Fred Beans Hyundai of Flemington

Do not use Fred Beans Hyundai of Flemington! As a consumer, I am horrified by this dealership’s egregious policies and lack of concern about my needs. I had contacted a sales rep named Mike i As a consumer, I am horrified by this dealership’s egregious policies and lack of concern about my needs. I had contacted a sales rep named Mike in early February, inquiring about a hybrid (Ioniq or Elantra). But the monthly cost was too high, so I told him I needed to look at a gas-powered Elantra. NO vehicles were in stock, but the rep told me I could leave a deposit on one that would be coming in within a few weeks. On 2/28, Mike called me again and texted several times, likely trying to meet a month’s end sales quota. I asked if the February financing specials would carry over to March. He said he didn’t know, but he could guarantee me the February deal if I left a deposit and submitted a credit application before the end of the day—even though the vehicle would not arrive until mid to late March (I later learned that this promise was untruthful). I felt very pressured, but I needed a vehicle, so I made the deposit at 7PM that night. At NO time, did the rep state that this deposit was nonrefundable. I had inquired at several other Hyundai dealerships, and they all had refundable deposit policies, so I thought that was a standard thing with Hyundai. Little did I know that there was fine print on the single-page pricing agreement I signed, stating that the deposit was nonrefundable—which is ludicrous when the vehicle wasn’t even in stock and would not arrive for weeks! In less than two weeks, my situation drastically changed. I was offered a job in DC, which would require me to commute a great deal from NJ. Because of this change, combined with the insane spike in gas prices, the gas-powered Elantra would no longer work for me, and it was necessary for me to upgrade to a hybrid. I texted Mike, and he said he wouldn’t be able to get a hybrid for 90 days and my deposit was nonrefundable. I felt like he was pressuring me to complete the purchase, which made me extremely uncomfortable. I explained my situation, reaching out to him on 3/17 and 3/21, but he never responded. Since Fred Beans could not meet my consumer needs, I started working with Lester Glenn Hyundai, and they got me the car I needed within two weeks. The sales rep at Lester Glenn called Fred Beans to request that they refund my deposit, but the FB sales rep never called him back. The Lester Glenn sales manager even reached out to a sales manager at Fred Beans (also named Mike), who was adamant in saying the customer’s deposit would not be returned, without even knowing the circumstances. I wanted to complain to a general manager, but the Fred Beans website doesn’t have contact info for ANYONE. So, twice, I called and communicated with the dealership via chat, requesting the GM’s email address. They would not provide me with it but said that the GM or someone else in customer care would contact me that day. It has been nearly a week, and no one from the dealership has contacted me. Their customer support is horrendous. Today, consumers are suffering financially, yet car dealership are gouging prices because of lack of inventory. With such limited supply, it’s likely that the vehicle I initially put a deposit on (but had to cancel) was sold before it even arrived at the dealership. For Fred Beans to NOT refund my deposit (on a car they’ll have no problem selling) is a blatant example of corporate greed, especially in light of the circumstances. Overall, I am disgusted that a company which prides itself on customer service could be so callous. I will never use this dealership, and I will warn as many people I can about my experience. More

Not buyer friendly experience! So glad I did not purchase a car from this dealership a car from this dealership More

Reneged on paying test drive $50.00 I test drove a Hyundai Kona January 12th. I own a Hyundai and wanted something higher with more clearance. I called in May and the person told me t I test drove a Hyundai Kona January 12th. I own a Hyundai and wanted something higher with more clearance. I called in May and the person told me that the payment comes from another company. Seven months later, no payment. And they never took responsibility for their (what amounts to) false advertising. Very disappointed. More

Repair Customer Service A+ I had a fantastic first time visit to Flemington Hyundai. I got a same-day appointment, Christine was very helpful and accommodating when I was worrie I had a fantastic first time visit to Flemington Hyundai. I got a same-day appointment, Christine was very helpful and accommodating when I was worried about finding time for the repair in terms of getting back to work. They offered a shuttle service and the gentleman driver was very nice and helpful. You can't beat door to door service & back! He even moved my children's car seats for me when I needed a rental. Thank you so much. I've found my preferred Hyundai location, even though there are 2 closer to my home. More

Professional and Friendly Staff and service work Our 2014 Tucson was in for a hood replacement and could not have been happier. Car was ready a few days sooner than expected. Frank of the parts depa Our 2014 Tucson was in for a hood replacement and could not have been happier. Car was ready a few days sooner than expected. Frank of the parts department went over and beyond by bringing car to the Prep area for additional cleaning of the grill that contained corrosion stains. Although I wish the car had been washed after service, but was told the paint was too fresh on the hood. Would def reco. More

