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Gary Rome Hyundai

Holyoke, MA

4.7
1,397 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,397 Reviews of Gary Rome Hyundai

March 21, 2026

Great experience with Norm. We actually had a lot of laughs! Must have been at least as much fun as Cheers! Here's hoping the car is everything we think it is and a long More

by dewyfentes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norman Caruolo
Mar 24, 2026 -

Gary Rome Hyundai responded

Hi Dewy! Thank you for sharing your experience with Norm and the team! We hope your car brings you many miles of smiles. We’ll pass along your kind words to Norm and look forward to seeing you back at Gary Rome Hyundai!

March 20, 2026

Everything was fine until I left the lot with my new car and noticed an hour later that the mudguards I paid to have installed were never put on the car. More

by bwillc21
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria LePage
Mar 23, 2026 -

Gary Rome Hyundai responded

Hi Will! Thank you for bringing this to our attention. We apologize for the oversight, and we’ll make sure you get your mudguards installed as soon as possible. Please reach out to us directly to set up your appointment. We hope to hear from you soon, - The Gary Rome Hyundai Team Ryan Dusza - General Sales Manager - (413) 420-8051

March 12, 2026

Both of the service reps I met with were very friendly, courteous and helpful. It’s always a pleasure dealing with GaryRome Hyundai, from their sales rep right on down. I’ve already gotten two cars from sa More

by Bubnsam@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service reps.
Mar 13, 2026 -

Gary Rome Hyundai responded

Thank you for your kind words! We're happy to hear you've consistently had such positive experiences with our team. We look forward to seeing you again at Gary Rome Hyundai. Safe travels!

March 11, 2026

Upon arrival. Alyssa greeted me and went over everything I had scheduled. And checked for any recalls or updates on my vehicle. And approximately how long it would More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
Mar 11, 2026 -

Gary Rome Hyundai responded

Thank you for the great feedback! We're glad Alyssa took good care of you and made the process easy.

March 09, 2026

Went in for an oil change tire rotation everything went perfect. It was quick. I waited. The service department kept me informed every step of the way had my car pulled up after being car washed and sent m More

by gaouettec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Mar 09, 2026 -

Gary Rome Hyundai responded

Thank you for the great feedback! We're glad your oil change and tire rotation went smoothly and that our team kept you informed throughout your visit. We appreciate you choosing us and look forward to seeing you again next time.

March 01, 2026

I have always had great service at Gary Rome Hyundai. Alyssa is attentive, knowledgeable, professional, always listens to concerns and my car was ready in a timely manner. Whether it's an oil change or a More

by jmc4729p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Blatter
Mar 03, 2026 -

Gary Rome Hyundai responded

Thank you for your loyalty and for sharing your kind words about Alyssa and our service team! We appreciate your recommendation and look forward to serving you again at Gary Rome Hyundai. Safe travels ahead!

February 24, 2026

Prompt, professional service. Service manager, David, very helpful. Pleased with all aspects of the dealership starting with Nikki Lussier as our salesperson. More

by garylarese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Lussier
Feb 25, 2026 -

Gary Rome Hyundai responded

Hi Gary! We're glad to hear of your satisfaction with David and Nikki! We appreciate your support and look forward to serving you again in the future! -The Gary Rome Hyundai Team

February 24, 2026

I thought the experience was awesome Super nice , knowledgeable, and fast- awesome experience…thank you More

by Rmcar04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Feb 24, 2026 -

Gary Rome Hyundai responded

We’re glad you had an awesome experience with our team! Thank you for choosing Gary Rome Hyundai and for sharing your feedback.

February 22, 2026

I was taken on time, given a reasonable estimate of the time it would take and received a call that it was ready within an hour. Great experience! More

by darnold22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Lussier
Feb 23, 2026 -

Gary Rome Hyundai responded

Hi Darnold! We're pleased you had a timely and efficient experience with us at Gary Rome Hyundai! Thank you for your feedback!

February 16, 2026

This dealership is the most convenient for service and sales. Staff is extremely friendly and will answer all questions. Gary Rome you have a wonderful staff and mechanics. More

by martee2130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Jimenez
Feb 17, 2026 -

Gary Rome Hyundai responded

Thank you so much for the kind words! We’re thrilled to hear that you find our dealership convenient for both sales and service, and that our team made you feel welcomed and well taken care of. Our staff and technicians work hard to provide friendly, knowledgeable service, and it means a lot to hear that it shows. We truly appreciate your support and look forward to continuing to take great care of you!