Fred Beans Hyundai of Flemington

So, let me tell you about these guys, the Hyundai dealership service department in Flemington, NJ and my experience with Hyundai USA. I shared an earlier service review on Google which I'll soon be dealership service department in Flemington, NJ and my experience with Hyundai USA. I shared an earlier service review on Google which I'll soon be updating there as well. In short, I'm an 11-year Hyundai owner of 2 vehicles (2014 Santa Fe Sport 2.0T & 2021 Kona). The Santa Fe's driver door latch broke making it impossible to open the door (automatic lock worked but the door latch wouldn't engage). Took it to Fred Beans and they said they'd have to order the part, and the repait would be around $650. Brought it back 3 days later for service and I received a call that they couldn't get the door open to get to the latch. Here's the 1st kicker: They said they would have to damage the door panel to open the door to get to the latch, and that the entire repair would COST ME over $2800!! I explained that if they broke a part attempting to fix anything else on the car, that I wouldn't be charged for it, but they told me this was somehow different. The service tech even said that he had done me a favor by not charging me a diagnostic fee of $199, even though they didn't do a disgnostic because I told them what the problem was. I declined their service, took my car, and contacted Hyundai USA hoping to get a more reasonable resolution. The 2nd kicker: When Fred Beans Service returned my car, they left a part in the center cupholder and broke my automatic door latch! I took it back and was told that the lock broke while they were trying to get the door opened, and that the part was left out because they thought I was going to let them fix the door. Notice, I found these two issues on my own, and they refused to fix the power lock that they broke saying that it would be part of the overall door repair. Kicker 3: I took my car to a body shop and they showed me where the door panel had been damaged by Fred Beans service department when they attempted to get the door opened. I took a picture, and then asked them to fix the door latch. They opened the door and repaired the latch and the lock for $648! Kicker 4: Hyundai USA provided no solution either after two weeks of no contact, when I finally followed up with them! Kicker 5: Fred Beans Hyundai of Flemington is STILL sending me email "reminders" that I didn't have that $2800 service performed and that I need to schedule it. Someone representing as the owner responded to my Google review, acknowledging the problem and suggesting that I contact the service manager again. Why would I do that unless they are going to repair the damage done to my door and reimburse me for the repair?!? More

Sal, was the best service manager I have ever dealt with. He was smart, kind and extremely helpful. He is a valuable asset to Fred Beans Hyundai of Flemington dealership. He is the reason I will return to He was smart, kind and extremely helpful. He is a valuable asset to Fred Beans Hyundai of Flemington dealership. He is the reason I will return to buy my next car. Thank you. More

I can't thank Shawn Feeney and Fred Beans Hyundai of Flemington enough for making our purchase of a Kona the easiest and most stress free car buying experience! Our family was unexpectedly in the market Flemington enough for making our purchase of a Kona the easiest and most stress free car buying experience! Our family was unexpectedly in the market for a car within days of the New Year after a car accident totaled our beloved SUV. While the accident certainly was unlucky, we were so lucky to be connected with Shawn who worked with us to find the Kona at the right price! Shawn was on it from the start and within 24 hours we were driving away with our new Kona! Shawn was incredibly helpful, straight up, and funny (which was so appreciated) and gave our sad story a truly happy ending! Thanks to both Mike in Finance and Shawn for making all the numbers work and getting us into the Kona! I can't recommend Shawn enough! Thanks again! More

My salesperson Shawn Feeney was outstanding with his professionalism and knowledge. Didn't pressure us at all about the sale. Would definitely recommend him and the dealership. professionalism and knowledge. Didn't pressure us at all about the sale. Would definitely recommend him and the dealership. More

The 2024 Tucson is absolutely terrible. Drives terrible and everything started to go wrong with it. The Entertainment screen needed to replaced just after I purchased the vehicle in late Drives terrible and everything started to go wrong with it. The Entertainment screen needed to replaced just after I purchased the vehicle in late March of 2024. Then I had to bring the car back again because on the dash all these warning lights came on. When I brought it back the service rep had no clue what to tell me. Really?? The service techs at Hyundai of Flemington apparently don't know what they are doing, that's for sure. I will not buy another Hyundai ever. More

Thieves, wouldn't return my deposit. Had to dispute it with the bank after they wouldn't return my calls. Had to dispute it with the bank after they wouldn't return my calls. More

