Fullerton Ford

Once again, I have brought my car in for service, and the issue was not properly addressed. I have purchased many cars from this dealership over the last 8 years (the sales side of the dealership is quite g issue was not properly addressed. I have purchased many cars from this dealership over the last 8 years (the sales side of the dealership is quite good), and I have noticed a real decline on the service side of the business over the last few. They have discontinued giving out loaner cars when your car is in for service. THis is bad news, because they can never fix the problem on the first visit. On two occasions, I have had to take my older vehicle which was out of warranty to another dealer to get it fixed properly, after paying for several sets of repairs at Fullerton that were supposed to have fixed the problem. Some of the receptionists in the service area are young and are unprofessional and often rude on the phone when you call. In one case, I scheduled a visit over the phone for a critical issue, and when I brought the car in, the receptionist never logged in my scheduled appointment. The list of negative experiences just go on and on . . . More

RUN, RUN AWAY, This is the worst dealership I have ever dealt with. I have purchased many cars over the years and have never had a worse time than this. I purchased my last 4 brand new vehicles with a pers dealt with. I have purchased many cars over the years and have never had a worse time than this. I purchased my last 4 brand new vehicles with a personal check with not ONE ISSUE. I went in to purchase a used car for my son for aprox $6000. They would not accept a personal check or a credit card. They also do not offer any financing for older vehicles. My bank was over 2 hours away from their location so I could not go get the cash. I finally decided the best way to complete the transaction was to get my own financing,which I did. They then required my bank fax them to let them know that the loan was approved. Only when they received it they still were not satisfied that the date money would be sent was not on it. So I called the loan officer at my bank and put the dealership on the phone with her. She told him it would be wired to them the following day. (I called her the next day and she stated she has never been spoken to like this dealer spoke to her. I then proceeded to send her flowers due to the fact that she was treated so poorly. ) The funds were then wired the next day but they called my son stating they didnt send a check. HELLO! You were told it would be wired. We let them know to look for a wire and never heard from them again. I for one will never go there again and will tell everyone I know. More

It's nice to know we have a professional, reliable, knowledgeable individual to work with for all our auto service needs. Steve has gone above and beyond to ensure we were satisfied. I will continue knowledgeable individual to work with for all our auto service needs. Steve has gone above and beyond to ensure we were satisfied. I will continue to refer him to friend and family. Thanks again Steve! More

I recently brought my car and my husband's truck in for maintenance and met with Steve Tompkins for the first time. We were very pleased to have been met with such kindess and surprised that both times we maintenance and met with Steve Tompkins for the first time. We were very pleased to have been met with such kindess and surprised that both times we were there our vehicles were ready when Steve said they'd be done. Steve explained our services upfront so we understood what we were paying before our service began so there were no surprise fees.When we arrived to pick up our vehicles Steve had all the paperwork prepared for a fast checkout. More

My first experience with Steve Tompkins was at his previous location. When I found out that he had been promoted to Fullertons' staff, I followed him there. Steve is a friendly & knowledgable rep who previous location. When I found out that he had been promoted to Fullertons' staff, I followed him there. Steve is a friendly & knowledgable rep who seems to be focused on the customers needs. He has taken care of both my new & old Explorers and I have always been pleased with his service. The work recommended was appropriate and estimated costs thoroughly explained. More

I recently brought my car in for a routine service. The service staff was a pleasure to work with, and were able to get my car serviced in a timely manner. I can not tell you how nice it was to be greeted service staff was a pleasure to work with, and were able to get my car serviced in a timely manner. I can not tell you how nice it was to be greeted with smiles and have a service manager that was able to work to accommodate my schedule. I am more than pleased with the experience I had with the service at Fullerton Ford and will continue to service my car there. I highly recommend this service center to any one in the area needing service on their Ford! Great Job! More

This was our second attempt at purchasing a car this month. The first was another area dealer that is highly rated on this website, and that was nothing but a headache. I received a recommendation fro month. The first was another area dealer that is highly rated on this website, and that was nothing but a headache. I received a recommendation from a coworker who had recently purchased from Fullerton and he mentioned his experience was very simple and straightforward. I contacted them via email (through AAA) and specifically told them what I wanted and asked for a detailed quote including all costs. This was given to me in less than 24 hours. The next day we discussed a few details (loan terms, form of payment, etc.) and the following day we drove up to pick up the car. The pick up process took a little longer than expected (not their fault, Ford Motor Credit was taking their time processing the paperwork) but all the numbers were exactly what we had agreed on, nobody pushed us to buy extras we didn't want, and they spent quite a bit of time explaining the loads of technology packed into the car. It really was a very pleasant and straightforward experience. I would recommend highly based on our experience. More

Darren's dedecation to his job is very motivating for me to come back for another service. Ford should be proud to have someone like Darren House on their team because he brings the knowledge and the spirit to come back for another service. Ford should be proud to have someone like Darren House on their team because he brings the knowledge and the spirit for success. I would hope anyone would give this dealership a try. More

A horrendous experience from start to finish. The personnel, from top management to sales, were non responsive to phone calls, reneged on agreed upon terms and never gave consistent answers. The deal personnel, from top management to sales, were non responsive to phone calls, reneged on agreed upon terms and never gave consistent answers. The dealership lacked professionalism and customer service. So disappointed with the whole experience and wish i had known about thier methods i advance. More

01/06/11 The Sales Manager was very rude to me and my 01/06/11 The Sales Manager was very rude to me and my x-wife. He actually made her cry. He said he did not need or want our business. Wow, not a grea 01/06/11 The Sales Manager was very rude to me and my x-wife. He actually made her cry. He said he did not need or want our business. Wow, not a great way to start the new year for them. We were both customers for many years, including our families. It was the worst experience I ever had dealing with anyone ever. Thank god that Greenbrook & Flemington dealers are just a few minutes away. Life is way too short to ever go thru that experience again. Good luck with your vehicle search everyone. Deal with someone nice and friendly, its worth it. More