The Service department's assistant service manager, Andy Tompitch was right on it. It's a pleasure to do business with Gray Smith Ford. This is my 4th vehicle purchased and I keep coming back. More

Service Dpt I have always been taken well care of and today was no exception. Drew Colon has been on top of the clutch issue with my Focus and had the part on ord I have always been taken well care of and today was no exception. Drew Colon has been on top of the clutch issue with my Focus and had the part on order already when I made my appointment. I didn't have to wait long to have it replaced and have nothing but praise for your whole team in the Service Department and Drew in particular. More