The service was great. The staff was friendly and helpful. Buying a new car has never been smoother for me. Highly recommended. The staff was friendly and helpful. Buying a new car has never been smoother for me. Highly recommended. More

Service department created mold in my car while they had it for 40 days to fix a recall issue. My brand new Tucson filled with 3-4 inches of water due to an improper seal, not even 2 months into my leas it for 40 days to fix a recall issue. My brand new Tucson filled with 3-4 inches of water due to an improper seal, not even 2 months into my lease. The dealership fixed the issue but had my car for 40 days. In that time, the wet towel that I was using to soak up the water was taken by the service department and wrapped up into my dogs seat hammock, along with my rubber floor mats. When I opened up the seat hammock a few days after getting the car back, everything inside was covered in mold. The towel was still soaking wet, dog carrier was wet, floor mats as well. On top of that, the dealership never attached my front license plate - which is illegal in NJ! I specifically mentioned it to the head of the service department and he wrote it down on the invoice. After 40 days, no front license plate is attached, not even the mounting bracket. The dealership offered me nothing for my time or for the exposure to the mold, that they literally created. More

My experience with the sales person, finance person and assorted others was terrible, and that's putting it mildly (and politely). The sales person is not knowledgable and very distracted with checking on assorted others was terrible, and that's putting it mildly (and politely). The sales person is not knowledgable and very distracted with checking on kids and talking about things you're probably not interested in. BUYER BEWARE, make sure the sales person proves to you that every feature you want is actually on the car you buy. Sit in the car and go through EVERYTHING. The finance person was indifferent and disagreeable. BUYER BEWARE, before signing anything make sure you're shown what you are being charged for and what's being financed. Insist on it!! I was overcharged $2000 for an upsale item I had told the sales person I did not want but it was included in the price. Makes me wonder if it was an oversight or scam (and after dealing with them, I go with the latter). It took weeks to have the charge removed, BUYER BEWARE, do not let him convince you to "think about it", you can cancel it in two to three months if you don't want it. I cancelled the following day and it was a major headache getting it refunded. DO NOT LEAVE WITH YOUR CAR UNTIL YOU HAVE DOUBLE CHECKED EVERYTHING from features to financing. Once you sign on the dotted line and leave the dealership, the sales person and finance person will ghost you and even people who claim to be managers, up to the manager of the dealership, will be of no help. I wanted a Hyundai and unfortanely Fred Beans is the nearest dealer to me, I will never buy another car from them again. BUYER BEWARE. Note 1: I purposely did not name names, assume everybody there are like the people I encountered. It seems to be the culture there. Don't trust them and double check everything they do and say. And expect to be ghosted once the sale is made. Note 2: I was lowballed on the trade in but I expected to be and did a trade in for convenience. More

We currently purchased a 2024 Santa Cruz from Fred Beans Hyundai in Flemington. This is our 4th Hyundai car. The purchase portion went smoothly. However, when we began dealing with the FI manager Jason M Hyundai in Flemington. This is our 4th Hyundai car. The purchase portion went smoothly. However, when we began dealing with the FI manager Jason Medler, the process went south. The main problem was his deceitfulness in discussing the 3 levels of the Platinum warranty. After a brief discussion, we told him we are only interested with the Basic Platinum warranty in which he informed us it is only an additional $1,500 ($20/month) to the purchase price. During the e-signing of the contract, we’ve asked for the printout of the contract and he said he couldn’t at the moment and that he would email it to us. The day later, we got a copy of the contract via email, and we found out that the warranty price went somehow from $1,500 to $4,000, which includes a $1,000 finance change over the life of the loan. When we called him, he tried to justify the $4,000 by stating “This is because the warranty is 120 months long so it will be $20 times 120 months, that’s how the $4,000 came from”. (Doing quick Math, $20 times 120 months is only $2,400). We finally had enough of his nonsense, we asked to remove the warranty and have the contract re-written and he stated he can’t because the transaction is in a pending status. To add insult to injury, he said he didn’t have to re-write the contract, instead he will just change the number of payments from 72 payments to 65 payments which still doesn’t add up mathematically because the payment amount is based on the total of purchase price of the car. We had to go back again to the dealership in person and make him cancel the original contract and re-write a new one. This is the most exhausting experience dealing with purchasing a car in my life. I’m sharing this so that others can steer clear of Jason Medler. Maricris Izzo 908-255-2156 More