Not Paying $100.00 Dollar Referral Fee The Dealer had me sign a paper for a $100.00 Dollar Referral form and reneged on paying me after buying TWO NEW 2018 IONIQ CARS. I called and visite The Dealer had me sign a paper for a $100.00 Dollar Referral form and reneged on paying me after buying TWO NEW 2018 IONIQ CARS. I called and visited the company numerous times, and each time I called they assured me the money was on the way. Over a month now since our purchase, and we are still without any resolution. I spoke to the managers the told me they would resolve this by talking to the owner but i'm sure that was a lie as well. The cars are great but the management can't be trusted and this my first Hyundai. I got my fiance to buy one and they me beat out of my hundred dollars. we are first time buyers!!!!!!!!!!!!!!! More

Whole Lot of Talk... Little to no Action! This place is definitely misnamed! Dealing with these guys made me feel like I was on a NYC street corner playing Three Card Monte. Shady, underhan This place is definitely misnamed! Dealing with these guys made me feel like I was on a NYC street corner playing Three Card Monte. Shady, underhanded, disreputable, crooked... just plain ridiculous! I felt like I had to take another shower after leaving their dealership. Had the unpleasant misfortune of dealing with Josh. I think his after work nickname is "Three Fingers" (you know, like of the Gambino Family). Josh lies as much as the day is long, even in Autumn when the clock resets to gain an extra hour. His motto must be, "No lie is too great, and no customer deserves modicum of the truth". The (8) days that I dealt with these crooks were (8) days wasted that I'll never recover, nor recover from. It was just one lie (misrepresentation) after another. Hey Josh, I'm here to buy a car... not testify against Gotti Jr. In the (8) days, the price of the car changed (10) times. Their grand finale (aka coup de grace) is, "Ooooohhhh, to get t-h-a-t price you'll need to finance with us for between 7% - 9% interest rates." What??? You must be kidding! What them is your cash price? His response was that was the same question posed by Jimmy Hoffa. Nuff said! More

Can't get anyone to return my inquiry I've been trying all day to buy a car from Action Hyundai of Flemington, but no one is returning my inquiry. I live far away and need to know if the I've been trying all day to buy a car from Action Hyundai of Flemington, but no one is returning my inquiry. I live far away and need to know if the vehicle was still available. the website only had "stock" photos, so I had plenty to ask about the condition. It's like no one works there, or they're selling so many cars, they don't have time. More

Undisclosed fees in Truecar I found a 2016 Subaru WRX on USAA's car buying service, which is powered by TrueCar. I filled out a form to lock in the internet price (which should I found a 2016 Subaru WRX on USAA's car buying service, which is powered by TrueCar. I filled out a form to lock in the internet price (which should include all dealer documentation, prep, and additional fees) excluding tax. I went to test drive the vehicle and, upon returning from the test drive, the brakes were smoking. This was after the salesman told me that their used vehicles undergo a 150 point inspection prior to being listed for sale. I went inside to talk pricing and showed the salesman the Price Protection Certificate from USAA/TrueCar. The salesman borrowed my phone and took it to show his manager. Approximately 20 minutes later, he returned with my phone and a piece of paper listing additional fees which would be added. In addition to the advertised price of $21,485, they would add a $1,500 fee labeled as Action Auto Group Loyalty Incentive (the primary buyer must have purchased or leased a vehicle from Action Auto Group in the last 3 Years, and must be using that vehicle as a trade-in) as well as a $995 Used Car Prep Fee. These fees were not optional. I told the salesman that I have a Price Protection Certificate which promises the vehicle be sold at the price listed on the certificate ($21,185 including a $300 USAA car buying service discount). The salesman went to talk to his manager and returned to tell me that they would reduce the Loyalty Fee to $750. I again explained that this was a violation of the certificate and asked to speak with the manager. The manager came over and informed me that the dealership would not honor this price and if I didn't like it that I could leave. I told the manager, "I guess we're done here." He responded with "I guess so," and turned to walk away without shaking my hand. I turned to the salesman who shook my hand and thanked me for coming in. I thanked him for his time and left. More

June Lee Excellent customer service. Very knowledgeable staff. My sales person was perfect. He listened to my needs and wasn't pushy. I had a wonderful experie Excellent customer service. Very knowledgeable staff. My sales person was perfect. He listened to my needs and wasn't pushy. I had a wonderful experienced there. More