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Fresno Lexus
Fresno, CA
167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 167 reviews
November 02, 2019
Never felt pressured What a great place to do business, not only does Fresno LEXUS sell top of the line cars, but their staff is so friendly, respectful, and informative. What a great place to do business, not only does Fresno LEXUS sell top of the line cars, but their staff is so friendly, respectful, and informative. Tom our car salesman was the nicest man, offered us drinks and food while we waited, never pressured us into buying or finalizing anything until we decided to move forward. Tom never played the back and forth game with us and was so knowledgeable on the LEXUS brand car. I would never look elsewhere for another car. More
by AlxLis
Employees Worked With
Tom
October 11, 2019
Frank Caldron The Fresno Lexus service department has always been above all other car dealers. Frank Caldron is great a giving his customers personal attention. He The Fresno Lexus service department has always been above all other car dealers. Frank Caldron is great a giving his customers personal attention. He always knows what to do. More
by JCrane
Employees Worked With
Frank Caldron
September 21, 2019
3rd Lexus From Fresno Lexus Obviously I like doing business with Fresno Lexus. Mohan was very helpful in finding what I needed while staying within my budget . I would recommen Obviously I like doing business with Fresno Lexus. Mohan was very helpful in finding what I needed while staying within my budget . I would recommend Mr. Bain to anyone in the market for A car. More
by DianeB
Employees Worked With
Mohan Bain
September 08, 2019
Great service and time when purchasing my new car. Salesman took time and showed me a variety of cars and deals. I appreciate his time and service. I would like further assistance with getting on the Salesman took time and showed me a variety of cars and deals. I appreciate his time and service. I would like further assistance with getting on the new App. More
by Deb Quinn
Employees Worked With
Kevin
September 06, 2019
Great Experience! Went early for a oil change and rotation. I was offered a free loaner but opted to wait. I was out in an hour with everything done along with a free c Went early for a oil change and rotation. I was offered a free loaner but opted to wait. I was out in an hour with everything done along with a free car wash. Kudos to Roger Lockhart for his excellent service. I’ll be back again soon! More
by KeithP
Employees Worked With
Roger Lockhart
August 10, 2019
Amazing Customer Service I had the pleasure of working with Harry Cha as my service consultant. He was professional, knowledgeable and went above and beyond all expectations. I had the pleasure of working with Harry Cha as my service consultant. He was professional, knowledgeable and went above and beyond all expectations. I love Fresno Lexus and all of their staff. They always exceed expectations, whether I’m purchasing a new Lexus or having one serviced. I encourage anyone seeking quality and phenomenal customer service to visit Fresno Lexus. More
by csayeg
Employees Worked With
Harry Cha, Jeff Kaita
June 21, 2019
Fine until you have a problem I have used Fresno Lexus service several times. Nearly every time there was a problem with either the repair or the time frame I was given. In additio I have used Fresno Lexus service several times. Nearly every time there was a problem with either the repair or the time frame I was given. In addition, one of the service managers named Roger is a little too "hands on" with female customers. I didnt appreciate his familiarity and asked him not to touch me. Dude isnt my doctor or partner! Not sure why he feels it is ok to put his hands on me but it isnt ok. I complained and got a call back from the head manager or something who asked how he could make it right. I told him I wanted to only work with the other service managers, not Roger. He agreed. The next two times I brought my car in, Roger was my consultant. He lied at least twice that i knew of about what was being done with my car and when it would be ready and again felt the need to lay his hand on my shoulder and forearm. I have not been back since. I dont trust them with my car or my personal safety. More
by Lexcat
Employees Worked With
Roger
June 16, 2019
Fresno Lexus Excellent Customer service from the whole team. Will definitely recommend to family / friend member. Fresno Lexus treats you like a family. Thank you Excellent Customer service from the whole team. Will definitely recommend to family / friend member. Fresno Lexus treats you like a family. Thank you Fresno Lexus !!! More
by Fresno lexus
Employees Worked With
Matt
March 28, 2018
AVOID!! I've been a stellar customer of Fresno Lexus for over 4 years. Never missed a payment. However, anytime I have been there, they press and try to coerc I've been a stellar customer of Fresno Lexus for over 4 years. Never missed a payment. However, anytime I have been there, they press and try to coerce you to give them a 10 star rating online. They have stated they want to be the best dealership. Recently I had my purse stolen with my key. I called the sales person, Mohan, who said the retail for a new key would be $700. I explained I was a good customer and that I am on disability and asked if they could work with me with the cost. On speaker in front of my husband who is a police officer, Mohan stated he could get the cost down to $300. Today I just spoke with Matt who stated I am wrong and was never told that. They are great cars, but I resent the fact of being called a liar. For this dealership, I would give it a ZERO star if possible. Go to another Lexus dealership. This one wants and wants, but when it comes to the customer's needs, they will DITCH you and call you a LIAR. Disgusting. To add another detail, I just spoke with Mohan who seems to have developed amnesia ad forgot the whole conversation we even had...he even brainstormed things like I can fie a claim through my insurance, homeowners,etc. More
by ScammedbyLexus
Employees Worked With
Matt and Mohan
January 15, 2018
Absolutely NOT a "World Class Experience" Lexus uses soy based wiring which attracts rodents! I found information on existing class action lawsuit online, in addition to cracking dashboard. Lexus uses soy based wiring which attracts rodents! I found information on existing class action lawsuit online, in addition to cracking dashboard. I am too late on that one. Lexus was supposed to send out notices to have them replaced, deadline was May 2017. I never received one. I purchased my first vehicle at Fresno Lexus. My new one in San Jose. Be AFRAID- you may only pay the deductible but you will be stuck with keeping rodents away as long as you own the vehicle- squirrels, opossums, raccoons, rabbits, rats and mice. Our garage is clean, we set up a small electrical machine that sends out waves to keep rodents away. I can do NOTHING about nature. This is a manufacturing defect and Lexus of Fresno didn't warn me after over $8K in repairs. Honda at least offers customers a tape that repels rodents. A friend had the same issue and told my husband. It is a HUGE PROBLEM NATIONWIDE!!! Just joined the class action lawsuit. My Lexus is gorgeous and I love it, but now I know it's a lemon. It is your responsibility to inform customers. This post is to hold you accountable. To be fair, the service advisor was very kind to me. This problem is an unfortunate reality though. My insurance will possibly be increased- that's not cool, not my fault. More
by Ophelia
Employees Worked With
Tony Lane
