Freeway Ford

It was my first new car buying experience, and while I was nervous and read all about getting taken advantage of at car dealerships - I didn't feel like this was the case here at all. Irwin was willing to was nervous and read all about getting taken advantage of at car dealerships - I didn't feel like this was the case here at all. Irwin was willing to work with us, we were extremely difficult, but he was patient and worked to get the best deal for us that we felt comfortable with. After visiting other dealerships, Irwin was the salesman who was most willing to find us exactly what we wanted, and worked hard to get it in the monthly price we wanted. Overall, I absolutely love the car, I am confident we got a fair price on it, and certain we will go back in the near future to get a used car. I look forward to working with Irwin and the staff again. Great experience, Great car and car selection, and awesome people. More

Reggie Robinson and Phil MaTaggart were both very responsive in emails and phone calls. They were very knowledgeable about their vehicles. I never felt pressured and they met all expectations on pri responsive in emails and phone calls. They were very knowledgeable about their vehicles. I never felt pressured and they met all expectations on pricing. I felt the entire deal was painless from start to finish! More

This was our 11th Purchase, as a family, from Freeway Ford. This alone is a testament to our continuing patronage. We would not go anywhere without going to Freeway First.This was our first purcahse from Ford. This alone is a testament to our continuing patronage. We would not go anywhere without going to Freeway First.This was our first purcahse from Jordan and we could not have been treated more friendlier or professionnaly. Please continue exemplifing the integrity and character that you have shown and we will never hesitate to recommend you to anyone in need of a car, truck or any auto. More

About a month ago, I went to freeway ford to buy a used truck. Jordan Arnesen agreed to meet me there on his day off (this was awesome, because this was the only day I could get in). I had an idea of wha truck. Jordan Arnesen agreed to meet me there on his day off (this was awesome, because this was the only day I could get in). I had an idea of what I wanted and he found it for me right away. No BS, no wasting time, and right to business. He was courteous, knowlegdable, and very professional. While we were waiting for financing he even took me down the street for breakfast. This is a pretty refreshing experience given my past experiences with car dealerships and salesman. All in all, everyone involved did a fine job and Jordan went above and beyond to make this truck buying experience quick and easy. I would definitely recommend freeway ford to others and especially Jordan Arnesen. Thanks, Patrick More

Dustin is friendly and responsive. He stayed late with me to work some numbers and showed up early the next day to finalize the deal. I would give him a 100% recommendation. My overall experience was a 4/5 o to work some numbers and showed up early the next day to finalize the deal. I would give him a 100% recommendation. My overall experience was a 4/5 only because of the limitations of the dealership. I think we could've got a little bit better pricing on the deal and should've been able to work out some of those details. It's also interesting that the dealership doesn't let you leave with a full tank of gas when all the other dealers would fill it up before we left. - For the extra $40 I'm telling you it leaves you feeling like you got a great deal all the way around. Plus, by the time you need to fill up, that big check you wrote isn't fresh on your mind when you get stuck handling rising gas prices. For those reasons, I would the dealership is just OK but Dustin is the go-to if you find the vehicle you want there. Wish the owners would give him more room to work with customers. More

After a less than satisfactory experience at another dealer, Dustin was great in managing my experience with Freeway Ford. He addressed the concerns I had from the previous dealer and worked to get the dealer, Dustin was great in managing my experience with Freeway Ford. He addressed the concerns I had from the previous dealer and worked to get the deal done. It was a very pleasant, stress free experience. More

Didn't play games like some of the other dealerships did. When I said I was only shopping to figure out what model I wanted, and wasn't ready to talk any prices, they were cool with that and just let me take When I said I was only shopping to figure out what model I wanted, and wasn't ready to talk any prices, they were cool with that and just let me take a couple test drives. They also gave me a great offer on my trade-in, and beat the price I had on the same truck from a different dealer. More

Alex didn't seem knowledgable or able to make decisions based on the sale, he made promises and didn't follow through. I would try to follow through and he wouldn't return my calls. He straight stated he based on the sale, he made promises and didn't follow through. I would try to follow through and he wouldn't return my calls. He straight stated he had an owner's manual on order and it would be delivered in a week, I gave it two weeks, never heard from him. I called him, he said he would check on that and get back to me, a day later, he hadn't, I called and left a voicemail on his cell to call me, it's been a day and he hasn't returned my call. I feel he basically said the manual was on order to put me off in hopes I would just drop it. I appreciate that he had one printed at kinkos and bound but I want the one that goes with my car and fits in the glove compartment. I also had a few issues with the car, Phil McTaggart was very reliable in getting a service check set up and a rental prepared. Unfortunately service wasn't able to fix the problem because I was told that if they can't duplicate the issues (all issues were randomly regular) they can't fix it. Over all I wasn't pleased with the quality of my salesperson, his lack of follow through and helpfulness, I was also displeased with the service department not being able to help out with the issues I was having. Phil McTaggart seems to be a competent, knowledgable sales person and if it were not for him I probably wouldn't have just backed out of this sale. Maybe once Alex Romero gets a little more experience he might be a better salesperson but with this experience I was most dissatisfied. Out of all the car buying experiences I've had, this was the most stressful and disappointing. I think the next time I decide to purchase a car I will be certain to ask for a senior sales associate over someone newer. My last car I bought was by an experienced salesperson and it was wonderful, great follow up, made certain all issues were amended and even checked in with me a few weeks later to make sure things were going well. With that sale I felt like a person, not like "well got her money, doesn't matter if things are copacetic or not, which the last part is how I feel about this sale with Alex. More

Dustin did a great job managing and closing the sale. After an error with quoting the trade in value on another car other than mine he was able to convey it as a genuine mistake, which made me feel comfo After an error with quoting the trade in value on another car other than mine he was able to convey it as a genuine mistake, which made me feel comfortable about moving forward with the sale. Had he not had that innate ability to convey sincerity I would have moved on being skeptical of the transaction. More

My jeep was tired of all the hell I gave it, went there originally wanting to buy used to keep payments low... Had a good sale on rangers, loved my old one... Me and Phil started talking, got a good deal originally wanting to buy used to keep payments low... Had a good sale on rangers, loved my old one... Me and Phil started talking, got a good deal on new... with all the warranties for me to not have to touch it for the entire time I'm paying on it... A little more expensive than hoped but great deal on the bottom line... Plus, new, don't have to worry about problems you buy off other people... Great service, they all worked hard to make sure I had all the coverage and financing options I wanted... Ford speaks for themselves, good trucks... Dealership, great service... No buyers remorse... More