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Garber Randall Buick GMC

Canandaigua , NY

4.8
326 Reviews
Garber Randall Buick GMC Cadillac is proud to be part of the Garber Automotive Group. Whether you’re looking for a new or quality used vehicle, our knowledgeable sales staff is here to help you. We offer assistance with vehicle financing and auto loans to ensure you bring your dream car home today. We also have a state-of-the-art service center and certified service technicians to handle all your vehicle’s repair and maintenance needs. Garber Automotive Group has been family owned and operated since 1907. Garber Management Group, based out of Saginaw, Michigan, is the umbrella organization for 27 new-car dealerships that represent 17 franchises across six states and is currently one of the top 20 largest privately held companies in Michigan outside of Detroit. The Garber organization also includes Gateway Financial Solutions, one of the nation’s largest used-vehicle lenders, and RightWay Automotive, an independent used-vehicle retailer with over 50 locations throughout the Midwest and beyond. In total, the organization employs over 2,000 people and generates more than $1B in annual sales. Since 1907, we’ve been in the business of creating a customer experience that has brought customers back time-and-time again. That’s why we always say, “You’ll do better at Garber!” With a knowledgeable and experienced staff, wide selection of new and used vehicles, and easy financing, Garber Randall Buick GMC Cadillac is your one-stop shop for all your vehicle needs!
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5375 Thomas Road

Canandaigua , NY

14424

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Showing 326 reviews

May 03, 2024

Needed leaking valve stem replaced, tire was ready when promised, very reasonable charge. Very happy. More

by DFRAREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Garber Randall Buick GMC responded

We're glad to know that you had a positive experience with us at Garber Randall Buick GMC Cadillac. It's great to see your tire issue was resolved promptly and reasonably! Thanks for the review, we appreciate it.

May 02, 2024

I had a flat tire and they got me right in and taken care of. More

by SCOOTS0022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Garber Randall Buick GMC responded

It's great we could fix your flat and get you back on the road in no time at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience!

May 01, 2024

I continually have issues with them not recognizing me in the system. I have three vehicles from them in the past 2 years. I also had service and they didn't inspect my vehicle and not 3 weeks later I have More

by MLIBERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Horton
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Garber Randall Buick GMC responded

We're sorry to read about the recurring issues you've been facing with our system and service. We value your loyalty, so it's disappointing to know we haven't met your expectations recently. We hope that we can rectify this during your next inspection.

April 28, 2024

My Experience was great! Even though I was there for quite a few hours, they just flew by. Sam Macaluso attended to every need that there was. I am always delighted in how n More

by SPICEYCAT2001
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Macaluso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Garber Randall Buick GMC responded

We're so glad to know that your experience at Garber Randall Buick GMC Cadillac was a positive one! It's wonderful to see how much you appreciate our staff and the service they provide. Enjoy your 4th lease, we'll be here for any future needs!

April 28, 2024

I bought a brand new car and the check engine light came on. Had to take the car back. Waiting on it to get repaired and it's supposed to be new! More

by M.BATISTE
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Penna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Tomion
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Garber Randall Buick GMC responded

This is certainly not the impression we want our customers to have of their brand-new vehicles. We understand how frustrating it can be, but we are glad it's getting fixed. If there's anything else we can do for you please let us know.

April 25, 2024

The service on my 23 Acadia was done promptly and everyone in the service department was very courteous and made me feel welcome. More

by FFD96
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Garber Randall Buick GMC responded

We're glad to know that our service department at Garber Randall Buick GMC Cadillac was able to provide you with a prompt and welcoming experience. Thanks for the positive feedback!

April 25, 2024

Very courteous kind & helpful! Will definitely be returning for business in the future when needed . More

by TIMMOYER67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fichera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Pollot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Garber Randall Buick GMC responded

We're so happy to know our staff at Garber Randall Buick GMC Cadillac were courteous and helpful during your car buying experience. We look forward to seeing you again in the future!

April 23, 2024

Kirk is efficient, helpful and provided excellent phone contact with an upbeat attitude . He went out of his way to assist us with our current vehicle needs and confirmed with us the status of our appoint More

by awalters2
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Garber Randall Buick GMC responded

We're delighted to know that Kirk was able to assist you efficiently and with a positive attitude at Garber Randall Buick GMC Cadillac. We appreciate your feedback and hope to see you back for any future servicing needs!

April 21, 2024

I took my car in for a warranty repair. Initially I had an issue with my extended warranty and how it was communicated to me. In the end everything was rectified and the quality of work, co More

by JASON@FIVESTARIMPROVEMENTS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Garber Randall Buick GMC responded

We're sorry to read about your recent experience with us. We understand how important warranty details are and we apologize for any confusion or miscommunication that may have occurred. We will be in touch shortly to get this resolved for you.

April 16, 2024

Can’t say enough great things about this dealership! I had an issue w my 2023 GMC Sierra and they went above and beyond ! My truck looks even better than it did brand new ! Thank you so much for all y More

by ANGEPRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Garber Randall Buick GMC responded

We're so glad to know you had a great experience with us at Garber Randall Buick GMC Cadillac! It's our pleasure to go above and beyond for our customers. Safe travels, it was an honor assisting you!

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