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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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December 19, 2023

Exelente servicio todos me ayudaron lo necesario gran trabajo de efrain recomiendo este dealaer con 5 estrellas More

by etoro3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain y Andrea
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Dec 19, 2023 -

Garden Grove Kia responded

Gracias por la recomendación de 5 estrellas! Nos alegra saber que Efrain y nuestro equipo en Garden Grove Kia pudieron ayudarle durante la visita de servicio para su vehículo. Esperamos verle de nuevo otra vez!

December 19, 2023

Received my vehicle back the same way I turned it into service. Traction Warning indicator still comes on and now I was told that my vehicle had damage in the back like if someone backed it up into anothe More

by 333matthewmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Garden Grove Kia responded

We're really sorry to read about your recent experience. It's important that our customers feel they can trust us with their vehicles, and it sounds like we've let you down in this case. We'd appreciate the opportunity to discuss these issues further and see how we might be able to make things right for you - please do reach out at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

December 18, 2023

The service department went out of their way to provide not only what was paid for, but making sure the car was cleaned and ready to go. Very friendly and knowledgeable staff. More

by Stephen Kendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Service Department 5 stars
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Dec 18, 2023 -

Garden Grove Kia responded

Stephen, it's great to know our service department at Garden Grove Kia went above and beyond for you. We always aim to deliver top-notch service with a friendly touch! Thanks for the review.

December 18, 2023

Jeremy was very helpful and communicated well with me. The process went very smoothly as a result More

by hsuwilliam00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox. 5 stars
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Dec 18, 2023 -

Garden Grove Kia responded

Jeremy and the team appreciate your business and your review! Thanks from the Garden Grove Kia Team and we will see you next time!

December 18, 2023

They are very respectful and they are on top of the xxxx. I was in and out they were pretty quick on my service on my car. 10 out of 10 👍🏽🫵🏽 More

by oadangels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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December 18, 2023

Great service & time efficient was in and out in an hour and a half nice! More

by Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Dec 19, 2023 -

Garden Grove Kia responded

Morris, thank you for the review! We appreciate your business and hope to see you again at Garden Grove Kia!

December 16, 2023

ordered the wrong part for like the 3rd time, keeps happening. Not like i work around my schedule to take time off to take my car in More

by alexandra_men012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name, Brandon Dennis
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Jan 23, 2024 -

Garden Grove Kia responded

Alexandra, I'm sorry to learn about the recurring issue with your part orders. This is not the level of service we aim for and it's clear that we've caused you unnecessary inconvenience. We'd like to rectify this situation as soon as possible - please reach out so we can make things right. Thank you, Craig Atchison - Service Manager - 714-823-4949

December 14, 2023

Mal servicio tuvieron mi carro para hacer el cambio de aceite y le quitaron la leyenda del cambio y lo seguía pidiendo tuve que regresar a ver , hasta me hace pensar que no le hicieron el cambio de aceite More

by AMARYCRUZ285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emetrio (E.T.) Torrez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Garden Grove Kia responded

Lamento mucho escuchar sobre su experiencia con el cambio de aceite. Nos esforzamos por proporcionar un servicio eficiente y confiable, así que esto definitivamente no está a la altura de nuestros estándares habituales. Me gustaría investigar más este asunto para usted. Por favor póngase en contacto cuando pueda. Gracias, Craig Atchison - Service Manager - 714-823-4949

December 14, 2023

The work was done on time and Jeremy was an excellent service representative. He was very friendly. More

by RDHDAUNTJANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kadin Espinosa
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Dec 15, 2023 -

Garden Grove Kia responded

We are thrilled to hear that Jeremy provided excellent service. Thank you for choosing Garden Grove Kia!

December 14, 2023

The last couple of times I was there, I walkd back in2 service dept 4status & was told my car was ready. I’d like service 2tell me so I don’t wait longer than necessary. More

by ACR1BCR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Jan 02, 2024 -

Garden Grove Kia responded

We appreciate your feedback and apologize for any inconvenience caused. We'll work on improving our communication in the service department at Garden Grove Kia to ensure you're updated promptly next time. Thanks for bringing this to our attention! Please feel free to give me a call if you have any other questions or concerns. Craig Atchison - Service Manager - 714-823-4949.

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