Galeana Kia

We just bought a brand new Kia Telluride from GALEANA KIA. The General Manager agreed that even though it’s not customary for their dealership to order custom floor mats for a vehicle, he would approve KIA. The General Manager agreed that even though it’s not customary for their dealership to order custom floor mats for a vehicle, he would approve them if I agreed to pay $100.00 dollars of the cost. We did the deal and GALEANA ordered the floor mats that I had shown him on my phone. Or so we thought!! When we received the mats they were a universal fit but, not the custom mats we agreed upon. . . No big deal but when I informed them of their mistake the General Manager would not return my calls. I waited several weeks and then decided to visit the dealership. To my surprise, the General manager, in front of his whole staff, treated me horrific. Hearing his boss adamantly deny the terms of our agreement, our Salesman could only turn and walk away. The General manager put on a clinic for all his staff to see how not to treat a customer. I was denied a refund of my 100 dollars. I wouldn’t recommend a dealership that treats a new customer in this matter. I asked the General Manager for the Owners name and number but i was denied. I thought it might be a good idea to tell the owner how his customers are being treated. It’s not a lot of money but it makes you wonder if they may be dishonest in other ways. I will definitely avoid business with them in the future. More

total scammers. they make you beleive that kia corp. will only pay their sales agents if you fill out a survey with good marks. I spoke to KIA USA and this is false. they make you beleive that kia corp. will only pay their sales agents if you fill out a survey with good marks. I spoke to KIA USA and this is false. each dealership is "independently owned and operated." By doing this they are misrepresenting the actual quality of their dealership. This is why you see good reviews when they are actually rude, narcissists that think their mistakes are the cusotmers fault. They will blame you for everything. There are many other dealerships within 15 minutes go somewhere else save yourself the hassle. More

I made an appointment to have my vehicle serviced at 8:15am on Saturday morning. I called to check on the vehicle at 10:30am and could not get through to anyone, had to leave a message and requested a c 8:15am on Saturday morning. I called to check on the vehicle at 10:30am and could not get through to anyone, had to leave a message and requested a call back. By 12:30pm I had heard nothing so I called again to be told they "think they were just starting to look at my vehicle," 4 hours after the appointment time I made. I made the appointment first thing in the morning so I could use my vehicle later in the day. The technician didn't seem too concerned, said he didn't know, he was just trying to get all of the people who stay with their vehicles out first. I have been servicing my vehicle here since the day I bought it in 2020. Because of the downward direction in the quality of service I will no longer be taking my vehicle there. Additionally, I have been quite dissatisfied with the Telluride performance in general and do NOT recommend this vehicle make and model to others. It has had issues with the software for the display screen since the very first day I bought it, I have also attempted to have this fixed by Kia but was told they do not offer that service (then who does?) Poor quality experience all around. UPDATE TO ORIGINAL REVIEW: It is now 1:30pm and I just received a call from the person in charge today to let me know they actually did NOTHING to my vehicle and they are asking if they can hold onto it until Tuesday, 3 days from now so that they might have the time to get around to looking at it. DO NOT USE GALEANA KIA FOR ANY VEHICLE PURCHASES OR SERVICE APPOINTMENTS! The service is absolute trash. I will also add the fact that I made the last payment on my vehicle’s 4 year loan in July and now that it is August, the check engine light has come on (was the issue I scheduled the vehicle maintenance for to begin with). Isn’t that ironic? More

I have never had an experience purchasing a vehicle like purchasing one through Rick and Galeana. 100% positive. From the moment I walked in the door to the moment I pulled out of the parking lot. purchasing one through Rick and Galeana. 100% positive. From the moment I walked in the door to the moment I pulled out of the parking lot. More

Howard was my salesman and when I say he went above and beyond to get us into the car we wanted. Took 3 days but he did everything and more in his power to get us into our car. He was polite. Kind. He's pe beyond to get us into the car we wanted. Took 3 days but he did everything and more in his power to get us into our car. He was polite. Kind. He's personable. He remembered my family. He called us afterwards he was incredible. I am highly satisfied with service there. More

Kieffer was top notch, and on top of his game. He knows the importance of good customer service. I would recommend him and the entire crew at Galeana Kia. The experience was seamless. Everything l He knows the importance of good customer service. I would recommend him and the entire crew at Galeana Kia. The experience was seamless. Everything laid out and explained professionally. Show room clean, good amenities, great people. I would not hesitate to buy from or recommend Galeana Kia. More

i want to thank Howard Frankly, my salesman for letting me know when a new Kia sportage hybrid in red came in and I bought it. He is the BEST sale person to work with ,Thanks Howard. me know when a new Kia sportage hybrid in red came in and I bought it. He is the BEST sale person to work with ,Thanks Howard. More

Vince is the BEST! Couldn’t have had a better experience. I highly recommend Vince and Galeana Kia. Everyone there was so kind. Vince went above and beyond to explain Couldn’t have had a better experience. I highly recommend Vince and Galeana Kia. Everyone there was so kind. Vince went above and beyond to explain everything and made it a very smooth process! Thank you Vince for your help with both of my vehicles!! More

I purchased a used Ford 2020 Mustang convertible for roughly $25,000 in early October 2023. I was unable to find car insurance. I am new to Southwest Florida. I come to find out that the DUI I had in Mi roughly $25,000 in early October 2023. I was unable to find car insurance. I am new to Southwest Florida. I come to find out that the DUI I had in Michigan from the prior summer was what was preventing the insurance to be issued. However, I had to find this out by going back to the Ford dealership I have been using for the last 30 years the Kia people could not figure out that this was what was holding it up the ad, no value whatsoever in the sales process to help me to help them to complete the sale, in addition, they contacted me in early November that they would refund the $25,000 as of yesterday Wednesday, 29 November I have been contacting them daily to find out where the money is and nobody knows More

Excellent sales person, would recommend to all my friends and family. Listens, and cares about his customers. Great customer service and family. Listens, and cares about his customers. Great customer service More