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Gary Rome Hyundai

Holyoke, MA

4.7
1,405 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,405 Reviews of Gary Rome Hyundai

June 09, 2026

Went in for a safety recall on 3rd seat airbags . What told its all set but they did not do the recall. Good job More

by Parks432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd
Jun 09, 2026 -

Gary Rome Hyundai responded

Thank you for bringing this to our attention. We apologize for the confusion and frustration. A recall visit should result in clear communication about what was completed and any outstanding items. We'd appreciate the opportunity to review what happened and address your concerns. Please contact us directly so we can look into this further and work toward a resolution.

Jun 09, 2026 -

Parks432 responded

The conversation with Todd the service Manager 2 weeks ago was that our vehicle wasnt leaving your lot till this recall was resolved. Found out today that the 3rd row airbag recall has no remedy and i have 4 children which 2 sit in the backseat daily. I wont this to be known publicly bot to be handled behind closed doors!

June 06, 2026

I recently went to buy my first car after my starter family car I inherited broke down. Luis was really sweet and made sure I felt heard and that all of my questions were answered. The car I bought was More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Brignoni
Jun 07, 2026 -

Gary Rome Hyundai responded

We're so happy you found us! It's wonderful to hear that Luis took such good care of you and made your first car buying experience a smooth one. Enjoy your new car, and thank you for the recommendation! - Gary Rome Hyundai

June 03, 2026

I dealt with Paul bonovita simply the best awesome! !!!!!!it was a pleasure!!!!!!!very good!! More

by Vcal2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Bonavita, Karissa Leduc
Jun 03, 2026 -

Gary Rome Hyundai responded

Thank you for your review! We're thrilled to hear that Paul provided such an awesome experience. It was a pleasure working with you and we appreciate your business!

June 03, 2026

Awesome! !! If I could rate them a 10, I would. From start to finish, the service we received was excellent. Everyone was extremely considerate of our needs, e More

by ShufT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Rome, Keith Brecher, Brianna Zemrock, Paul Maiolo
Jun 03, 2026 -

Gary Rome Hyundai responded

Thank you for the amazing review! We're honored by your kind words and thrilled to hear you had such an excellent experience from start to finish. We truly appreciate your business and look forward to seeing you again!

June 03, 2026

Purchased a new sonata from Pauli at Gary Rome Hyundai. Fantastic salesmen. He took time with me and answered all of my questions. Everyone involved in the process were very helpful. Thank you for making t More

by ubrt50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Rome, Paul Bonavita, Chris Fenton, Brittany Zabielski
Jun 03, 2026 -

Gary Rome Hyundai responded

Congrats on your new Sonata! It's great to hear that Pauli and the team made the process smooth and easy. Thanks for choosing Gary Rome Hyundai and for your awesome feedback!

June 02, 2026

Bobby was amazing! !! He helped us with our Tucson and I would give him 10 stars if I could. He knew everything inside and outside of the vehicle and answered every sing More

by Joeflop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Kosior
Jun 02, 2026 -

Gary Rome Hyundai responded

We can't thank you enough for your stellar review! Bobby will be so appreciative, and we will pass this along to him. Enjoy your new Hyundai Tucson, The Gary Rome Hyundai Team.

May 19, 2026

I recently leased a new Hyundai Kona from Gary Rome, and I couldn't be happier with my decision. From the moment I stepped into the dealership, the process was smooth and straightforward. I worked with Kevi More

by kerifortin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Rome, Keith Brecher, Kevin Covington
May 19, 2026 -

Gary Rome Hyundai responded

Congratulations on your new Hyundai Kona, Keri! We are thrilled to hear that Kevin and our team made your leasing experience seamless and enjoyable. Thank you for choosing Gary Rome Hyundai and for sharing your wonderful feedback! Safe travels!

May 15, 2026

Very good customer service. Everyone was very nice and willing to help. I have been to the dealership a few times and no problems. More

by debbiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan i’neill
May 15, 2026 -

Gary Rome Hyundai responded

We're delighted to hear you've consistently had great service with us, Debbie! Thank you for choosing Gary Rome Hyundai and we look forward to your future visits. Safe travels!

April 19, 2026

Paul was great as usual, been with him for a while, everything went smooth highly recommend paul👍 More

by ptr_hly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Maiolo
Apr 20, 2026 -

Gary Rome Hyundai responded

Thank you for leaving us this five-star review and kind words about Paul from our sales team at Gary Rome Hyundai! We'll see you next time!

April 11, 2026

This is a great dealership, they listen to your needs and wants and are very professional people More

by carolynko78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fenton, Robert Rubin, Robert Gourde
Apr 11, 2026 -

Gary Rome Hyundai responded

Thank you! We’re glad our team listened to your needs and provided a professional experience. We appreciate your support!

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