Galeana Kia

Another Kia initially I said that i would end my lease and at least look at other makes before I made a decision on what type of vehicle to purchase. After talkin initially I said that i would end my lease and at least look at other makes before I made a decision on what type of vehicle to purchase. After talking to Zach and the manager, I felt that I couldn't get a better deal anywhere else. I was pleased with the experience and I would recommend Galeana Kia to anyone looking for a great vehicle at an exceptional price. Thanks More

Big Lou Very comfortable environment overall. Slightly slow in the financial work but otherwise well accommodated. Everyone was very kind and allowed us time Very comfortable environment overall. Slightly slow in the financial work but otherwise well accommodated. Everyone was very kind and allowed us time for test drives. More

Amazing & Honest I purchased 2 vehicles from BIG LOU at Galeana Kia in the past & knew exactly where I was heading for my 3rd purchase. I was pleased AGAIN with the I purchased 2 vehicles from BIG LOU at Galeana Kia in the past & knew exactly where I was heading for my 3rd purchase. I was pleased AGAIN with the treatment & honest service I received from Big Lou. I needed to be at a ballpark figure since it was my teenage daughter who would be making the car payments. We test drove several cars & when we finally reached a decision I informed BIG Lou exactly what she would be able to afford on her monthly payments. He worked his magic just like the last 2 purchases & not only did he make it happen for her, he also filled up her tank, set her blue tooth & detailed her new car for her. I felt NO pressure what so ever. He made it happen not just for me but for her & since he has kids he knows what it means to want to put your child not only in a safe car but one they can afford. So a BIG shout out to BIG LOU & his team members for not being sharks, scammers or unfair to us...Thank you for being HUMAN. I appreciate it so very much. I will be seeing you on the next car purchase when needed. So if your in need of a car purchase please stop by and see Big Lou. You will not regret it. He is your GO TO guy. More

Misleading Sale assurance As my lease of my 2013 Kia came due, I went shopping to find a replacement vehicle. I drove the 2013 car to Galeana Kia and met salesman Lou Barth. W As my lease of my 2013 Kia came due, I went shopping to find a replacement vehicle. I drove the 2013 car to Galeana Kia and met salesman Lou Barth. We discussed costs, etc. He looked at my return vehicle. He commented that there was some damage to the car (dents and a couple scratches). We discussed my leasing a new car. Mr. Barth wrote the deal needing $1,900 down and a monthly lease payment for 3 years. When I asked him about the damage he saw, his response was "don't worry, just tell them (Kia) that you bought a new vehicle and everything will be fine." That purchase was made 4/9/2016. On July 3, I received a letter(invoice) from Kia stating that I owed them $725 for "wear and tear" on the returned vehicle. I called them but was rudely told that if I didn't pay the bill, it would be turned over to an outside collection agency and would affect my credit rating. I contacted Mr. Barth who told me he would speak with his manager. Today, July 26th I received a call from the manager who basically said there was nothing he could or would do on my behalf. He did try to sell me an insurance policy against "wear and tear" on my new vehicle. Mr. Barth was less than honest in telling me "not to worry" that buying a new vehicle from them would cover any cost of repairs. If I had thought I would need to pay for repairs, I would have taken the vehicle to a body shop. By his remarks, I was never given the opportunity to get the repairs done on my own before turning the lease back in. Galeana Kia has done nothing on my behalf with Kia Motors. They basically took my money under false pretenses. Your Desired Resolution: I believe Galeana Kia should pay the $725 charge to me from Kia Motors. More

Great dealership This is my fourth Kia purchase and this was the first time I had ever visited Galeana Kia. Our salesperson (big Lou) did an outstanding job and after This is my fourth Kia purchase and this was the first time I had ever visited Galeana Kia. Our salesperson (big Lou) did an outstanding job and after dealing with big Lou we will return to Galeana Kia for any future car purchases. More

Amazing service Am happy I did go to my appointment , mr. Lou was very nice and made my day. He helped me more then he know. Thanks for help me get a great deal, and Am happy I did go to my appointment , mr. Lou was very nice and made my day. He helped me more then he know. Thanks for help me get a great deal, and teaching me how to read before signing. More

Friendly Customer service After looking around at different dealers. We decided to buy our car at Galena kia. We were assigned by Big Lou. Big Lou was friendly and attentive t After looking around at different dealers. We decided to buy our car at Galena kia. We were assigned by Big Lou. Big Lou was friendly and attentive to our needs. Lou has gone above what we expected. I would refer anyone looking to buy a new car to go in and ask for Big Lou. More