Gary Smith Ford Inc.

Don't get your vehicles serviced here I brought my new vehicle (still under warranty) to be serviced after it threw a check engine light and exhibited symptoms 3 different times. We ready I brought my new vehicle (still under warranty) to be serviced after it threw a check engine light and exhibited symptoms 3 different times. We ready the code ourselves so we would know what to expect. Of course when I brought it in they "couldn't replicate the issue" even though they saw the code logged in the computer and told me to pick it up. I called the Ford Customer Relations Center and they said they would open a case and have the dealership contact the technical support hotline to try to troubleshoot the issue further. The service manager said that was fine and they kept my vehicle. When we called to see if they had done anything with it, he said "no, we aren't going to call the hotline because there's no issue to troubleshoot." So of course now I can't bring it to a different dealership to be serviced because the code has been cleared. So now I just have to wait for it to happen again and hope I don't breakdown on my way to work. The people at Gary Smith Ford can't be bothered with customer satisfaction. Warranty work doesn't make much money so I'm guessing that's why they wouldn't do anything further with it. This isn't the first time I have had issues with this dealership's service department so I should have known better (I thought it might be okay since it was warranty work this time... I was wrong). A couple years ago I had an older vehicle belonging to a family member serviced here once just to have the O2 sensor replaced because it was throwing a code. When they were servicing it, the mechanic shorted out the ECM. I know this because the service advisor told me straight to my face, but when my family member came to get it, they charged him for a new ECM. When I told the manager what the service advisor told me, he said he didn't know what I was talking about. Terrible service. Terrible people. Liars and thieves. Nothing has changed. I will never step foot in that place ever again. Not to mention all the cars they have for sale are way overpriced and when they run your credit, you end up with six different credit inquiries in one day. Now I drive two hours to buy vehicles from Tallahassee now because I can get them for thousands of dollars less and much less hassle. I do most of the deal over the phone/email and then go in to sign paperwork and I'm done within an hour. Don't ever go to Gary Smith Ford... unless you want to get screwed over. More

Gary smith manager didn't do his job The manager Joe didn't turn any paper work into the bank I ended up doing this myself with a lot of calls to me from him getting yelled and screamed a The manager Joe didn't turn any paper work into the bank I ended up doing this myself with a lot of calls to me from him getting yelled and screamed at cause I had yo do his job for him More

Mustang Purchase We found the car we wanted on the Gary Smith web site and called and talked to a salesman and he verified that the car was available. We went the next We found the car we wanted on the Gary Smith web site and called and talked to a salesman and he verified that the car was available. We went the next day and he had the car ready for inspection and driving. We drove the car and liked it very much. It had all the equipment we wanted. My wife was also interested in a convertible and he had one to show her also. We drove this and she loved it more than the original car. When we asked about putting a pin strip on the car, they said he could have that done within the hour. We completed the paperwork with Joe Drum in finance and took delivery of the vehicle and the pinstripe was indeed on the car. We were met with friendly and courteous people in the dealer ship and our salesman Fred Kratt went out of his way to make the purchase a stress free event. We would highly recommend this dealership. More

Quick and Painless Came in to Gary Smith and Fred Kratt to care of me. We figured out which F-150 I wanted and Fred did the research to find the color/type at another d Came in to Gary Smith and Fred Kratt to care of me. We figured out which F-150 I wanted and Fred did the research to find the color/type at another dealer in Mississippi. Had the truck back in two days and have been happy ever since. More

Excellent Service I had a key issue while on vacation, so I was not expecting good service since I was not going to be a repeat customer. To my surprise, service was v I had a key issue while on vacation, so I was not expecting good service since I was not going to be a repeat customer. To my surprise, service was very friendly, fast and responsive to my needs. They knew me by name when I arrived, and my situation. Very rapid solving my issue and getting me on my way. More

Awesome Car buying experience Buying a new car from Gary Smith Ford in Fort Walton Beach was a great experience. Jason Smith helped us find exactly what we were looking for. We en Buying a new car from Gary Smith Ford in Fort Walton Beach was a great experience. Jason Smith helped us find exactly what we were looking for. We ended up with the car we wanted at a great price. Jason went over every little detail of the vehicle, showed us the ins and outs and answere all our questions. We can't say enough good about Jason. This is the second vehicle we purchased from this dealership in two years. Jason as well as the service department is the reason we returned here when we needed a new car. More

GO SEE FRED! Fred came to us highly recommended when we were looking for a newer explorer. He worked with us on my trade-in and got me EXACTLY what I wanted. The e Fred came to us highly recommended when we were looking for a newer explorer. He worked with us on my trade-in and got me EXACTLY what I wanted. The entire process was so easy and we'll definitely be getting the rest of our cars from them in the future. It was the first time we've walked out of a dealership with zero worry as we drove away in our new car! I've bought 4 cars and never been as comfortable with any of them as I was working with Fred to get my explorer. More

Best car salesman I have ever had We were refered to the best friend Steve Alford ofa former salesman (the Big Marine) at Gary Smith Ford. We were upgrading our 2015 Ford Fusion SE We were refered to the best friend Steve Alford ofa former salesman (the Big Marine) at Gary Smith Ford. We were upgrading our 2015 Ford Fusion SE to a 2017 Ford Fusion SE with newer safety features. Steve went out of his way to ensure we got the best deal and a payment we requested. He also pointed out all the features of our Certified Ford. He was extremely patient with my wife that takes a while to soak in new information. This is our 4th purchase from Gary Smith Ford and look forward to possibly upgradeing 3 years from now. Great team to work with. Hand Salute. More

Great Experience Had a great sales experience with Jeremy, not once but twice. Bought a used Caddy then went back for a brand new Edge. Great job both times by the en Had a great sales experience with Jeremy, not once but twice. Bought a used Caddy then went back for a brand new Edge. Great job both times by the entire staff. More

Wonderful trade and purchase experience. Steve Alford made our purchase and trade a wonderful experience. He is first class. Left knowing we really made a great deal. No hassle. Will definite Steve Alford made our purchase and trade a wonderful experience. He is first class. Left knowing we really made a great deal. No hassle. Will definitely return. Joe Durm made the financing a breeze. More