Freeway Ford

Sent in inquiry to get pre-approved. Got email back from Ron Clark in all caps which should have given me a clue to the type of people they put in Internet sales. Sent him a reply with my Ford Credit app #. Ron Clark in all caps which should have given me a clue to the type of people they put in Internet sales. Sent him a reply with my Ford Credit app #. His reply starts with "good luck with that". Terrible service, I would never send an inquiry again. More

Phil contacted me after I showed interest in a used vehicle. He wanted to see my trade-in. We set up a time for me to bring my trade-in to the dealership. He explained he may not be there, but that vehicle. He wanted to see my trade-in. We set up a time for me to bring my trade-in to the dealership. He explained he may not be there, but that I should ask for Jordan if he wasn't there. Upon arriving I was greeted by Harry. I explained I was there to see Phil or Jordan. He announced to Jordan that a customer was there to see him. Jordan stated "I am leaving in 20 minutes" Harry then proceeded to say he could help me. He asked what vehicle I was interested in, and how I planned to pay for it. When I stated I was pre approved by my credit union he seemed to no longer want to continue to work with me. He asked me about my trade, I offered him the keys to evaluate it (thats why I drove an hour to get there), he declined asked what I expected to get out of my vehicle, I explained to him the Nada trade value I had looked up. He stated they couldn't give me close to that (without even looking at the vehicle). I could have done that over the phone and saved $25 in gas. He didn't offer to show me any vehicles and that was it. After I left, I emailed Phil to explain my experience, he didn't email back then next day, so I emailed him again asking if he received my email. He stated yes, and that he talked to his managers and it wouldn't happen again. I then asked if he wanted to see my trade-in. He never responded. Interesting how he responed in minutes the first time I showed interest in a vehicle. Now he doesn't respond at all. More

While at Freeway Ford I had the pleasure of working with Phil. This gentleman is the epitome of customer service! Being a salesman myself, he displays the same great qualities: Honesty, friendlines Phil. This gentleman is the epitome of customer service! Being a salesman myself, he displays the same great qualities: Honesty, friendliness, outgoing, And exceeding customer expectations. If you ever need a new or used car WITH a pleasant, enjoyable experience with no pressure, Phil is your man. One side note, Phil also is about the customers needs, and not about the sale itself. HAIL Phil! Thanks Phil Matt More

I was looking for a nice used Ford Mustang Shelby GT 500, I was searching the internet & I knew exactly what I wanted and found it! Sent an email to Freeway Ford for more information and price, my email was I was searching the internet & I knew exactly what I wanted and found it! Sent an email to Freeway Ford for more information and price, my email was answered in no time by Jordan Arnesen. I was able to call Jordan at lunch and get more details on the Shelby. Seeing how I live in Virginia and Freeway Ford is in Denver CO. I could not have found a better salesman to work with! Jordan went over and beyond answering my questions and when I decided to make the purchase long distance he went out of his way to make sure the process was as simple as it could be. He even took the time to text me when I couldn’t talk by phone or email. He knew everything about the Shelby! He set up the transport company for the car to be delivered to me here in Virginia. He kept me up to date on everything that was going on! When the car arrived here in Virginia it was exactly as Jordan had explained to me! Jordan even made sure it had arrived on time and was all I had wanted! I wish there were more salesmen like Jordan Arnesen! Most try and trap you into deals attach things to the price! Rude and snippy! Not so with Jordan! The Shelby is beautiful I could not be more pleased with my experience with Freeway Ford and Jordan Arnesen! More

Dustin is a true professional. He went out of his way to take care of me and my families needs. He was honest and straight forward. Dustin was able to find a vehicle for us that was in our price range. I wi take care of me and my families needs. He was honest and straight forward. Dustin was able to find a vehicle for us that was in our price range. I will continue to look to Dustin and Freeway Ford for all of our vehicle needs. More

I've been coming to this Quick Lane service center ever since I purchased my Explorer and for the most part have received decent service. However, last time I had the oil change I was informed that a left since I purchased my Explorer and for the most part have received decent service. However, last time I had the oil change I was informed that a left rear CV boot was ripped and would need replacement soon. I was quoted a $400+ repair to replace the whole shaft. I decided to wait and check it out myself. When I got my truck up to inspect it, there was NO tear in the CV boot. I understand offering additional services during an oil change, but there is no excuse for lying to get extra service. Because of this, I will not be returning my truck to Quick Lane to be serviced in the future and will warn others who are considering it. More

I have been taking my teenage son's Taurus to Freeway Ford for service for 5 years. Problems are repaired, only to have to be repaired again. Case in point: at 76,400 miles the driver's side power win Ford for service for 5 years. Problems are repaired, only to have to be repaired again. Case in point: at 76,400 miles the driver's side power window would no longer go all the way up. Freeway Ford fixed it for $340. At 77,300 miles (900 miles later), the same window was stuck. Freeway Ford repaired it for $110. At 80,675 miles (3,375 miles later), the window again is stuck. We were quoted another $400 to repair it. They didn't think it was strange that the window was broken again. We decided to take it somewhere else for repairs. Freeway Ford insisted on charging us $30 to diagnose the problem. I had a similar problem with the transmission. Freeway Ford fixed it, but within a year it had to be repaired again. Not only do I not trust their ability to repair cars, but there is zero customer service. They insist they are always right, even if they can't explain why their repairs never last. I would never take a car there for repairs again. More

Joradn Arnesen did a great job helping us pick out the right car for me and my family. There were a few minor details after the sale that I thought could be improved on but nothing Jordan did. right car for me and my family. There were a few minor details after the sale that I thought could be improved on but nothing Jordan did. More

Jordan Arneson is very knowledgeable of the products he is selling, and I would love to buy another truck from him in the future. He really helped me set up my new Sync system! Thanks Jordan for all of y is selling, and I would love to buy another truck from him in the future. He really helped me set up my new Sync system! Thanks Jordan for all of your help! More

My experience with freeway ford was wonderful. they were quick and highly efficient. i love the fact that i was able to deal with one salesman from begining to end. it helps build trust and confidence int t quick and highly efficient. i love the fact that i was able to deal with one salesman from begining to end. it helps build trust and confidence int the salesman and the business in general. they were very nice and willing to help a young man in desperate need of reliable transportation, and they delivered exactly what i needed. thank you freeway ford for all of your help in getting my new "used" car. More