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Franklin Sussex Auto Mall

Sussex, NJ

3.8
519 Reviews

315 State Route 23

Sussex, NJ

07461

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519 Reviews of Franklin Sussex Auto Mall

December 29, 2018

the #1 sleazy dealership with the cheesy commercials You really have to watch your back here. From the finance dept. constantly pushing one of their silly extended warranties on you. To not getting a cal More

by justmanup
Customer Service
Recommend Dealer
No
Employees Worked With
Lynn Snoffer
Dec 31, 2018 -

Franklin Sussex Auto Mall responded

Dear Justmanup This is Bill Snouffer GM of the dealership, first let me apologize for what ever has caused this review. I would appreciate you reaching out to me via email billsnouffer@gmail.com or phone 9735992167 so I can address your concerns. Lynn Snouffer is currently working out of our Ford store and I am sure would have returned the call or had me do it if she got the message, my apologies for that also. I assure you we are all about repeat and referral business, we do not have the luxury of these large dealerships located or big highways in more populated areas so I once again I assure you we understand the importance of taking care of the customer and do our best to exceed their expectations in their ownership experience. Please give me call or email and give me the opportunity to change your opinion of the dealership. Respectfully, Bill Snouffer / General Manager Office: 973-599-2167 / Email: BillSnouffer@Gmail.Com

December 28, 2018

Car buying made easy! As we all know car buying can be a challenge, especially for someone who hasn't purchased or leased in a considerable time. I ended up with Ryan Unick More

by WilliamP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Unick
December 26, 2018

Awesome Experience! Everyone was so beyond helpful to work with and made buying a new vehicle so easy- thank you a million!!! Highly recommend FSAM to everyone More

by Allysonkdoyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Matonis, Jason O'Hara
December 26, 2018

Best Car Buying Experience This is my 4th vehicle purchased with Jason. Wouldn't go anywhere else. No nonsense sales approach, always friendly and beyond helpful. Thanks Agian More

by Mikem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rodriguez, Jason O'Hara
December 13, 2018

Great So easy to deal with. The whole process was a breeze. Great deal. Fair price. The truck is just what I wanted. Looking forward to dealing with them More

by Parakeet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason O'Hara
December 12, 2018

hank so much Jay for putting me into a beautiful Jeep!! I co uld not have been happier with the whole experience!! I would definitely recommend anyone stop in to see you! More

by kay123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason O'Hara
December 10, 2018

Very Pleased If you’re looking to get a car here I suggest speaking with Sam. He’s a very nice, very cool and knowledgeable guy. I went there wanting a Jeep Chero More

by HazelR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Matonis, Sam Nazzaro
December 09, 2018

Great service Great dealer! Really took the time to work with me and gave me my best options. He really wanted me to get the best possible deal. More

by Jeepowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Unick
December 07, 2018

Salesman Went to parking lot looking for a vehicle, Jason met me outside... I had in mind something I liked.. He showed me a few models.. When I saw the pr More

by omarsanchez2005@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance guy, young guy back office was also great.. there was a guy who wasn’t so friendly And didn’t like my offer . Oh well , Jason O'Hara
December 07, 2018

Satisfaction quaranteed! Lisa was just amazing - she listened to my explanations of what I was looking for and why... in relation to last vehicle and what did not work for me More

by Artemis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea , John Rodriguez, Lisa Drake
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