Back

Franklin Sussex Auto Mall

Sussex, NJ

3.8
519 Reviews

315 State Route 23

Sussex, NJ

07461

Directions

By Type

519 Reviews of Franklin Sussex Auto Mall

May 22, 2013

I have to say that Franklin Sussex has been the best buying experience i've ever had. The sales person Romelia knew every little thing about my Jeep and explained it thoroughly. When it came down to the More

by yankee1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamonte Mejia, Romelia Roman
May 23, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much! We appreciate the business and the nice words about Romelia and Lamonte! We wish you years of enjoyment with your new Jeep! Thank you for taking your time to leave a review! Claude Jaillet General Manager

May 22, 2013

After shopping several dealers online, I found the Sales managers extremely helpful and courteous and willing to work with me.They had no problem giving me all the information requested, UPFRONT and in a cl More

by abedoy0504
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamonte Mejia, Romelia Roman
May 23, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much for taking the time to post your review. I'm happy our managers were able to make it an easy process. Recommendations are our best compliment! Thanks again, Claude Jaillet General Manager

May 21, 2013

My experience over all was excellent. The managers Jeff Benezra and Lamonte Mejia were very professional.Ron Biccum also did a excellent job of getting me into my new jeep.I would highly recommend Frankl More

by cheryl217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamonte Mejia, Ron Biccum
May 23, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much for buying your Jeep from us and taking the time to post your review. We all appreciate it and wish you lots of enjoyment from your new Jeep! Claude Jaillet General Manager

May 20, 2013

The experience of dealing with Franklin Sussex Auto Mall was excellent. Chris Suchy could not have been more accommodating. He listened to what we had to say, made some suggestions and then went to work o More

by Rainmaniam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 21, 2013 -

Franklin Sussex Auto Mall responded

Thank you for sharing your experience with Chris and Franklin Sussex Auto Mall! We really appreciate your business and taking the time to post a review! Claude Jaillet General Manager

April 16, 2013

Time allowed for service 3 hrs. Work completed in 2 1/2 hrs. Very satisfied. Good job to the staff. no problems at all thanks More

by waterworks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
May 14, 2013 -

Franklin Sussex Auto Mall responded

Thank you for taking the time to leave a review! We appreciate it very much! Claude Jaillet GM

April 08, 2013

Once again, I had a great experience. Friendly atmosphere and very efficient service department. I would and do recommend Franklin Sussex County Automall to everyone I know. More

by 9735796439
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
May 20, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much. Referrals are our best compliment! We very much appreciate your business! Claude Jaillet General Manager

March 27, 2013

Always get great service from the service department. Jack, Michael, Debbie, Roger and Jim Testa are very professional and accomodating. The service technicians are very knowledgeable and do a great job More

by lneuman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael in service
May 20, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much for taking the time to submit your review. We very much appreciate your business! Claude Jaillet General Manager

March 18, 2013

The service guys at Franklin Sussex Automall are an awesome bunch of experienced guys who know thier product well. They always take good care of us! More

by Mike DeStories
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James, James Tester
May 20, 2013 -

Franklin Sussex Auto Mall responded

We very much appreciate your business! Thank you for taking the time to do this review! Claude Jaillet General Manager

March 07, 2013

Was in for oil change and to check a front end noise. Service Dept took great care of me. Thanks to Jack and Tom! At first, car noise that I heard was still there. Tom came out with me for a drive and More

by Buruchian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack (Service front desk), Tom (serviceman) and all.
May 20, 2013 -

Franklin Sussex Auto Mall responded

Thank you for coming to us to do your service work. We very much appreciate your business and taking your time to spread the word! Claude Jaillet General Manager

March 02, 2013

Excellent help to solve an electronic issue with onboard computer. Service dept is always friendly and attentive to your needs on any visits I make. More

by dsukrg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
May 20, 2013 -

Franklin Sussex Auto Mall responded

Thank you for taking the time to post this review. We appreciate your business very much! Claude Jaillet General Manager