Friendly Ford, Inc.

My recent repair experience. My recent repair experience with great, I always get wonderful service from Kathie. She always explains the reasons for the repairs that are needed. My recent repair experience with great, I always get wonderful service from Kathie. She always explains the reasons for the repairs that are needed. She is great and I feel very good when she handles my visits. More

Always very helpful and friendly My truck was in an accident and needed some body work. The dealer was extremely helpful working with the insurance company and got everything covered. My truck was in an accident and needed some body work. The dealer was extremely helpful working with the insurance company and got everything covered. Always returned my calls in a timely manner and answered any questions I had. They do everything possible to take care of the customer and it is very appreciated. More

Great service but Carstar did an awesome job with my repair, but there choice of rental car service is horrible. First I waited over an hour for pick up then enterprise Carstar did an awesome job with my repair, but there choice of rental car service is horrible. First I waited over an hour for pick up then enterprise says here's a free upgrade for your wait. I'm feeling better about the wait, but then when I return the car they wanted to charge me for the upgrade. To sum it up make other arrangements for a rental if you take your car there. More

Fast Reliable Service They got the car in and out quickly for my oil change, and topped everything off. Reasonable pricing, especially when you factor in their rewards syst They got the car in and out quickly for my oil change, and topped everything off. Reasonable pricing, especially when you factor in their rewards system. They are very straight forward with anything and don't force anything on you that isn't necessary. More

Oil change and estimate of ding From my greeting to my exit everyone was friendly, informative and professional. Great job! The body shop gave an estimate to fix a ding. Price seem From my greeting to my exit everyone was friendly, informative and professional. Great job! The body shop gave an estimate to fix a ding. Price seemed fair More

I'll Be Back! I simply drove to this dealer, entered the quick lane and warmly greeted by Ms. Fantasia. I asked for the service and inspection promotion, I had no a I simply drove to this dealer, entered the quick lane and warmly greeted by Ms. Fantasia. I asked for the service and inspection promotion, I had no appointment and received immediate attention. The service was completed and a recommended repairs list generated. A consultation by Scott, their service technical adviser followed. I applied my rewards dollars I had accumulated from previous service visits and brought the promotion cost down even lower. The recommendations will be considered and addressed as we are able to accommodate them. Thank you! More

Professional, Friendly, Complete I took my Edge in for routine maintenance and for a recall. I was met promptly at the service door by Dominique when I drove up. She was friendly an I took my Edge in for routine maintenance and for a recall. I was met promptly at the service door by Dominique when I drove up. She was friendly and knowledgeable. I was kept informed of my car's needs by Scott with understandable explainations and the time it would take to complete. I did not feel uncomfortable asking questions and asking for clarifications. I never look forward to needing service just like I don't like to go to the dentist, but Friendly Ford made it a positive experience. More

Best Place for Vehicle Service On 9-10-2016 my 2011 Ford Escape stated running very poorly and a check engine light (wrench) came on. I showed up at Friendly Ford at 7:30am on Monda On 9-10-2016 my 2011 Ford Escape stated running very poorly and a check engine light (wrench) came on. I showed up at Friendly Ford at 7:30am on Monday 9-12-2016 without appointment. Steve Vihnanek checked me in and I explained problem plus I told him I think I need brakes and oil change. I told him I would like to wait and he said no problem. A short time later Kathie Fitzpatrick (Service Advisor) came in and said engine part that broke was under Ford Recall and would be replaced very quickly no charge and she also said I did not need brakes yet and they would check again at next oil change. I was given my car back all fixed in less than 90 minutes. I could not believe this could happen so fast without appointment. I was sure if I went to a different dealer I would be waiting much longer and would also had brakes done because I had asked not because I needed it. I would not take my vehicle to anyone else. Kathie has always taken care of my vehicle and always had my best interests in mind. Best place for service. More

Service Everyone was very nice and professional. Serviced my car in a timely fashion. I will go back to them in the future to service my car. Everyone was very nice and professional. Serviced my car in a timely fashion. I will go back to them in the future to service my car. More

brakes The shop did a great job getting this done in a timely manner. The staff was very friendly and professionally done. Great Job keep up the good work. The shop did a great job getting this done in a timely manner. The staff was very friendly and professionally done. Great Job keep up the good work. More