Freedom Chevrolet San Antonio

Dying service department is Reborn I thought freedom was a 'dieing service' dealership. Had lost all hope in freedom service department. Until my recent service. Taking in my 2016 corve I thought freedom was a 'dieing service' dealership. Had lost all hope in freedom service department. Until my recent service. Taking in my 2016 corvette for some warranty work, when a new service advisor by the name of ?ROMEL ECHAURI? Changed my opinion on this service department. His customer service and building a long lasting customer relations is 'Top Notch'. Freedom Chevrolet should really value his his partnership. In fact I would suggest that freedom reevaluate they're servicing approach and relations/standards to be at par with Mr. ECHAURI. I am now looking to have Freedom as my primary servicing facility for all my automotive needs. Thank you Mr. ECHAURI and freedom thanks you too, for I am forwarding the survey throughout my engineering company and Affiliates. Jovan martinez 2016 stingray Copy More

Worst car buying/service experience This pertains to customer service and sales management. Goes back to 2013, purchased a brand new 2013 Silverado LTZ. the day I drove off the lot, the This pertains to customer service and sales management. Goes back to 2013, purchased a brand new 2013 Silverado LTZ. the day I drove off the lot, the truck would shake real bad. Being service was closed, it took the sales rep 3 weeks to set up an appointment. Sales rep blamed service, service blamed sales. Issue never fixed, was mad because of their delay, they would not take truck back and i was stuck with problem. Truck shook so bad the passenger seat look like it was going to go through windshield. Showed them videos and pictures and then my sensors started messing up for rear parking. According to dealer nothing was wrong with truck. Even with all the proof i had. After a over a year, finally they accepted lemon law. Another dealer confirm the issue and found out this was a dealer trade truck. Which would explain why they couldn’t find truck in their system. But they still short handed me 4k. Now, i got a 2014 Silverado high country. Their top of the line, 55k truck. When the deal finally went down, i was going to get a brand new truck with 8 miles on it. Come to find out, they traded that truck to Devine dealer. So now another day and now got a truck that was driven to and back from Devine. Now truck had even more miles, 100 to be exact and bass on stereo to max. Then, it leaked from roof. They first fixed the satellite, then they messed up headliner, it rattled. Leaked again, Then they replaced seals around moon roof. They. messed up headliner again. Then leaked again, the replaced the moon roof and seals, make them replaced headliner which they had to pop windshield out. They replaced windshield 3 times, they scratched my truck, they broke my light switch, the rear view cover, and headliner is now warped around moon roof and still raddling. Till this day theu cannot fix the raddling and every time it goes to dealer, they brake something else on truck. And guess what happen now, my truck is leaking water again. GM sales, general manager from dealer and service manager still don’t want to accept this is lemon. By lemon law if you cannot fix vehicle they have to buy it back. Two main issues, leak and headliner raddling. Now they want to fix the satellite yet again. Beware, I recommend buying from a dealer that will work with you and accept the lemon law. Both trucks have been at dealer more than what i owned them. I have escalated up the chain and finally working with attorney to file lawsuit against dealer. Do go to this dealer or service dept. If you do, check your vehicles that nothing else is damage and that they fix the problem correct. Could be my bad luck but I have seen in person other customers psssss that they did not address the issue at hand. Hope this helps with your decision from buying from this dealer. More

Unacceptable service department Oil change Service, even with an appointment takes 2- 2 1/2 hours. One change resulted in an oil leak that took three visits to get fixed. The tech ha Oil change Service, even with an appointment takes 2- 2 1/2 hours. One change resulted in an oil leak that took three visits to get fixed. The tech had damaged the filter and they didn't pull it until the third time we took it in. Last visit. Service Manager pulled all techs off for a meeting on customer time. When I talked with him he said his meeting were important and he didn't think waiting over 2 hours was that bad. Never apologized. I asked to speak with General Manager but he never came. Another service writer ended up giving me the service for free and apologizing but that should have come from a manager. I will never go back. Service writers are nice but don't have a great situation to deal with. More

Worst Service Center Ive walked in 4 times and each time they are stuck on their computers and say we'll be right with you. I remind you this is a Service center where pe Ive walked in 4 times and each time they are stuck on their computers and say we'll be right with you. I remind you this is a Service center where people should one first. Then 10 mins later someone comes to get you. Get up out from behind the computer, smile, shake there hand, introduce yourself and remember why you have a job. That computer will not care if you leave it to do this, but the customer will if you don't! More

