Fullerton Ford

Excellent Mike Schoeferstein , awesome sales consultant helped me through my purchasing of my Ford F-250 pickup made everything very simple and easy and I ha Mike Schoeferstein , awesome sales consultant helped me through my purchasing of my Ford F-250 pickup made everything very simple and easy and I had purchased trucks in the past and this was the best experience I had. This guy was supposed to leave early at 3pm and waited for me to get there and ended staying for like 4 more hours Mike Schieferstein is truly an asset to your company. More

New Truck Purchased a new F150 Truck. Sales Associate(Rob Yonker) very helpful in the process of getting me on the road by explaining all the new technolgy in Purchased a new F150 Truck. Sales Associate(Rob Yonker) very helpful in the process of getting me on the road by explaining all the new technolgy in the truck..The truck is a pleasure to drive. More

Terrible service from the service department Went in for an oil change a month ago on my leased Explorer (from Fullerton). Was told I needed work on my brakes and given an explanation...Made an a Went in for an oil change a month ago on my leased Explorer (from Fullerton). Was told I needed work on my brakes and given an explanation...Made an appointment for the work to be done and dropped off my car the night before (today) - indicating I needed it back by noon. At 11:45 I call my service person, Brian, who informs me that they can't find anything wrong with the brakes as I indicated and that it was out for a road test. My response was "you told me it needed work and what it was - don't you have the specifics on record?" I get a half-reply of "maybe the tech didn't check all the brakes...it said 'grinding' on your form (no - it didn't) and they'll look into it and call back. How is it possible that they recommend service but then don't know what the service should be? A call back from Brian 15 minutes later reveals - it was the back brakes that weren't checked by the tech...?? really??? and they can work on it now - how much time do I have? I indicate I wrote 12 noon and need it asap. Brian tells me :45 minutes - it's now 12:22pm. I arrive at 1:05 and am told (after waiting a few minutes) that it's not ready - and do i have any time? I reply "no". Brian asks if i have 30 minutes. I again reply "no - just give me my car and I'll go somewhere else." Brian goes off to see the status and returns with my car 5 minutes later and says "if you come back tomorrow - I'll throw in the labor." "No thanks" How inept all around - not knowing the service that YOU recommended. Waiting until just before the time I needed it for ME TO CALL YOU - only to find out you have no clue whats going on in the front end or in the shop...I still need the work done and burned a day for NOTHING - no apology...just a few bucks offered off the bill. No thanks... What a shame...they're right near my house...I will not be doing any more business with Fullerton. More

Major Disappointment - Especially in a pinch! I have been a longtime loyal Fullerton customer, most recently I purchased my 2015 Ford Explorer Limited there. I will not be using their service movi I have been a longtime loyal Fullerton customer, most recently I purchased my 2015 Ford Explorer Limited there. I will not be using their service moving forward! The last couple of times my experience has been nothing short of unpleasant. I never get the feeling they care about their customers (at least not to me). Last week was the last straw. Last Thursday my airbag dashboard light came on in my 2015 Explorer, which meant my airbag was not working. I called Fullerton Service with a sense of urgency. The Service advisor told me he could not schedule me an appointment before two weeks! I said "you have to be kidding, no airbag is a serious safety issue!" I asked that he please get me in sooner. He said other people have appointments too you know! I asked if he felt driving with no airbags was good idea. He said I should limit my driving! I then asked how he would feel if his wife or daughter was driving with a car with no airbags! He honestly didn't seem to care as he refused to get me in any sooner! Needless to say I hung up on him. I next immediately called Ditschman/Flemington Ford. Not only were they as concerned as I was, they were able to squeeze me in for an appointment first thing the next day! The entire Ditschman/Flemington Ford team showed complete empathy, and were extremely pleasant and made the fix right away! While I was in the waiting room I struck up conversation with another customer. He was having his Ford Edge serviced. He told me he lives in Somerville just two miles from Fullerton. He told me a similar story and gave up on Fullerton years ago. He drives 40 minutes to this other dealership just because he has no faith in Fullerton! I do not have any faith either anymore. Fullerton leadership needs to take a hard look at their service practices and needs to do a much better job treating their customers with respect and empathy especially when people are in a pinch (like not having working airbags). Thanks Fullerton for allowing me to find a much better dealership who actually cares about my concerns! More

