Gary Smith Ford Inc.

Warranty issue resolved Took my 2014 Mustang in for a warranty issue with the passenger airbag. Couldn't have been happier, the assistant service manager Rick Manzoni was kno Took my 2014 Mustang in for a warranty issue with the passenger airbag. Couldn't have been happier, the assistant service manager Rick Manzoni was knowledgeable and courteous. Work was completed ahead of schedule and they even included a multi-point inspection at no charge. Would highly recommend this service manager and department to anyone having issues with their Ford. More

Dishonest and unethical. Salesman and I shook hands on a deal and the paperwork they put in front of me to sign was entirely different. I signed the paperwork trusting what t Salesman and I shook hands on a deal and the paperwork they put in front of me to sign was entirely different. I signed the paperwork trusting what the salesman and the finance manager had verbally communicated to me. When I realized what had happened, I tried speaking with the manager and the manager told me it was my fault I didn’t read the paperwork more closely, and then demanded that I leave. The most dishonest and unethical buying experience I’ve ever had. More

Mind blown As I was in with the finance and internet managers office finalizing the deal(who were very nice) my wife left to take our kids to basketball. Our sal As I was in with the finance and internet managers office finalizing the deal(who were very nice) my wife left to take our kids to basketball. Our sales guy must have seen her leave and texted me by mistake. “The guy xxxxin left and didnt buy. Tight was on his money and wanted us to cut the deal like 4k stupid xxxx”. Little did he know that he messaged me by mistake instead of his buddy. I showed the two managers who were in shock. I left and doubt that I will be doing business there again. More

Responded to complaint The dealership responded to my complaint and is making the problem right. The owner contacted me directly to mitigate the issue. He was out on famil The dealership responded to my complaint and is making the problem right. The owner contacted me directly to mitigate the issue. He was out on family leave. There should have been some responding sooner, but at least they did finally respond. More

Airbag recall Had airbag recall. Service Advisor Kevin Kulick was extremely helpful. He went above and beyond getting me in and out in a timely manner. Very thoroug Had airbag recall. Service Advisor Kevin Kulick was extremely helpful. He went above and beyond getting me in and out in a timely manner. Very thorough. More

Don’t settle keep your options open Make sure you examine the vehicle very thoroughly before you purchase it even if it’s a brand new vehicle. I just purchased a brand new Ford F1 50 Make sure you examine the vehicle very thoroughly before you purchase it even if it’s a brand new vehicle. I just purchased a brand new Ford F1 50 white from there and it had very small rust spots all over it. I took it back up to the body shop as instructed and they seem like they didn’t really want to do it but they had to and when I told him that it was the entire vehicle they didn’t go over the entire vehicle I still have these rust spots on my truck as we speak and I don’t have time to take it back up there for them to do it again. More

Salesmen at the Dealership give Dishonest Salesmen Bad Names These guys are the utmost bunch of lowlife xxxx I have ever felt with. It is a wonder that they sell anything off that lot. Say one thing, do another, These guys are the utmost bunch of lowlife xxxx I have ever felt with. It is a wonder that they sell anything off that lot. Say one thing, do another, say they will call you back by a certain time, never return calls. Annette on the switchboard must have worked at a prison camp before taking this job because she is rider than anybody I have ever spoken too. 58 years old and this is the worst dealership that I have ever had any dealings with. Look on Google and find another FORD dealership closer by. Trust me you will thank me later More

Prompt service Bob at Gary Smith was very pleasant to meet and took care of my vehicle F150 much faster than i expected. Very good experience very prompt and friendl Bob at Gary Smith was very pleasant to meet and took care of my vehicle F150 much faster than i expected. Very good experience very prompt and friendly staff. More

Great Service! Our family was vacationing in Destin this past June 2018 and our air conditioning went out on the way down. Gary Smith Ford and the Service manager w Our family was vacationing in Destin this past June 2018 and our air conditioning went out on the way down. Gary Smith Ford and the Service manager were very helpful and professional! We appreciate them getting us back on the road again! More

Great Service! I had a great experience with Gary Smith Ford's service department. I brought my Mustang in for A/C problems and they were able to quickly identify wh I had a great experience with Gary Smith Ford's service department. I brought my Mustang in for A/C problems and they were able to quickly identify what was wrong and got me fixed up. Andy Tompitch was the specialist who helped me! I would highly recommend going to them for anything., More