Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Garden Grove Kia - Service Center
Garden Grove, CA
1,800 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,800 Reviews of Garden Grove Kia - Service Center
Sort by
January 21, 2025
I brought my car to Garden Grove Kia for recalls and an oil change, and they went above and beyond by also washing my car. The service was quick, professional, and exceeded my expectations. oil change, and they went above and beyond by also washing my car. The service was quick, professional, and exceeded my expectations. More
by rosaurabeltran25
Verified CustomerEmployees Worked With
Web, Ruben
January 20, 2025
They are very helpful team and the guy who helped me his name is ERIC he is a professional guy and very helpful and nice. Thank you Kia for your service and your choices of your people ❤️❤️ name is ERIC he is a professional guy and very helpful and nice. Thank you Kia for your service and your choices of your people ❤️❤️ More
by omarcaesar
Employees Worked With
ERIC
January 18, 2025
I was greeted immediately upon arrival. Everything was explained well. The service was timely. The lounge was clean and comfortable. Everything was explained well. The service was timely. The lounge was clean and comfortable. More
by Jeanie C.
Employees Worked With
January 15, 2025
My car had a factory recall. When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to leave my keys in the car and go inside. Once I was inside, the CSR called another team member to check if they had the recall part in stock. I heard him say they had to order it while he was on the phone talking to his team members. I was then asked to sign papers and by this time I was expressing my frustration. I explained I didn't like the fact an appointment was set and they didn't have the part. Furthermore I explained I had took the day off and asked a family member to come pick me up and drive me home since I wouldn't have my car for a few hours and I am outside their drop off/shuttle service. The person said he apologized and it wasn't his fault and he has no control over the appointment setters and what is in stock. The dealership is set up so no one takes accountability. Apparently, at the time I set my appointment they had the part, but when I showed up it was unfortunate that they didn't. They don't have control over this. I took a day off and wasted gas, time and other peoples time getting a ride. The service department was probably not at fault. This is managements fault. They should be on top of this! Horrible management and service structure of this dealership. More
by j.lopezpointe
Employees Worked With
Not sure.
January 15, 2025
I just had my first service on the vehicle I purchased from this dealer and the service side of things was great! from this dealer and the service side of things was great! More
by jonathansircher
Employees Worked With