Certified and Sold w/ Undisclosed Accident and Open recall Undisclosed accident and was Ford Certified with Open Recall! Let’s begin... my family and I have been customers of Fullerton Auto group for ma Undisclosed accident and was Ford Certified with Open Recall! Let’s begin... my family and I have been customers of Fullerton Auto group for many years now. We have recommended many friends and family to them and have always spoken very highly of their dealership. We trusted their sales and service department as we have only ever had nothing but great experiences. On June 8 2015 I purchased my Certified Pre Owned (CPO) vehicle. When buying a CPO vehicle we do so under the presumption that it has gone through Fords RIGOROUS 172 point inspection and trust that it is of a higher level of quality over buying from a private seller. Part of that 172 point inspection is to inspect for evidence of body work and service any open recalls whether it has a clean carfax or not. Carfax is a tool and not the primary source of accident history. I understand that carfax has a delay reporting accidents but any experienced franchise dealer will be able to detect any body work or evidence of any damage. That’s actually one of the first things dealers check for. A paint depth meter is used by dealerships in order to inspect the paint thickness. From the factory the paint is the same thickness on every part of the vehicle and is very easy to tell if any body part was painted at a body shop due to the thickness of the paint. If any damage was found it must first be repaired to the standard set by the manufacturer in order to CERTIFY the vehicle and MUST be disclosed to the customer. As well as service any open recalls. Ford will not allow any car to be certified with open recalls. Especially a very dangerous rupturing air bag recall. Back to June 8 2015... I was at Fullerton checking out what would eventually be by new car. I was assured that the vehicle had a clean carfax with ZERO accidents. The carfax was clean (which I signed) at the time of purchase and was certified with Fords “Rigorous” 172 point inspection which involves an inspection for evidence of body damage and has serviced any and all recalls. Once again being certified we trust we are buying a vehicle of higher quality. Waiting for the first sight of sun just days after the purchase I washed and waxed my new vehicle. I immediately noticed the body lines and gaps of the hood, bumper, and front right fender were off with the front bumper being a different color than the hood and fender. I understand from the factory the bumper will never be a perfect match but I found imperfections in the paint on the bumper and was clearly done at a body shop. The vehicle alignment even pulled slightly to one side and never drove true straight. I drove immediately back to the dealer and told them right away. I was told due to the fact it had a clean carfax there was nothing they can do. Clearly I was upset but I trusted them and thought at the time it was the right information. Fast forward three years. I was in the process of trading my car in to potentially purchase my third vehicle from Fullerton. They run my carfax and there it is. April 15 2015 accident reported. “Front right impact with parked vehicle. Ran off road and towed.” After being informed of the accident I was clearly extremely upset. I immediately went to a body shop and had my car inspected. Like I previously stated I noticed evidence of body work days after I purchased my vehicle and noticed the alignment was slightly off. The body shop very quickly with a glance of an eye noticed the body lines and gaps were off and saw the body work. I didn’t have to show them. They even asked if my vehicle had any alignment issues. I then took my vehicle to another Ford dealership for an appraisal. Upon the appraiser walking up to my car he also immediately saw the body work and asked me about the accident. Both the body shop and Ford dealer have trained professionals with trained eyes to inspect a vehicle properly. With my experience at the body shop and the other Ford dealership I now know it is HIGHLY unlikely this was missed during their “Rigorous” 172 point inspection. Either Fullerton was incompetent or they clearly passed this vehicle through their process without informing me about the accident. I brought all of this to Fullerton’s attention and gave them an opportunity to rectify their mistake. Joseph Aucello the Ford Parts and Service Director who I was told has over 30+ years experience owning and running a body shop looked at my vehicle and immediately saw the damage. He pointed out the gaps in the body panels, the fender bolts showing signs of being wrenched, and the mismatched paint on the bumper. As he is showing me this he was actually proving my point. This made it very obvious to me that upon Mr. Aucello briefly looking at my vehicle seeing the body work that there was no way Fullerton did not see the body work during their Certification process! I was polite but firm and respectful and was expecting the same from them. Their response was insulting! They only offered to give me full “trade in” value and a few thousand off a new car which part was a factory rebate anyway! No different than any experienced buyer getting a good deal on a vehicle. As a returning customer and as someone who has supported Fullerton for many years I was hurt and very disappointed. They did not acknowledge the fact that I paid for a vehicle that was represented with ZERO accidents and was certified with an open recall. Nor did they acknowledge they made any mistake of any kind or are responsible for any wrong doing at all. The vehicle would have been valued much lower with accident history and no certification. I then asked Joe Orlando the Ford Sales Manager if there was anyone I can talk to about this. I was told no and there was nothing else they can do and to peruse it legally if I wanted. I asked to speak to Dean Tuccillo the General Manager of Fullerton Group multiple times prior to this day and was told he was unavailable but that he was fully aware of my situation. I then asked for all of my documents on my deal they have on file. I was informed that Mr. Tuccillo was personally looking for my documents on file but was unable to find them. Two weeks prior I was able to receive two documents from that file but now was told they were unable to find them. Was told to come back when they do. To my knowledge it is illegal to misrepresent and to sell a vehicle with an undisclosed accident and to certify it with an open recall. I paid for a vehicle that was valued with ZERO accidents and with the Ford certification. I have zero issues with purchasing an Honest vehicle from an Honest dealership for an Honest price. Obviously Fullerton failed to do their due diligence to insure the consumer is driving a safe vehicle and is represented accurately! I am a supporter of growing business and have congratulated them for expanding into Alfa Romeo and Maserati. But after my current experience I would be extremely wary of buying any vehicle from them. Fullerton has been a part of the community for many years now which makes me extremely disappointed. Will never recommend Fullerton to anyone anymore and my family and I will never buy from them again!!!! More

