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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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February 07, 2024

Always very professional and courteous. Never have to wait long to be helped. Nice waiting area with TV and beverages. More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 07, 2024 -

Garden Grove Kia responded

Michele, we're glad to know you've had comfortable experiences at Garden Grove Kia! Our team is always happy to ensure each customer feels accommodated throughout their visits - see you next time!

February 06, 2024

Great service, Chris is a good service writer and quick to get any service that is needed More

by rdemotta81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris service writer
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Feb 06, 2024 -

Garden Grove Kia responded

We really appreciate you taking the time to leave Chris and Garden Grove Kia this awesome review, thank you!

February 06, 2024

Worst service I have ever received. We got rid of the car because of that reason.And the warranty is also awful More

by E.SMITH454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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February 06, 2024

Jeremy was great. He kept me updated the entire time my car there and explained everything clearly. More

by gamurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiro, Josh, Najwa, Jeremy
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Feb 06, 2024 -

Garden Grove Kia responded

Thanks so much for the five-star review! It's great to know that Jeremy was a pleasure to work with and you had a smooth service visit at Garden Grove Kia.

February 05, 2024

Great customer service by Efrain Very courteous and fast on write up the estimates or repairs More

by valezlucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
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Feb 05, 2024 -

Garden Grove Kia responded

Valezlucas, it's great to hear that Efrain was courteous and quick! Thanks for choosing Garden Grove Kia for your service needs and leaving us a five-star review.

February 05, 2024

I came in for my first oil change. I had make an appointment online but it was not showing in the system. Minh was able to fit me in. Service was fast and Minh was very friendly and he More

by AZABALA217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh
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Feb 05, 2024 -

Garden Grove Kia responded

We're glad to know that Minh was able to assist you and provide a quick service at Garden Grove Kia, even with the appointment hiccup. Thanks for sharing your experience!

February 01, 2024

Good customer service friendly environment good hospitality safe clean facilities l would recommend this location for all Kia dealers and more More

by mamandonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emetrio (E.T.) Torrez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Khristina Esqueda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Biggers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor, Justin Fernandez
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Feb 01, 2024 -

Garden Grove Kia responded

We appreciate your positive feedback and recommendation! It's great to know you enjoyed our customer service, friendly environment, and clean facilities at Garden Grove Kia. Thanks for choosing us!

February 01, 2024

The windows roll up when they should roll down and the service adviser took that to mean I (a woman with 2 graduate degrees and 15 years working in the car business) don’t know how power windows work, so More

by viana
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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January 30, 2024

Customer service is inconsistent. Sometimes it good and sometimes it’s bad. Not having a loaner car my last visit made my day unbelievably chaotic. More

by rlow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Franklin
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January 30, 2024

Call me for recall replacement part. I brought my car to dealer and they said it can completed in 2-3 hours. Then I went to home after 30 mins they called me back and said dont have it i More

by Vu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Minh
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