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Franklin Sussex Auto Mall

Sussex, NJ

3.8
519 Reviews

315 State Route 23

Sussex, NJ

07461

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519 Reviews of Franklin Sussex Auto Mall

June 06, 2013

This was hands down the best car buying experience I've ever had! I had gone to four other dealerships before going to Franklin Sussex Auto Mall. Chris was without a doubt the most knowledgable, profe More

by Freckles684
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 14, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much for the purchase and for taking the time to write such a great review! Enjoy the new truck! Claude Jaillet General Manager

June 05, 2013

This our 6th car we have purchased . Our salesman Samuel Nazzaro is excellent to help you with all the information on the car.A real pleasure to deal with. Rob Matonis is one of the reasons why we come back More

by kellly23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Matonis, Sam Nazzaro
Jun 14, 2013 -

Franklin Sussex Auto Mall responded

Wow that's great, 6th one! We really appreciate all the business!! Thank you for the nice words about Sam and Rob and for the great review!

June 05, 2013

Great job Lisa, Jason & Rob getting me into my New Jeep Wrangler. The entire process was simple and they did everything they promised. Thanks Again More

by Charlama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason O'Hara, Rob Matonis, Lisa Cheevers
Jun 14, 2013 -

Franklin Sussex Auto Mall responded

Thank you for your purchase and for writing a nice review! We appreciate it. Enjoy your new Wrangler, it's a really fun vehicle! Claude Jaillet General Manager

June 02, 2013

By purchashing my new 2014 Jeep Grand Cherokee Summit from Franklin Sussex Auto Mall, I saved myself alot of the grief normally associated with purchasing a new vehicle. The sales force at Franklin Susse More

by GMCosentino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 14, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much for the purchase and for taking the time to send a review on Ken and the store. Enjoy your new Summit, it's an outstanding vehicle! Claude Jaillet General Manager

June 01, 2013

I traded my old 2010 Dodge lease for new 2013 Chrysler lease. I talked to Lisa Drake on Tuesday pm - She called me in the morning and I drove my new vehicle home Wednesday pm - it was that simple. Ever More

by rater666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Drake
Jun 01, 2013 -

Franklin Sussex Auto Mall responded

I am very happy to hear you had such a great experience with Lisa! She's a hard worker and cares greatly about her customers. Thank for all the business over the years, and enjoy your new Chrysler! Claude Jaillet General Manager

June 01, 2013

my exsperience with this dealership was fantastic. they answered all my questions and i got exactly what i was looking for. the atmosphere was very friendly. there was no pressure at all. ive recomended bo More

by libbylou81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 01, 2013 -

Franklin Sussex Auto Mall responded

Great to hear! Thank you for the business and referrals! Referrals are our greatest compliment! Thanks again, Claude Jaillet General Manager

May 31, 2013

Very satisfied with my experience at Franklin Sussex Auto Mall. The sales representatives were courteous and knowledgeable. I purchased a new Ram truck and could not find a better price than that at Frank More

by shannon122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason O'Hara, Sam Nazzaro
Jun 01, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much for the business and taking the time to write a nice review! Enjoy your new truck! Claude Jaillet General Manager

May 30, 2013

Both where very helpful in may ways and really took the time to make are that we where taken care of, was extremely happy with what we received and I will be sending friend to the Dealer when they are in-n More

by nmastroeni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamonte Mejia, Romelia Roman
Jun 01, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much! I'm very happy you had a great experience with us, and we love to get referrals! Claude Jaillet General Manager

May 28, 2013

The dealership is really good at making things happen in your favor. Very helpful. We had credit problems a few years ago but they figured out how to make it happen! We have delt with them for years and hav More

by Coconut1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason O'Hara
May 30, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much for for staying with us again, we really appreciate it! Also, thank you for taking the time to post a nice survey. Claude Jaillet General Manager

May 28, 2013

Monte made the car buying experience very pleasurable. We ended up buying 2 vehicles instead of one. The sales team and finance person who dealt with us were very easy to work with. More

by abahar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 30, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much for buying 2 vehicles from us! We wish you all the best with them and thank you for taking the time to post a nice survey too. Claude Jaillet General Manager

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