Fullerton Ford

Simple 1 day deal signed and delievered. Grateful for the no nonsense straight forward talk. Nice to see a dealership that has associates that are respectful and not obnoxious. Thank you to all those n the no nonsense straight forward talk. Nice to see a dealership that has associates that are respectful and not obnoxious. Thank you to all those named that were involved. More

This was my first time at Fullerton for service. I purchased a new Escape in July but it hasn't needed service yet. My older Lincoln LS had a problem with the coolant system. Doug Watson did a very purchased a new Escape in July but it hasn't needed service yet. My older Lincoln LS had a problem with the coolant system. Doug Watson did a very good job in handling problem. It was diagnosed and repaired promptly and at the right price. Fullerton is a little out of the way for me living 17 miles from the dealership but after this experience I am sure it is worth the trip. Thanks to all at Fullerton and look forward to seeing you in the New Year. Anthony L. M. More

Excellent experience from first contact with James Sheeley who respected our wish for straight talk to supportive and friendly assistance from Joe Orlando and Rob Atanasov. Final contact was with Robe Sheeley who respected our wish for straight talk to supportive and friendly assistance from Joe Orlando and Rob Atanasov. Final contact was with Robert Haller in Finance who was knowledgeable and patient in explaining the different warranty options. Overall the kind of experience that made us decide to purchase from Fullerton Ford rather than one of the other Ford dealers who were price-competitive but lacked the "straight-talk" approach and reminded us of the much maligned version of a car salesman which just doesn't work anymore in today's information-accessible world. More

i was looking for a particular model. i originally went to a dealer a few miles east of them. negotiated a deal with salesman AND general manager. We shook hands on it. then when they gave me the printed b to a dealer a few miles east of them. negotiated a deal with salesman AND general manager. We shook hands on it. then when they gave me the printed bill, the numbers were different. After I figured where, i approached the salesman and GM. Turns out some other manager didn't like them. I questioned when they were going to tell me. i left the dealership. i then discovered Fullerton Ford had the same vehicle. I was given Aubrey as my salesman. After telling him and Joe the sales manager my story, they beat the other dealerships price (that they said they couldn't honor) and handled everything, in a no pressure, super courteous manner. Aubrey was willing to go out of his way to make it a pleasureable experience. Very happy with the way everything worked out. PS. the first dealer said they only put $25 of gas in the car. i later found out that Ford requires dealers to provide a full tank and it is paid for by Ford (F150 truck with 36 gallon tank). PSS. Not once did Fullerton tell me how to fill out the standard survey i will soon get that wants everything to be Very Satisfied. Highly recommend them, Aubrey and Joe. More

Five years ago, I purchased two new Ford vehicles from Fullerton. They have been serviced there from the start. I needed a set of tires for my Fusion which came with "performance" rated and wore faster t Fullerton. They have been serviced there from the start. I needed a set of tires for my Fusion which came with "performance" rated and wore faster than I had expected. I talked with Dina Thomson with whom I had dealt previously to try to find a set of touring tires with a better treadware mileage guarantee. Dina was most helpful in searching through several brands to find the tires I needed. The price was much better at Fullerton than I had found elsewhere. I have been pleased with almost all of my dealings with Fullerton, from the first purchase to the second only two weeks later, and service for both vehicles for a little over five years. Everyone has been friendly and professional, and when I have had a concern, it was given immediate attention. Ihighly recommend Fullerton Ford. More

Dina is the most efficient, courteous an concerned customer service rep that I have ever encountered in my 50 year experience in dealing with Ford dealerships. She has been attentive to my needs for customer service rep that I have ever encountered in my 50 year experience in dealing with Ford dealerships. She has been attentive to my needs for the service I require and has always had my best interest in mind when suggesting or recommending items to be addressed or changed. Will not work with any other reps anymore since they don't hold a candle to her. More

Charles was very hospitable and patient. He was quick to go "above and beyond" at every turn. I would not hesitate to recommend him to others! go "above and beyond" at every turn. I would not hesitate to recommend him to others! More

My car would not start on a Sunday night. First thing Monday morning it was towed to Fullerton. Within a very short time Fred called to let me know the car was there and asked me all the questions. As Monday morning it was towed to Fullerton. Within a very short time Fred called to let me know the car was there and asked me all the questions. As the day went on, he called several times to keep me aware of what was going on. He also noted other things the car needed and let me decide to follow through on them, without pressure. On Tuesday he kept me aware throughout the day and I was able to pick up the car that afternoon. That was so smooth-start to finish More

Exceeding expectatons is my defenition of excellent customer satisfaction. Michael and everyone at Fullerton did just that throughout the sale. Thanks Michael for a great experience! customer satisfaction. Michael and everyone at Fullerton did just that throughout the sale. Thanks Michael for a great experience! More

I had never been to Fullerton before and found my salesman Rob Yonker to be extremely helpful. He was patient, knowledgeable, friendly. Because of Rob, I have recommended other people to visit Full salesman Rob Yonker to be extremely helpful. He was patient, knowledgeable, friendly. Because of Rob, I have recommended other people to visit Fullerton. The manager of used cars, Ken Yonker, was able to reduce the price which made the offer even better! I would definitely go there again! Thanks Rob and Ken! More