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Friendly Honda
Poughkeepsie, NY
1,015 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,015 Reviews of Friendly Honda
February 04, 2023
Went to Friendly Honda for my PREPAID scheduled service on my 2021 CRV, This PREPAID service included an oil change and tire rotation and at the time of purchase, was a bargain to me. I arrived on time on my 2021 CRV, This PREPAID service included an oil change and tire rotation and at the time of purchase, was a bargain to me. I arrived on time, checked in and they moved my car to a lot, from out the window I could see, The car sat there for over 75 minutes which was rather puzzling to me. There was a gouge on my right front tire that I wanted to be checked, Prior to my arrival, I marked the tire with white duct tape so the technician could inspect. Then finally, after the long delay they took in my car, And after about 20 minutes it was done, the fastest service I have ever experienced, by far! The service rep apologized for the delay and went through the checklist quickly so I was not further detained, Upon leaving, I checked the tire, the duct tape was gone but the gouge on that same tire still remained. I then realized that the tire rotation was simply not done, Quite shocked and dismayed I knew my next encounter was not going to be fun. I went back to the service desk to report my find, I was referred to the manager who seemed understanding and kind. I conveyed my concern and questioned what services they actually did provide, As the short time the car was in the shop compared to what was reported, did not coincide. The manager did check with the technician about the rotation, The manager indicated that the tech reported that the tires were rotated, according to their conversation. I was puzzled and asked how do I know that all the services were done? I was asked to open the hood and a visual inspection he had begun. The manager then checked the oil, he said it was clean, also checked the window washing fluid and claimed it was full, I stood there in awe, I felt he was giving me the bull. He then checked the cabin filter, to possibly prove a point to me Low and behold, it was filthy and clogged and quite dirty The manager apologized and explained that they were short staffed, In the meantime I felt I was getting the shaft. He took the car back and installed a new filter right away, Told me the filter and installation was on him and sent me on my way. I truly was disappointed that this experience happened to me. Maybe this dealership is not that FRIEND-LY! More
by charlie
Employees Worked With
Assistant service manager, Carlos Scaloni
January 15, 2023
Carlos helped get us into a new accord and it was a great experience. He is the absolute best if you go to Honda make sure to ask for Carlos he won’t steer you wrong. experience. He is the absolute best if you go to Honda make sure to ask for Carlos he won’t steer you wrong. More
by djb19851
Employees Worked With
Carlos Scaloni
September 23, 2022
I have just drove home my 4th Honda! I love getting my cars here because everyone is very professional. Carlos S. made this transaction easy and simple for me. He is very knowledgeable I love getting my cars here because everyone is very professional. Carlos S. made this transaction easy and simple for me. He is very knowledgeable and super Friendly. I always tell my friends to come here as it has been a pleasurable experience for me. Thank you again. More
by Karen
Employees Worked With
Carlos Scaloni
September 14, 2022
This is the second Honda that I have owned and the first time buying from this dealership. I felt all people who participated in the sale were knowledgeable, professional, friendly and helpful. Thank you Fr time buying from this dealership. I felt all people who participated in the sale were knowledgeable, professional, friendly and helpful. Thank you Friendly Honda! More
by pumpall
Employees Worked With
Carlos Scaloni
July 03, 2022
TB Just leased my 5th Honda recently since 2010. Started with Papa first three leases; was promoted and Justin was my new salesman. Both Papa and Justin saw through getting me my vehicle in my price Started with Papa first three leases; was promoted and Justin was my new salesman. Both Papa and Justin saw through getting me my vehicle in my price range and are always very professional and try to get you in and out signing papers, seeing finance, your insurance ready. If it wasn’t for Papa, I don’t think i would have purchased my first lease from Friendly Honda. His promotion was well deserved. I love my vehicle! Papa and Justin are the best! I recommend Friendly Honda and Justin your salesman for your next vehicle. More
by TB
Employees Worked With
Justin Tomasulo, Papa Mbaye
June 15, 2022
The Friendly Honda staff are always exhibiting the namesake of the business; they are extremely friendly and helpful. Carlos is one of the best sales representatives I've worked with at any dealership namesake of the business; they are extremely friendly and helpful. Carlos is one of the best sales representatives I've worked with at any dealership and it is always a pleasure. Casey was also amazing. 10/10 experience. More
by Swalterz
Employees Worked With
Casey Becker, Carlos Scaloni
April 19, 2022
This dearlership is awesome in all categories especially working with Carlos Scaloni and Jim in finance. They were professional in every aspect handling my buying process efficiently. this is my second vehi working with Carlos Scaloni and Jim in finance. They were professional in every aspect handling my buying process efficiently. this is my second vehicle with them and the buying was very smooth and felt just right. I purchased a new 2022 Passport from them. I am a repeated customer and feel right at home with them. I would give them an overall 10 and would reccommend them to other customers. I'm truly happy that I was able to purchase my new SUV with them. They walked me through the handling of my new car. Thanks, Gloria S. More
by Volvogel
Employees Worked With
Jim Libutti, James Newton, Carlos Scaloni
January 11, 2022
They don't stand behind their cars, and sell vehicles that are unsafe to drive. I bought a "certified pre-owned" vehicle from them that supposedly had just been inspected for safety. Turns out it actu that are unsafe to drive. I bought a "certified pre-owned" vehicle from them that supposedly had just been inspected for safety. Turns out it actually suffers from a really common problem (for that model) with the braking sensor that causes it to randomly slam on the brakes on the highway (terrifying). I first experienced this less than a week after buying the car - they wouldn't even consider taking it back (or providing a permanent fix). Most major used car sellers (like carvana or enterprise) will take a car back within 7 days, no questions asked, but these folks won't even take one back if it turns out they sold a car that's unsafe to drive. I went to a dealership because I don't mind paying a premium for a safe, guaranteed car - if I wanted to roll the dice on whether basic safety features worked, I'd go to Craigslist. More
by Jena
Employees Worked With
Not listed
