Galleria Chevrolet

Don’t waste your time We went online and found a car we liked. Applied online and they played the ole switch a roo, then ignored me after I told them that wasn’t the car I We went online and found a car we liked. Applied online and they played the ole switch a roo, then ignored me after I told them that wasn’t the car I wanted. We ended up buying from Huffines instead. More

Wouldn't send my worst enemy here. First of all, my service advisor was Ms. Lack-a-Brain Jennifer Urzua. I have never worked with someone who was so unprofessional and incapable of doin First of all, my service advisor was Ms. Lack-a-Brain Jennifer Urzua. I have never worked with someone who was so unprofessional and incapable of doing a simple job. I had my car towed in on Dec 27th and gave them simple instructions to look at my battery and alternator. According to them, a rodent had chewed my cable that connects to my battery and I needed a new engine. Like any other time that I leave my car at Chevy to be looked at, I was given a loaner car. I filed a claim through my insurance to go inspect the cable since they would be covering the cost.--Keep in mind that it is also NYE weekend and a lot of companies are closed for the holidays/weekends--so the next day (Friday) I informed Jennifer that my insurance company will be out within 24-48 business hours to inspect my car. She emailed me and said they would begin charging me for my rental since my insurance company hasn't been out yet. Okay, no big deal. I returned the rental within 30 minutes of receiving the email to avoid extra charges and proceeded with another rental from my insurance company. The following Tuesday or Wednesday my insurance company came to inspect the car and left them with an estimate and instructions to begin working on the car. Saturday…Jennifer called me asking what they were supposed to be doing to my car. I acknowledged the fact that I was aware that my insurance company had already instructed them to do the work on my car and she insisted that they did not. She then told me that the cord was not the issue with my car and that the engine was the problem, but she wasn't going to call the warranty company because SHE didn't THINK they would cover it. Stupid. About 5 minutes later, she called and said that they were closing out my ticket because they don't feel like dealing with my insurance & warranty company and to pick up my car or they will start charging storage fees starting the following day. As my insurance company advised, because they also agreed that Chevy was NOT doing their job, I had my insurance company tow it to a different location. Ket (service director) tried to charge me for a rental and diagnostic fee. I was willing to pay the diagnostic fee, but not the rental because I was not told from the beginning that I was being charged for it. He rudely tried to negotiate with me on the phone. Eventually, I was, unfortunately, directed back to Jennifer where I constantly brought up her emails after she tried to change her statements on the phone. She was constantly trying to change the subject on me and not directly answer my questions because she knew she was WRONG. We were willing to pay the simple price of the diagnostic fee; however, her and her boss insisted we were trying to get over on them. Eventually, Ket agreed to (after 2 weeks of NOTHING) let me come pick up my car with no fees attached and take it elsewhere. I wouldn’t even send my worst enemy here. I will NEVER go here or any other Chevy dealership again! More

Phenomenal Customer Service As a young, single Mom buying a car can be nerve wracking. I recently bought what I thought was a good car from another, non reputable dealership. Aft As a young, single Mom buying a car can be nerve wracking. I recently bought what I thought was a good car from another, non reputable dealership. After a week of getting the run around I called my local certified chevy dealership to see If they could help by pointing me in the direction (I had no idea how warranties worked or why my car had so many problems so quickly). To my surprise they said that I could bring the vehicle to them and they would look everything over for me, no questions asked. They promised to get me back on the road in time to pick my son up from out of town, even offering to get me into a rental car if needed. When I arrived at the dealership I received the best treatment imaginable. After inspecting my car it was found to have a branded title, the wrong sized battery and countless other issues. I was so lucky that they took the time to inspect and explain everything to me the way that they did. Because of their kindness and patience I was able to return that piece of junk before it was too late. I'm getting my new car from them today and couldn't be happier. It's nice to know that good people and trustworthy businesses do still exist. More

Best Service , Best Team, Simply The Best To Me I have had to have my camaro worked on 3 times since warranty expired ( I know it sucks lol) but they are aw some in working with you , giving you dis I have had to have my camaro worked on 3 times since warranty expired ( I know it sucks lol) but they are aw some in working with you , giving you discounts and just want to add how friendly and nice these guys are if I could give 100 stars I would give 120😘 Thanks guys for saving my camaro every time!!! More