Almost all brand new car rusted at this dealer Don’t buy any car from this dealership, I bought my brand new car a few months ago, later realized the rust covered all underbody, rims and other part Don’t buy any car from this dealership, I bought my brand new car a few months ago, later realized the rust covered all underbody, rims and other parts of the car and when I took my car to the dealership , they didn’t change it by saying that it is normal. In order to convince me that this rust is normal , They showed me brand new cars at the store that all got rusted as well as. it is better for you guys not to do any business with these kind of dealerships . It is also important for you and your family in case you may have an accident once driving and this rusted metal parts of the cars brakes ! More

Quick, efficient and quality service Nicole was very professional in getting my new F-150 which I purchased out of state into the system. Fullerton has been serving all my Fords over the Nicole was very professional in getting my new F-150 which I purchased out of state into the system. Fullerton has been serving all my Fords over the years, which I own four presently. It is true that dealerships charge more but I look at it as money well spent. No one knows your vehicle more than Ford and parts are quality engineered for the vehicle. I don’t invest in a $55,000 truck and have it serviced by a local tire or muffler shop. That is just plain crazy. I’m putting this out there because Ford is an excellent company. They try hard, they care, they build outstanding vehicles. More

Great atmosphere, wonderful staff. This was my first time at Fullerton Ford Service, very professional staff, especially Nicole, she was terrific, my new best friend. Nicole kept me inf This was my first time at Fullerton Ford Service, very professional staff, especially Nicole, she was terrific, my new best friend. Nicole kept me informed of the status of my repair, and always had a smile and has an enthusiasm for her job. Although it took longer than I had anticipated, the waiting area is comfortable and refreshments are available. I blew out a tire and had purchased the insurance for tire care, Nicole contacted the insurance company and took care of all the details, there was no out of pocket. Great experience. More

Great service I'm always impressed by the efficiency of Ford's service department. Easy to check in, wait, and be on your way. Nicole, my service advisor, was fri I'm always impressed by the efficiency of Ford's service department. Easy to check in, wait, and be on your way. Nicole, my service advisor, was friendly, kept me up to date on progress, and seems very knowledgeable. Overall, a great experience. More

"Great Service Experience" I have been coming to Fullerton for 12 years now for buying and service. Joe Orlando and Fred Avila always go out of there way to help and make the bu I have been coming to Fullerton for 12 years now for buying and service. Joe Orlando and Fred Avila always go out of there way to help and make the buying/ service always a pleasure. I have never had a bad experience and they always going out of there way. I had a recent problem with my truck and Dean Tuccillo help and took care of the issue right away. The people at Fullerton are fantastic! More