Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Garden Grove Kia - Service Center
Garden Grove, CA
1,480 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,480 Reviews of Garden Grove Kia - Service Center
Sort by
May 27, 2024
Clean, friendly with a comfortable customer lounge. Some what disappointed with my last visit. After they scheduled an appointment to fix a recall problem for my 2012 KIA Sorento upon my arrival I wa Some what disappointed with my last visit. After they scheduled an appointment to fix a recall problem for my 2012 KIA Sorento upon my arrival I was told the parts weren’t available in the parts department. I had to return the following week to fix the repair. They made the first appointment “without confirming” they had the necessary parts in their stock. Totally unacceptable! More
by darryl.coulter
Verified CustomerEmployees Worked With
Don’t remember
Helpful May 27, 2024
Went for a recall notice, everything went fine on this visit but it would be helpful for all if the service reps knew what the recall was about, the issue that was being corrected and how it was corrected visit but it would be helpful for all if the service reps knew what the recall was about, the issue that was being corrected and how it was corrected. Our instance involved the parking break light which started coming on before and after we started and turned off the car, which it never did before. I called the dealer and asked our rep and he said he wasn’t sure why the light would be doing that so I drove back to the dealer to have it looked at. one rep said I would need another appointment so I said I already told our rep we were on our way. Long story short our rep talked with a service guy and he told me the light is what was updated for the recall, that the parking break light now turns on as a precaution so the car does not roll away. Okay good to know. Would have been good to have been told this before or after our visit and for the rep to know so I wouldn’t have to have driven all the way back to the dealer. The rep did apologize that he wasn’t able to have told me before driving back because he wasn’t sure himself. So once again it would have been helpful if the reps were aware if the recall issue. Overall we’re pretty pleased with this dealership More
by josephgdeleon
Employees Worked With
Jeremy
May 25, 2024
To thr goog servicethsnks gokd atencion a vsry hsppy seyou doon thanks to the car wash seyou doon thanks to the car wash More
by MARIO0061M
Employees Worked With
May 24, 2024
I came in for a recall issue. I was told the car would take up to a hour and a half but I was out of there in under a hour. Everybody there was pleasant and friendly. If I have an I was told the car would take up to a hour and a half but I was out of there in under a hour. Everybody there was pleasant and friendly. If I have another problem I would go there. Great dealership. More
by dick
Employees Worked With
Service