License plate frame theifs Went there with a certain license plate frame which I loved and now noticed mine is gone and replaced with a clay Cooley. That's straight up stealing Went there with a certain license plate frame which I loved and now noticed mine is gone and replaced with a clay Cooley. That's straight up stealing I never gave permission nor signed anything or am being compensated for advertising. More

Excellent Customer service My experience started off rough but Max reached out and became an hero. Max listened to my needs and layed all my option out on the table up front. My experience started off rough but Max reached out and became an hero. Max listened to my needs and layed all my option out on the table up front. I must say he made car buying simple. I knew everything up front. Thanks Max for making it happen. Also to the rest of the team as well. More

Uncertain if gross incompetence or sheer indifference A few weeks ago I found a modestly priced vehicle online that I wanted to check out, I contacted the dealership, it was at a different Clay Cooley loc A few weeks ago I found a modestly priced vehicle online that I wanted to check out, I contacted the dealership, it was at a different Clay Cooley location. I was contacted by a salesperson about the car and asked to come to this location to test drive the vehicle. I agreed and made an appointment. I emailed my contact at the dealership to ensure that the vehicle I was interested in would be at the location I was going to (Chevrolet Galleria). They assured me that it would and they'd have it cleaned up and ready to go. Just to be safe I called again just before leaving to make sure it was there. They assured me it was. It wasn't there. I said I still wanted to see it and the sales person asked if my girlfriend and I wanted to go with her to the other location to look at it (40 minutes away and leaving my car at the galleria location). I said no, I'd rather that they go get it as I was assured multiple times that it would be there. In the mean time I asked to see any similar vehicles that were on the property. I was shown one vehicle that I was not interested in and it was $10,000 more than the one I had requested to test drive. After waiting for a very long time and being shown no additional vehicles, my salesperson finally left to go get the vehicle from the other location. While waiting the hour and a half for her to return I requested to be shown other cars on two separate occasions. Both times I was told someone would be with me shortly. Both times no one showed up and I was never shown any other cars. When the vehicle I was interested in finally arrived, it was in less that satisfactory condition (a lot of rust for a 2 year old vehicle) and hadn't even been cleaned. It was a pickup truck and the flat bed had a very noticeable layer of dirt in it. It was as though the car had just been parked in a back lot somewhere for quite some time. I expressed my concern about the amount of rust on the vehicle and under the hood and the employees at the dealership kept insisting it was fine and safe and tried to get me to drive off with the car for a few days to see if I liked it. I continued saying no because I didn't want to have to deal with driving it back to their dealership or anything when I already knew I wasn't satisfied with its condition. I asked that they take the vehicle to Toyota (it was a Toyota Tacoma) and have them do a presale inspection and I asked that that information be sent to me before I would agree to paying the amount they priced the vehicle at. They agreed. This never happened. I texted my contact the following Monday for an update and was told that the car had been inspected by Toyota and required $350 dollars worth of repairs. I asked the for the report I had requested and did not receive it. I continued requesting this report for several days to no avail. I called the dealership and asked to speak to the direct supervisor of the person I had been speaking to about the car. He told me he would get me the requested report in 5 minutes. 10 minutes later my contact texted me (after not responding for several days) saying that she had sent the car back to the original Clay Cooley dealership with the information I wanted inside and that she would track it down. I asked later that day and the next morning if there was any update on the situation. There was not. I gave up. The day before yesterday I received a text message from the dealership asking me to come in again and also questioning why they didn't earn my business and what they could do to rectify that. I responded to the text message expressing my dissatisfaction and I included my email address in case someone finally felt like addressing any of the issues I mentioned above. No response. In short, if I could give this dealership 0 stars I would. Absolutely no person who worked for or with this dealership was of any assistance whatsoever excepting maybe the nice receptionist who let me have a bottle of water while waiting for the truck to arrive. I felt disrespected, overlooked and entirely baffled not only by the ability of the dealership and its employees to waste MY time but also their own. If anyone from Clay Cooley reads this and doesn't agree or believes this is hyperbole I have the emails, text chains and names to back this up. More