Galleria Chevrolet

Buyer Beware of Blackmail Don't come here unless you want your credit threatened. After shopping here, two days later the F & I Manager called and tried to intimidate us by sa Don't come here unless you want your credit threatened. After shopping here, two days later the F & I Manager called and tried to intimidate us by saying “I’d hate to have to make these inquiries on your credit” implying he was going to attack our credit and cause a drop in our score. Essentially, he was attempting to BLACKMAIL us into coming back to buy a car. Tip: if for some terrible reason you end up here, freeze your credit before going. More

Absolute Worst Experience I've always bought used cars privately. I thought there were benefits to buying a newer used car from a dealer, so took the step. Not only have I ha I've always bought used cars privately. I thought there were benefits to buying a newer used car from a dealer, so took the step. Not only have I had terrible experiences with working with the dealer, but I've asked no less than 10 times to get off of their call list. They call me almost weekly to tell me they want to buy the car I purchased from them. They couldn't even tell me what car it was most of the time. I've begged and pleaded to get off their call list. I would not recommend this company or the people that work there. More

Horrible Customer Service I recommend NOT working with this dealership or any Clay Cooley dealerships. Customer service is horrible and they have no respect for customers, espe I recommend NOT working with this dealership or any Clay Cooley dealerships. Customer service is horrible and they have no respect for customers, especially women. I worked with Sales Manager Matt, at first he seemed to be very helpful; however that changed the moment I decided the car deal offered was not the best for me, he was very disrespectful. I have small children and would prefer a car with dark interior. I started the paperwork on the new car with a lite interior and last minute thought I should shop around to for what would best fit my family's needs. With already making the down payment, I notified the dealership that I would not be moving forward with signing the paperwork. I then asked if they could process my refund for the down payment. I was told no, "our policy is to only process refunds on business days". That did not sound right to me, so I asked for a copy of the policy, in which they could not provide. I asked once more if the refund could be processed and I was told "no you have to come back on Monday because it is after business hours". My response was "that is strange because you process the down payment after business hours, yet you cannot process the refund until business hours?" I asked once more, if the refund could be processed and the response was "just get someone in finance to take care of her, because she is ridiculous". The General Manager and Assistant General Manager were standing near, witnessed and heard the entire conversation, including the policy lies and derogatory comments, yet they never once said anything. After leaving in tears, I received a very rude text message from the Sales Manager Matt the next day that stating "you are colded blooded for not taking the car deal...that made me look like a fool to my company, do not call me to help you with a car ever again" (see image below). Not to mention the car, a 2018 Chevrolet Malibu, would not start when we tried to take it for a test drive. I had to go get jumper cables to give battery jump from the car I was trading in, just to get the "new" car started. More

Unacceptable Experience at Clay Cooley Chrevolet - Galleria I am extremely disappointed in the treatment and unprofessionalism that was displayed by this establishment. Spent 2 days here, promised a price, and I am extremely disappointed in the treatment and unprofessionalism that was displayed by this establishment. Spent 2 days here, promised a price, and was a switch and bait, especially when they realize you aren't financing through them. After speaking with the manager, Jeff, who didn't want to rectify the situation but just did not want me to write a "negative review". From management, to the salesman very shady establishment. Overall, this experience has been horrific, and business was handled poorly. From other reviews, it's sad to see that management continues let consumers be treated in this matter, not having the best interest of the customer. I would avoid this place at all costs, go somewhere that actually values your time and business. More

Worst customer service ever!!!!! Worst experience I have ever had trying to buy a vehicle!!!!! Very inexperienced staff very unprofessional. Manager (Chance Cooley) was an absolute jo Worst experience I have ever had trying to buy a vehicle!!!!! Very inexperienced staff very unprofessional. Manager (Chance Cooley) was an absolute joke !!!!! Let me and my husband walk out of the dealership extremely unhappy and never even offered to make things right. Had other salesman from Desoto and Irving locations contact me wanting go to sell me the vehicle at there location, which I was very interested in doing so. But because Chance was behaving very childish and incredibly unprofessional he would rather lose a sale than do the right thing. Chance called and told me that he would deal with me directly but that that vehicle was not going to be sold except out of his location, said he would get me some numbers and get back with me. He never did had a salesman from the Irving store call me and he had raised the price 8,000. Price gouging is illegal!!!!!We had even cleaned out my vehicle that we where trading in and when we were trying to get the trash out the salesman JT said leave the trash “my Mexicans will clean it out”. Could not believe what he had said!!!!! It’s really bad when one of the employees reach out to me because they had heard and seen what had taken place when we were there on Saturday and they tried to get another more experienced salesman to help us with purchasing the vehicle from another location, and again when the other salesman would call and try to get the vehicle they were all told that the vehicle sold, when in fact it is still very much available!!!!! Poor business move Chance Cooley!!!! Save yourself time and please go to another dealership this place is the biggest circus I have ever seen!!!! Really hate that this was such a horrible experience I probably would have done business there in desoto from now on because the location is so convenient., oh well your loss!!! Grow up Chance Cooley you got a lot to learn in life on how to run a business!!!!!!!!! Pitiful More

Why do you keep lying to customers???? Most horrible car buying experience I have ever been a part of. I bought my son a car from here and thought I got a pretty good deal, only to have the Most horrible car buying experience I have ever been a part of. I bought my son a car from here and thought I got a pretty good deal, only to have the dealership call me days later to say Cap One backed out on the loan. When I called Cap One to determine the issue they said congrats your loan went thru this morning. After confronting the dealership with this information they continued to lie and make it seem like it was my fault that the deal didn’t happen and said Cap One denied the deal. After pressing more people for answers it came out that they priced the car too low by mistake and didn’t want to take the loss. So break my sons heart because of your mistake? This is exactly what they did. They got all gangsta on us saying we couldn’t leave with the car, but tried to sell us on some other piece of junk. Long story made short, they lied to me from the beginning by listing the car at $7,100 online only to jump it to $9,200 in person, then we settled on $8,100 but when I signed the paperwork it said $8,200. That was just the beginning of the lies. I have never been told so many lies in 1 hour. After I exposed them for lying about Cap One backing out they finally said we reserve the right to refuse the sale of the car if we want to. In my opinion they should have let my son keep it. If I ever get my down payment back I will use it to hire protesters to stand at the dealership and let people know to beware of dealing with these guys. More

Great experience here I recommend this place Great experience I recommend this place great people over here.i got a good price I feeling happy .Come en get you car over here 👈 😊&# Great experience I recommend this place great people over here.i got a good price I feeling happy .Come en get you car over here 👈 😊😊 More