Freedom Chevrolet San Antonio

Stuck in San Antonio with a screw in my tire and left lock for wheels at home 3hrs away from home,Chevy dealers made it hard for me to match the lock and could not assure me they had the key for lock bt lock for wheels at home 3hrs away from home,Chevy dealers made it hard for me to match the lock and could not assure me they had the key for lock bt after going to freedom Chevrolet a guy named “Joe Henry” went out of his way to help me to make sure the dealer had the lock before I wasted more time and removed it for me to be sure that their dealer could help me and was able to make my tire repair easy instead of the long process that u have to go tru just to tell u they can’t help you bt “joe” helped me out as soon as I pulled my truck to dealer when I asked if he could help me out with my problem More

Fair service could be better seem staff are over worked rushed told to be kind. rushed told to be kind. More

From first call for service and my problem, the staff AND mechanic were top notch! As an out of town visitor, I needed my vehicle serviced and it done on the day I called! Excellent service and the job was mechanic were top notch! As an out of town visitor, I needed my vehicle serviced and it done on the day I called! Excellent service and the job was completed satisfactorily. Nice job Freedom Chevrolet! More

They were fantastic! Kept me updated on every step, worked quickly and very polite people! Kept me updated on every step, worked quickly and very polite people! More

Went for an oil change and was given an estimate of $70 with my coupon when I picked up car the total was $180. I wasn’t given a receipt and when I called to get one emailed they called back an hour later with my coupon when I picked up car the total was $180. I wasn’t given a receipt and when I called to get one emailed they called back an hour later to verify email and another hour later still no email. I was just wanting an itemized receipt. More

Quicker service wait than advisor had originally told me. Spot on Responsiveness and satisfaction inquiries on advisor behalf. Spot on Responsiveness and satisfaction inquiries on advisor behalf. More

Minimal effort to establish a same-day, on-line, while you wait oil change. I am a repeat Customer and my experience is that the service has been consIstently good. My 2016 Sting Ray has only serviced at you wait oil change. I am a repeat Customer and my experience is that the service has been consIstently good. My 2016 Sting Ray has only serviced at a Chevy Dealer so I am happy to have found the folks at Freedom Chevrolet. More

I had an OEM fog light kit installed on a 2021 Colorado WT. This is not standard equipment for the model and the computer had to be flashed in order for the fog lights to function and all of the buttons an WT. This is not standard equipment for the model and the computer had to be flashed in order for the fog lights to function and all of the buttons and lights on the dash to work properly. I was told it would take an hour to do the job. Four hours later, the work was completed. The problems? 1) The instructions to flash the computer had diagrams that were upside down and backwards compared to the hardware on the truck. It took a long time for the technician to figure out the error. 2) Poor communication on behalf of the service staff as to the status of the update and why it was taking so long. When I went to ask about progress, I was told I would get an update in 10 mins, but an hour later, I had to check in again only to receive the same promise. At the end (3.5 hours later) I went out and spoke directly to the person who was working on the truck to get clear and honest updates as to the problems that were presented by the poor instructions. I was headed home 30 mins later. More

This dealership is great. Service was excellent. Customer service representative was courteous and knowledgeable. I would recommend them to everyone. Service was excellent. Customer service representative was courteous and knowledgeable. I would recommend them to everyone. More

I was happy with the deal, the salesman though kinda had a weird stress break down when I told him I would just like the night to think it over, got real frantic and overwhelmed me not understanding the "re a weird stress break down when I told him I would just like the night to think it over, got real frantic and overwhelmed me not understanding the "reason" I didn't want to buy today, when I told him I just need the evening to think and be sure. I'm still pretty sold on the deal it was a good deal, just extreme pressure from the sales rep. However, I did get to speak to Mike after that and he was much more understanding and not pushy, so I will be going back More