Freedom Chevrolet San Antonio

Service personnel were professional and informative. Only complaint is not having them come to your vehicle when arriving as other dealerships do. Only complaint is not having them come to your vehicle when arriving as other dealerships do. More

Gabrielle, my service Advisor was customer focused on a timely manner to receive me and respect my time in reference to take care of my vehicle The team worked on record time to provide an excellent prof timely manner to receive me and respect my time in reference to take care of my vehicle The team worked on record time to provide an excellent professional maintenance service More

First, let me say the Uber service they provide is a nice touch. Now for the bad part. Took car in for a 4 wheel alignment at 7:30 on 5/1/24. That's the only thing I can say went good. The transmission w touch. Now for the bad part. Took car in for a 4 wheel alignment at 7:30 on 5/1/24. That's the only thing I can say went good. The transmission was acting funny so I showed them a video of the instrument panel and what the trans. temp was doing, causing the car to shift from O.D to high gear by sending mixed signals to the PCM from trans. temp. sensor. I asked they diagnose and let me know what they find. Zero communication from them until 4:00 pm asking me to approve an $1,100 repair job through a text portal. Ok, not doing that. Got back to dealer and asked why they had the car all day and was barely getting me a diagnostics report 2 hours before they close. No satisfactory explanation for this. Told me they had the part in stock and could do tomorrow (5/2/24) Made arrangements to bring it in the next day and showed up at 7am, literally the 2nd car in. Dropped off vehicle and went to work. Zero communication all day again. Called the dealer around noon and asked for an update. Was told they were working on it and if it wasn't done I would get a loaner car to drive IF another customer brought it back in time. Called back at 3:30 and was told not only was it not done, no one had even started on it! They could not guarantee a loaner either and offered to Uber me home to which I asked if they would Uber me back to work the next day, to which they said no. I was fuming at this point and when I got back to the dealership, all of a sudden they had a car for me and someone was literally pulling my car to the back when I got there. The job was finally done around lunch time on 5/3/24. At the end of the day, I did get a loaner on 5/2, and they did do the work but the lack of communication and constant re-organizing my schedule to go back and forth to the dealer was not worth it. They didn't even offer to discount the work, like not even a little bit. When I went in to pick it up, they wouldn't even talk to me. The person who did take the payment did just that, no explanation of the work, no sorry it took so long, just took the money and said "Thanks". I had to ask for every little piece of information (i.e. diagnostic report, alignment report). Could not get a straight answer on what they actually did to the transmission aside from a line item description on the invoice. I think the people there (up front and in the shop) are good people and mean well, but perhaps they are overworked due to lack of employees, or there is something wrong with their process. I tend towards a process issue as it seems there are plenty of people. People really rely too much on tech these days to communicate when a simple phone call is all it takes. I don't want to believe they just don't care, but I'm not fully convinced. If I hadn't put up such a fuss, would they have had a car waiting for me when I got there? Don't know, but I somehow doubt it. Sad thing is I am in the market to trade this car in for a new one, but won't be going to Freedom Chevrolet to do it. They have literally taken my money, but I'm the one who ran. They need to offer me some type of reimbursement. If they can do that, I would consider doing business there again, but I'm not holding my breath. I would suggest you have your vehicles serviced elsewhere. More

I would give him a five for the actual visit but the problem is it took me 3 weeks to contact someone to find out where the parts were that were ordered problem is it took me 3 weeks to contact someone to find out where the parts were that were ordered More

Great employees very helpful and knowledgeable keep you up to dat on service thanks again up to dat on service thanks again More

Facility did noes not have enough employees, took 3 days to evaluate my vehicle. New method of text communication, POOR! Asked for update twice and did not get a complete answer to questions. Outrageous cha to evaluate my vehicle. New method of text communication, POOR! Asked for update twice and did not get a complete answer to questions. Outrageous charge for labor, extended warranty that was sold by same dealer did not cover full charges. Technician pencil whipped report recommended services, filter replacement and fuel injector cleaning. I already replaced filters and let them know via survey from last visit. Fuel injector should have been done before vehicle was sold again. When I asked why it was needed very rudely told because of your milage. I have only had car for 6 months. I never expected to pay close to $600.00 for a repair so soon. Asked for additional information (hours spent to evaluate). Service rider (Linda) did not know. Could not calculate cost, removing warranty allowance, plus discount. I asked because I needed to get full amount to get money from the bank. I picked up the vehicle the following morning, noticed stains on my car seat. I was late for work, so I took a picture and sent to service rider. I was extremely upset, this was her response "Hello mam I’ll ask tech see if he is aware of this seat being stained before hand!" It was a very busy day at work and had no time to follow up. I texted the next day and to this date no response. I will not be taking back my vehicle for service at this dealership. I do not trust this facility for any my vehicle service. More

The service tech provided Outstanding service. I was treated with respect and the service was completed in a timely manner. I was treated with respect and the service was completed in a timely manner. More

Rogelio was excellent and very knowledgeable in everything service. I didn’t have an appointment and in no time my truck was having its oil changed. As you know anything Diesel is high in price and everything service. I didn’t have an appointment and in no time my truck was having its oil changed. As you know anything Diesel is high in price and he gave me a nice discount in which I appreciate very much. Thanks again Rogelio for your hard work and dedication to your clients More

Took vehicle in for repairs and was quoted a price. All items submitted were not repaired and $400 quote turned into almost $7000. Needless to say we will not go back for purchase or repair. Yes $7000 All items submitted were not repaired and $400 quote turned into almost $7000. Needless to say we will not go back for purchase or repair. Yes $7000 not a typo. More

9am appt and was told they wouldn’t be able to do an oil change until 11am. What’s the point of having an appt? change until 11am. What’s the point of having an appt? More