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Thomas Horton

Overview Reviews (35) Inventory (209)

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Thomas Horton

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Thomas Horton

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.9

35 Reviews

Overview Reviews (35) Inventory (209)

4.9

35 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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35 Reviews of Thomas Horton

June 01, 2024

Dealership Rating

Employee Rating

Have a. waysgone beyond to take care of my needs.Will always find ways to accommodate. waysgone beyond to take care of my needs.Will always find ways to accommodate. More

by JDRUNNER46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland, Michael Penna

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May 03, 2024

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Needed leaking valve stem replaced, tire was ready when promised, very reasonable charge. Very happy. promised, very reasonable charge. Very happy. More

by DFRAREY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 06, 2024 -

Garber Randall Buick GMC responded

We're glad to know that you had a positive experience with us at Garber Randall Buick GMC Cadillac. It's great to see your tire issue was resolved promptly and reasonably! Thanks for the review, we appreciate it.

May 02, 2024

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Employee Rating

I had a flat tire and they got me right in and taken care of. of. More

by SCOOTS0022

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kirk Strickland, Michael Penna

Helpful 0

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May 02, 2024 -

Garber Randall Buick GMC responded

It's great we could fix your flat and get you back on the road in no time at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience!

May 01, 2024

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Employee Rating

I continually have issues with them not recognizing me in the system. I have three vehicles from them in the past 2 years. I also had service and they didn't inspect my vehicle and not 3 weeks later I have the system. I have three vehicles from them in the past 2 years. I also had service and they didn't inspect my vehicle and not 3 weeks later I have to have another appointment to have it inspected. More

by MLIBERTY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 06, 2024 -

Garber Randall Buick GMC responded

We're sorry to read about the recurring issues you've been facing with our system and service. We value your loyalty, so it's disappointing to know we haven't met your expectations recently. We hope that we can rectify this during your next inspection.

April 16, 2024

Dealership Rating

Employee Rating

Can’t say enough great things about this dealership! I had an issue w my 2023 GMC Sierra and they went above and beyond ! My truck looks even better than it did brand new ! Thank you so much for all y I had an issue w my 2023 GMC Sierra and they went above and beyond ! My truck looks even better than it did brand new ! Thank you so much for all you did More

by ANGEPRESS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland, Michael Penna

Helpful 0

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Apr 16, 2024 -

Garber Randall Buick GMC responded

We're so glad to know you had a great experience with us at Garber Randall Buick GMC Cadillac! It's our pleasure to go above and beyond for our customers. Safe travels, it was an honor assisting you!

April 04, 2024

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Employee Rating

They got me in in quickly for an oil change and I was headed out the door within the hour! Awesome people and service! headed out the door within the hour! Awesome people and service! More

by SBODE0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 12, 2024 -

Garber Randall Buick GMC responded

We're glad to know you had a quick and efficient service experience at Garber Randall Buick GMC Cadillac! Thanks for the positive feedback, we appreciate it. Safe travels until your next visit!

March 21, 2024

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Employee Rating

My vehicle had a defective 6. 2l engine and was down a month. Tow was great at keeping me informed through the process. My truck was clean when I got it back and he went over every 2l engine and was down a month. Tow was great at keeping me informed through the process. My truck was clean when I got it back and he went over everything that was done to the vehicle. Great service and communication! More

by TOM@FARMINGTONSERVICE.COM

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 12, 2024 -

Garber Randall Buick GMC responded

We're glad to know that you had a great experience with our service team at Garber Randall Buick GMC Cadillac. It's important for us to keep customers informed and provide top-notch service. Thanks for the review!

March 02, 2024

Dealership Rating

Employee Rating

Outstanding customer service. And fast and complete service. I was very happy with my recent service. And fast and complete service. I was very happy with my recent service. More

by ROGER.BAIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Penna

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

Roger, we're delighted to know you had an outstanding experience with our team at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to serving you again in the future!

March 02, 2024

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Employee Rating

Always excellent service. The service writers are always helpful and courteous. The technicians are first rate! The service writers are always helpful and courteous. The technicians are first rate! More

by GCOLF

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lynn Holcomb, Mathew Thomas, Justin Fichera, Dave Gordon, Stuart Reber, Kirk Strickland, Michael Penna , Kyle

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We're glad to know you've had consistently excellent service with us at Garber Randall Buick GMC Cadillac! Our team always aims to be helpful and courteous. Thanks for the review!

February 27, 2024

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Employee Rating

Great people! Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. More

by BENSPRENGER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Sean Carroll, Sam Macaluso, Dave Gordon, Kirk Strickland, Michael Penna, Benjamin Tomion

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We're so glad to know that you had a great experience with us at Garber Randall Buick GMC Cadillac! It's wonderful to see our team left such an impression. Safe travels and we look forward to assisting you again when it's time for your next vehicle purchase!

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