Future Hyundai of Concord

Saw me coming I was severely ripped off and I calculated I will be paying an extra $10k for the vehicle. The staff was friendly but didn't help me as much as I want I was severely ripped off and I calculated I will be paying an extra $10k for the vehicle. The staff was friendly but didn't help me as much as I wanted. More

Thanks for everything I felt comfortable here. It was a smooth and painless transaction and was very happy with the great customer service. Glad I bought my first NEW car w I felt comfortable here. It was a smooth and painless transaction and was very happy with the great customer service. Glad I bought my first NEW car with this dealership. More

Unhappy Cheated Customer Extremely upset, DEFINITELY overpaid for car. Now knowing could of got better deal at other Hyundai dealer. Even more upset that I wasn't offered 2016 Extremely upset, DEFINITELY overpaid for car. Now knowing could of got better deal at other Hyundai dealer. Even more upset that I wasn't offered 2016 Elantra's that were on clearance..Unreal. I get an email add saying they have them for 5K less than what I paid for 2017. Was also not compensated for time wasted and stress on my health when trying to make this rip off deal go thru. I was only given a free oil change that every new car gets. This is the worst experience I have ever had at a dealership. The sales pressure was too much. Upper management should contact me so We can discuss some compensation. More

See Yelp My experience at Future Hyundai of Concord was very professional and friendly. The staff there - everyone from Sales to Financing - were enjoyable to My experience at Future Hyundai of Concord was very professional and friendly. The staff there - everyone from Sales to Financing - were enjoyable to work with and made our purchase of our 2016 Tuson a good experience. Will definitely recommend Future Hyundai of Concord. More

Worst car shopping experience ever I wish I could give zero stars because these people are completely dishonest. I called several Hyundai dealers in Northern California to obtain "out- I wish I could give zero stars because these people are completely dishonest. I called several Hyundai dealers in Northern California to obtain "out-the-door" Sonata price quotes, and they gave me a price of $21,379. Salesperson Buck Ghafar assured me on the phone that this would be the total price including all taxes and fees. I then made the hour-and-a-half drive from Sacramento to the dealership and sat down with Mr. Ghafar, expecting to purchase the car for the price he quoted. He hemmed and hawed for awhile about eligible rebates, then left for a few minutes and came back with a much higher price: $23,120. I was obviously upset that he had lied to me. He then left and I waited about 15 minutes until he came back with a sales manager who gave his name as Mark Jacob. I asked him for his business card and he said "I don't have one--I'm new here." He started to go into a long explanation about the price and I cut him off and said "you promised me the car for $21,379...are you going to honor your word?" He said no, they wouldn't sell me the car at that price. I told him they had just wasted my entire morning by lying to me, and that I would be contacting Hyundai's corporate office about their "Bait and Switch" tactics. He actually laughed at me and said "go ahead." If you want to deal with people who lie and waste your time, then Hyundai of Concord is the place to go...otherwise, avoid them like the plague. More

Fifth Hyundai in the Family I previously owned a 2009 Hyundai Genesis, which I enjoyed throughout my ownership. It was, unfortunately, totally destroyed in a broadside collision. I previously owned a 2009 Hyundai Genesis, which I enjoyed throughout my ownership. It was, unfortunately, totally destroyed in a broadside collision. This Sonata is perfect for my current needs, and has a great many new features of which I was unaware, especially those regarding safeness. I have only driven about 300 miles, all local mileage, so I cannot comment fully on its performance. More

Delightful Experience Chongee was just the right person to help us make a decision. We were torn between two vehicles (though the comparable Buick would have cost $12,000 Chongee was just the right person to help us make a decision. We were torn between two vehicles (though the comparable Buick would have cost $12,000 more). She searched other dealerships to find a Santa Fe that matched our list of requirements and had it delivered in time to meet our schedule, not hers. Her high energy, efficiency and friendliness are just the right combination of positive traits to allay our wariness upon entering a car dealership. In the two days preceding going to Future Hyundai, we had walked out on two dealerships that misled us (the more charitable characterization) with assurances over the phone to get us in, then flat out lied to us after they could not meet the pre-arranged qualifications we had spelled out. One even tried to convince us that a black car was brown; even the published literature on the car model contradicted him. (Too much about other dealerships and not enough praise for our experience at Future Hyundai with Chongee Will). We actually enjoyed the time that we spent there and Chongee was a delight. I have already shared with many people our positive experience and recommended Chongee and Future Hyundai highly. More

Chongee Will was great; used car buyer, not so much There was one part of the process that we did not enjoy, but you did not ask about it in the survey. However, it's the reason I'm not ultimately givin There was one part of the process that we did not enjoy, but you did not ask about it in the survey. However, it's the reason I'm not ultimately giving the dealership the highest satisfaction rating. While our sales rep, Chongee Will, was TERRIFIC, the best we've ever experienced buying a car, the person (whom we never met) who valued our trade-in really stuck it to us. Our 2003 Altima was in excellent condition with only moderate mileage (121K) for a car that age, and its Kelly Blue Book and other estimates of value were $1500-$2000. While we didn't necessarily think we'd get exactly that, we were only offered $350, take it or leave it. Chongee even took more off the sticker--and thus probably out of her own pocket--to make the deal a little better, but the Used Car buyer was the one negative in what was otherwise a flawless experience. Again, to reiterate, Chongee: GREAT. Would recommend her to anyone. Used car buyer: NOT FAIR. I would recommend anyone else who comes to Future Hyundai sell their car first independently. More

Great sales person Z was very professional and helpful in making sure I was happy with my experience. He worked with me to make sure that I was not overwhelmed during th Z was very professional and helpful in making sure I was happy with my experience. He worked with me to make sure that I was not overwhelmed during the process and that I was getting what I wanted. More

Thank you very much. Excellent staff and outstanding car. I will recommend this dealership and the car to others. I specially love your 100,000 miles / 10 years warrantee Excellent staff and outstanding car. I will recommend this dealership and the car to others. I specially love your 100,000 miles / 10 years warrantee and the maintenance program. It truly backs up the quality of the product. Thanks a lot. More