Great service I've worked with Paul, service adviser on a couple of occasions. Despite not purchasing the vehicle from Freedom, Paul has treated me like his own cus I've worked with Paul, service adviser on a couple of occasions. Despite not purchasing the vehicle from Freedom, Paul has treated me like his own customer. I have been very pleased with the service and have not had issues, unlike at my "home dealership" Ancira. The time to wait has been reasonable for the type of services as well. More

BUYERS BEWARE! Stay AWAY!! BUYERS BEWARE!! I spend THREE Hours on the phone with Greg Hill tonight trying to purchase a used Honda Civic for a commuter car to NYC (I am a medic BUYERS BEWARE!! I spend THREE Hours on the phone with Greg Hill tonight trying to purchase a used Honda Civic for a commuter car to NYC (I am a medically retired fire chief from NYC who now works in Fire Protection in NYC). First this individual said they do not accept credit cards because they had people buy cars with fake cards/drivers licenses (RED FLAG). Second they do not accept bank checks (RED FLAG). They wanted a wire transfer which I agreed to do. They had me send a copy of my license and insurance card. First was to e-mail which I was told that they have a bad e-mail system (RED FLAG) and to text him the photo (RED FLAG). After all this I was told finance people would call me right back (I was wiring full payment??). After an hour I called back and was told he is really busy and they would call me right back again. Nothing. After several attempts to re-contact - nothing. I reached a "Used Car Manager" named "Cody" who looked into it and then called back and said they were no longer going to do the deal. They wasted my time and too personal information. BEWARE!!! I not have to cancel the shipper already lined up to move the vehicle. This is a mom and pop shop obviously - they have never done an out of state sale. More

Not helpful I took my truck in for some warranty work because my ac went out. I dropped it off that morning as soon as they opened. I asked him to change the oil I took my truck in for some warranty work because my ac went out. I dropped it off that morning as soon as they opened. I asked him to change the oil and check the door locks because some of them dont work with the remote. I was told it would be ready by the time i got off at 4pm. I get there around 430 pm and my truck wasn't ready. I had to wait until about 7 pm before it was ready. Oh did i mention he called and told me i needed front brakes and gave me a good quote to replace them including machining the rotors. I get there i asked did he change the oil and check the locks? His response was oh I forgot I'm sorry. I tell him don't worry about it I'll come back another day. I'm standing outside waiting on him to pull my truck up, he gets out and tell me the squeaking will go away in a few days i tell him ok. The next morning I wake up for work and guess what my ac isn't working again. It's a 100 degrees outside and it's hot. I take it back up there he calls and tell me they didn't notice it was a wire that melted. Again when i pick it up I asked did you change the oil and check the door locks and he forgets to take care of that to. My brakes are still squeaking he advised me to give it a few more days. I take it back up there a few month's later because my brakes are still squeaking. I walk in everyone looks at me and put their head down like they were busy. A gentleman after 5 mins passing sir we'll be right with you. A few seconds later a female walks in and eveyone ma'am can we help you. I didn't say anything. I finally get asked can i help you? I tell him my issue and the first thing he ask do i have an appointment. Wow after i just tell you what's going on i need an appointment now. When i come back for my so called appointment and hopefully my issue is fixed. I want be returning here and want recommend that anyone else does. Customer Service here isn't great. I worked customer service for several years and that's what we thrived on taking care of our customers. More

Great Dealership Best experience in car buying we have been involved with. Thanks to Joseph aka the sauce and the rest of the team !! We are very happy with our 2015 e Best experience in car buying we have been involved with. Thanks to Joseph aka the sauce and the rest of the team !! We are very happy with our 2015 equinox.We will definitelyrecommend your dealership to are friends. More

Great Sales and Service from Freedom Chevrolet When I was shopping for a Volt, I knew what color and package I wanted. I searched, and talked to all the local Chevrolet dealerships - one of which i When I was shopping for a Volt, I knew what color and package I wanted. I searched, and talked to all the local Chevrolet dealerships - one of which is within walking distance from my home, and none of them had what I was looking for. Freedom Chevrolet is the only dealership that was able to find the Volt I wanted, and had it shipped from Houston to San Antonio for me. All of the service work has been great (and they fully charge the car, too!), and the service team is very accommodating. I am a very happy Freedom Chevrolet customer! More

air bag recall I bought a Traverse elsewhere and started having air bag issues, the recall work was done by this dealer, it took some investigation to find this out. I bought a Traverse elsewhere and started having air bag issues, the recall work was done by this dealer, it took some investigation to find this out. When my current dealership looked into it, every time the light came back on it was a different type of issue with the repair that was supposed to be done by Freedom. CAUTION It was such a hack job my current dealer could not believe it. Three months later my vehicle is properly fixed. More