Fullerton Ford

BEWARE! Was sold a factory brand new 2024 $74,000 LEMON and the dealer is giving me the "too bad" treatment. Literally as I was driving my new purchase off Was sold a factory brand new 2024 $74,000 LEMON and the dealer is giving me the "too bad" treatment. Literally as I was driving my new purchase off the lot I tried making a phone call and realized the entire audio system doesn't work. Phone, radio, nav, etc no audio. Brought it in the next day figuring it was an easy software thing, oh no! 3 days later my new vehicle is in thousands of pieces, no idea how to fix and I'm met with disregard and they won't take a truck with one mile driven back or swap it. So now I have to work with ford corporate and my lawyer to get this all resolved. - Don't let this happen to you, go somewhere where they stand behind their products. You would never think your going to have an issue like this on a brand new vehicle, More

I’ve never had a worse experience at a dealership. I scheduled an appointment for truck and still took them over a week to diagnose it. I continuously was lied to every week from the service advisor R I scheduled an appointment for truck and still took them over a week to diagnose it. I continuously was lied to every week from the service advisor Rob. Every week he told me there was a different issue with my vehicle and with it being there a month I never received one phone call from Ford updating me. I had to call and Rob gave zero customer service just an attitude every time. After the three weeks Rob calls to inform me my truck is fixed and ready. When I pick it up I drive around the dealership parking lot and it has the exact same issue as it did when I dropped it off. The service technician drove with me after I went back in and heard, felt, and saw the same issue and said that’s not normal. So I left it there another week. After four weeks I go to the dealership and Rob says apparently it’s normal and we aren’t going to fix it. After telling him the problem still exists he says “oh well call ford.” I simply cannot say worse things about this service departments professionalism, customer service, or their ability to fix a clear issue with a vehicle. Strongly encourage you to go to any other dealer besides this one. More

Buying my new Ford Maverick was a great experience thanks to my sales rep Robert Yonker. He was very informed and was helpful without pressuring me. I'll definitely be a returning customer. Anthony Ferraiuo to my sales rep Robert Yonker. He was very informed and was helpful without pressuring me. I'll definitely be a returning customer. Anthony Ferraiuolo IV. More

Brought my Ford Edge in for service, work was done professionally and quickly. Meghan Gillhooly was very helpful in getting me processed quickly. Definitely 5 stars. professionally and quickly. Meghan Gillhooly was very helpful in getting me processed quickly. Definitely 5 stars. More

Patrick Reda made this experience quick and easy for my first car buying experience! Thank you Patrick! first car buying experience! Thank you Patrick! More

We bought a jeep from this dealership missing the 3rd brake light and bracket promised they would ship it never heard a word sales men John laruso would never help after the deal I never deal with them e brake light and bracket promised they would ship it never heard a word sales men John laruso would never help after the deal I never deal with them ever again and I already sent information to bbb More

I had a great experience working with John Caruso at the dealership, professional and transparent. Got a great deal from them. dealership, professional and transparent. Got a great deal from them. More

Special thanks to John Caruso for making my new car purchase quick and easy.True professional staff at Fullerton Ford.My fourth car from them. purchase quick and easy.True professional staff at Fullerton Ford.My fourth car from them. More

Nichole took care of us, and made sure we got the repair covered under warranty.every thing worked out the way it should, we were very greatfull covered under warranty.every thing worked out the way it should, we were very greatfull More

Miles Mayo for sales was wonderfully helpful when wanted to add a feature three months later. And Montana in service was extremely respectful and patient. Both made my experience 5-star! to add a feature three months later. And Montana in service was extremely respectful and patient. Both made my experience 5-star! More