Garnet Volkswagen

Thoughtless service Needed to have my Jetta AC looked at, running warm. I stopped in on 6/23 and the ever so unhelpful service tech said no one can look at my car until Needed to have my Jetta AC looked at, running warm. I stopped in on 6/23 and the ever so unhelpful service tech said no one can look at my car until 7/5. I said "you must be kidding". He simply stated "hard to believe isn't it". I am very easy going, but it was obvious no one cared. Two other managers were standing close by and no one responded. ABSOLUTELY NO EFFORT TO TAKE CARE OF THE CUSTOMER! I have a very successful sales career for 30 years, because I always take care of the customer. Not my experience here!!! More

Wonderful Expeirence I went to Garnet VW looking to trade in my GTI for a golf 4 door due to just having a baby 5 months ago and needing a 4 door. They were beyond friendl I went to Garnet VW looking to trade in my GTI for a golf 4 door due to just having a baby 5 months ago and needing a 4 door. They were beyond friendly! They made my family and I feel so welcomed! I wouldn't go anywheres else. I highly recommend Garnet VW ! Fran & Margot went above and beyond. Thank you for making my experience wonderful! I couldn't be happier with my trade in/purchase. More

golf r delivered when no one else could get me one Highly recommend this dealership. Ryan Truitt is a true professional. They had a buyer back out of a sale and immediately offered my dream car to me Highly recommend this dealership. Ryan Truitt is a true professional. They had a buyer back out of a sale and immediately offered my dream car to me. I am very grateful to them. More

Very knowledgable sales person Went to Garnet to check out a Jetta - a brand with which I was totally unfamiliar. Chelle Prunkel accompanied me on the test drive, and during that ti Went to Garnet to check out a Jetta - a brand with which I was totally unfamiliar. Chelle Prunkel accompanied me on the test drive, and during that time she explained - in depth - the features/ benefits of the car. I'm a bit of a gearhead, and I think she sensed that because of the details provided - everything from the the construction of the body to the rear suspension. She also mentioned a detail which initially sounded like a trivia question but turned out to be significant from a safety standpoint - why the gas cap is on the right side of the car. As a retired salesman I appreciated her professionalism with her product, and it made the purchase decision that much easier! More

Ordered from this dealer on line. I live in Parkersburg , WV . I had my car a 2008 eos vw delivered to me. When I got my car it looked brand new. I would do it all over again. I highl I live in Parkersburg , WV . I had my car a 2008 eos vw delivered to me. When I got my car it looked brand new. I would do it all over again. I highly recommend this dealer and by the way my last car which I still have is a 1997 vw .I bought that one when it was 2 years old. You might say I'm sold on vw. More

Great experience I went in to buy a new Golf, Ryan helped me out, he was very helpful and even washed my moms car for her! I had a great experience! I went in to buy a new Golf, Ryan helped me out, he was very helpful and even washed my moms car for her! I had a great experience! More

Pleasant Experience John Myers was my agent and we immediately connected; he was very thorough with explaining all the aspects of the car (while articulate) and no sales John Myers was my agent and we immediately connected; he was very thorough with explaining all the aspects of the car (while articulate) and no sales pressure. I could not have asked for a more pleasant experience having had my old car for 26 years... More

Just ask for Fran! I couldn't have had a better experience. Ask for Fran Milligan, he'll take care of you without being pushy or giving you a sales pitch. He and the oth I couldn't have had a better experience. Ask for Fran Milligan, he'll take care of you without being pushy or giving you a sales pitch. He and the other employees were warm and welcoming. You won't be disappointed. More

The river, Jordan Just bought my 4th vehicle from Jordan Clarius. The gentleman is always respectfully of my wishes and my pocketbook! He listens carefully, and proceed Just bought my 4th vehicle from Jordan Clarius. The gentleman is always respectfully of my wishes and my pocketbook! He listens carefully, and proceeds accordingly. By now, he understands what I want in my Volkswagens. Garnet has a reasonable selection of current cars as well as a willingness to search other area dealers' inventories to get a car you may want. They are willing to work to sell a car! More

Great experience for both new and used car purchase We purchased a new 2014 VW cc recently and a used car of 2009 Corolla last year from Garnet. We have great experience to work with this dealership. Da We purchased a new 2014 VW cc recently and a used car of 2009 Corolla last year from Garnet. We have great experience to work with this dealership. Daniel was so patient to show us all the new features of this 2014 cc Executive car. We made test drives several times before making our final purchase decision. We didn't feel any pressure during the process. Nice people, good place and great price! Xia and Ming More