Franklin Sussex Auto Mall

Satisfaction quaranteed! Lisa was just amazing - she listened to my explanations of what I was looking for and why... in relation to last vehicle and what did not work for me Lisa was just amazing - she listened to my explanations of what I was looking for and why... in relation to last vehicle and what did not work for me. She found 2 Jeeps that worked ,wanted me to test drive both to see the difference and explained all the options in financing to me that were available. Even after I made my decision, Lisa continued to see each step through completion - down to ensuring the running board was on the car per my request....thank you,Lisa- for going above and beyond for me! More

New Jeep, Amazing Experience I’ve been here in the past and had a rough time. I was referred to Jason and I could not be happier. Jason explained the entire process and made me fe I’ve been here in the past and had a rough time. I was referred to Jason and I could not be happier. Jason explained the entire process and made me feel comfortable. He let me know what to expect in finance with Rob and just like he promised there were no surprises. I would never recommend anyone but Jason to help with a new car purchase. Thanks More

Jason is a great sales guy to do business with! Recently purchased on pre-owned Jeep from Jason... Great salesman to work with! Easy, professional and stress free experience. I would highly recomme Recently purchased on pre-owned Jeep from Jason... Great salesman to work with! Easy, professional and stress free experience. I would highly recommend him!! Great looking dealership as well. More

Great experience! By a knowledgeable guy! I've been putting off getting a new car for several months, as I didn't want to deal with the headache of dealing with a "car guy." I finally caved, a I've been putting off getting a new car for several months, as I didn't want to deal with the headache of dealing with a "car guy." I finally caved, and went in Tuesday after my overnight shift, and I'm happy I did! Jason helped me pick out a great Jeep that I love! He was knowledgable, didn't try to push other items, on me, and kept me in the look of what was going on with the bank. I'd recommend him to anyone! Thanks Jason for the new Jeep!! More

Jason made buying a car a great experience! Thank so much Jay for putting me into a beautiful Jeep!! I could not have been happier with the whole experience!! I would definitely recommend anyo Thank so much Jay for putting me into a beautiful Jeep!! I could not have been happier with the whole experience!! I would definitely recommend anyone stop in to see you! More

Two happy Customers I just bought 2 vehicles within two days. a Dodge ram and Grand Cherokee. Both very beautiful and really like them so far. Traded in my Buick and basi I just bought 2 vehicles within two days. a Dodge ram and Grand Cherokee. Both very beautiful and really like them so far. Traded in my Buick and basically paying for two vehicles just about what I was paying for one! very happy with how little games were played during the process. We really loved our salesman Jason Ohara. Very nice guy and extremely professional, straight up and honest. We would DEFINITELY come back in the future because of him and are already recommending friends his way! He's an asset to Franklin Sussex Automall. Thank you Jason! You rock! More

Great experience not a “sales” man This was a wonderful experience! Jason made it so painless and was an HONEST man!! He really helped me to pick the perfect Jeep. My daddy would want m This was a wonderful experience! Jason made it so painless and was an HONEST man!! He really helped me to pick the perfect Jeep. My daddy would want me in this car! Thank you everyone at Franklin Sussex!!!! Much appreciated. More

Super Sales Experience Jason was beyond helpful with the purchase of my Grand Cherokee. The process was easier and quicker than purchasing a phone. Thank you for your expe Jason was beyond helpful with the purchase of my Grand Cherokee. The process was easier and quicker than purchasing a phone. Thank you for your expert advice and professional sales manner. I love my Jeep! More

Celeste is the best!! This was by far the best car buying experience I’ve ever had. Celeste was great and got me an awesome deal! They are honest ! The price they tell you This was by far the best car buying experience I’ve ever had. Celeste was great and got me an awesome deal! They are honest ! The price they tell you is the price you pay when you go into the finance department to sign the papers . No hidden fees and bs! John in finance got me in and out of finance in 15 minutes with their state of art computer system. It was well worth the 90 mile drive. We will be going back soon when wife’s lease is up. More

Need to find a new dealer Both myself and my husband have been leasing from this dealership for years. My lease isn’t up until next year however they’ve been power calling me t Both myself and my husband have been leasing from this dealership for years. My lease isn’t up until next year however they’ve been power calling me to come in for a buy back program. They aren’t exactly around the corner so I make time to go. I tell the salesman what I am ale to do and say if this can’t be done, let’s not waste each other’s time. He shows me a new car so I figured he can at least come close. He said don’t worry about the overage in miles, you don’t pay if you roll into a new lease. So after he comes back with the lowest payment option being $110 more a month than I pay now I thanked him for his time. He also told me my car has been in an accident, which it never has, and that is how they got the buyout number. He told me I put money down on my car and I didn’t. He also pulled up my husbands VIN and started the paperwork with the incorrect vehicle information. Then his manager comes over and tells me that I’m better off doing this now because I’ll be paying $4900 in miles if I wait and if I factor that in I’ll be paying that new minimum payment anyway. I laughed and told him any dealer will eat those miles and his own salesman just said the same thing. He said I’ll be paying that payment whether it’s now or later. I told him I can’t do that payment and in a few months I’ll be in a position to put money down to lower it. He looks at me and says sarcastically, I thought you don’t put money down on leases? At that point I got up, shook his hand and walked out. Throwing customers words around when it benefits them is not the way to earn business, especially from a loyal customer that has many other Jeep dealers a lot closer to home. Very disappointed and will not be returning to this dealer. More