Franklin Sussex Auto Mall

We have purchased 4 vehicles from this dealership. Each time, our salesperson was Lisa drake. From the time of our first inquiry to the time we drove away, Lisa did everything she could to make it happen. time, our salesperson was Lisa drake. From the time of our first inquiry to the time we drove away, Lisa did everything she could to make it happen. She understood from the beginning that we were turned off by high-pressure salespeople. She accepted that fact and "pointed us" to what we might consider as a possible option. She did everything she could to accommodate our needs and wishes. She helped get the best deal on our trade-ins as well as giving us the best deal on the vehicle we selected.be We recently purchased a used Toyota. We contacted Lisa and requested to see the vehicle. It was exactly what we were looking for. In a few short days, we drove away in our used Toyota. Lisa handled all the odds and ends and quickly and efficiently. I told her that I was not crazy about the length of time it took to sign all the paperwork. She had me fill out some paperwork ahead of time and asked when I would be coming in. When I came in to sign, she took me directly to the finance office. The finance gentleman was ready for me and I was out the door in no time. That's the kind of service I like. Ask for something, and it is done! About a week or so ago, Lisa contacted my wife that the dealership had taken in a used Ford Ranger. She was aware, through my wife, that I had been looking for years, literally, for a good used Ford Ranger. Lisa and my wife had arranged for the Ranger to be at the dealership the next day and my wife was going to "casually" mention that there was a nice used Ranger on the lot. I showed up the next day with my wife in the late afternoon and was told that someone else had already purchased the vehicle. I was kind of upset since I did not even have a chance to see it. Lisa was unaware of the deal and personally apologized for what happened. Apparently, there was some "miscommunication" between the sales staff. Anyway, another Ranger became available a day or so later and Lisa called my wife immediately to see if we were still interested. We went to the dealership the next day, saw the vehicle, and decided to purchase it. Not only did Lisa help us find another Ranger, she fought hard to make things right. As a result, Co-owner Bill Snoffer made sure that the vehicle was not sold before we got there, gave us a great deal, and showed us that the dealership cared about it's loyal customers. I am and will be a loyal customer to this dealership. Thank you Mr. Snoffer. As for you, Lisa, your commitment to us customers and friends go a long way. We will be back (hopefully not too soon) and we will be looking for you when we return. Well done, Lisa, well done!!!! Dan and Nadine Allen More

I had an amazing experience at Franklin Sussex Auto Mall with Lisa Drake! She knew I was nervous and excited and did everything she could to make me feel relaxed and confident. She was friendly, knowledgeab with Lisa Drake! She knew I was nervous and excited and did everything she could to make me feel relaxed and confident. She was friendly, knowledgeable, caring, and just as excited about me buying my first SRT8 as I was. She treats the cars like they are her babies and really wants to see them go to good homes. She never had a doubt that I was leaving with a new car that day. She got me a fair price for an amazing machine. I got a great deal on my trade in as well. I am a Mopar or no car man and when I need my next Mopar or if any friends of mine ask I will tell them to go see Lisa Drake and the folks at Franklin Sussex and you will feel like family. I'd write more but I'm gonna go drive my new HEMI!! More

This is one of the best experiences I have had in purchasing a vehicle. Ken and Claude were extremely knowledgeable and helpfull in my purchase. I am completely satisfied with this dealership and it purchasing a vehicle. Ken and Claude were extremely knowledgeable and helpfull in my purchase. I am completely satisfied with this dealership and it was worth the hour and half drive I made. I highly recommend this dealership and have told many of my friends about my experience. More

Lisa was very nice and extremely helpful in describing all of the features of the 2014 Jeep Cherokee. She was able to get me a test drive in the exact vehicle i was interested in and ended up taking the v all of the features of the 2014 Jeep Cherokee. She was able to get me a test drive in the exact vehicle i was interested in and ended up taking the vehicle home that night. She stayed late to finish the sale and get my new car home with me. More

They are genuinely concerned with your needs and will work with you to get you the trade value you want. They are not condescending or pushy with women. Best car buying experience ever. Look for Billy Du work with you to get you the trade value you want. They are not condescending or pushy with women. Best car buying experience ever. Look for Billy Dugan, Lamonte Mejia and John Rodriguez. The rest of the people are also super professional. More

Franklin Sussex is the best dealership I have ever worked with. There service is great. They discuss you service, answer questions and fix or service your vehicle in a timely manner. The quality of work i with. There service is great. They discuss you service, answer questions and fix or service your vehicle in a timely manner. The quality of work is incredible, they were able to fix my car within a day, set me up with a rental and have me on my way. No waiting no hassel and no worries. If it was possible to give this dealership a six, I would. The sales department and finance staff are just as professional and kind as the service department. I have purchased 4 cars from this dealership. They were able to break a lease early for me and put me into a new lease without breaking the bank. I always get the best prices on my vehicles, need I say more, I bout 4 vehicle from here. I cannot say enough about Franklin Sussex and all the employees that work there. If there was a model dealership that all others could follow, it would be Franklin Sussex. I will continue to purchase my cars from Franklin Sussex for years to come, they make the car buying experience enjoyable. Respectfully, Sgt. Michael Turner III More

This review is comprised of a recent car purchase (2012 Jeep Liberty Lattitude) and service to my 2000 Sebring. For all of these visits, I was greeted upon entry, welcomed, and never once felt the pressur Jeep Liberty Lattitude) and service to my 2000 Sebring. For all of these visits, I was greeted upon entry, welcomed, and never once felt the pressure to purchase, or cave into an up-sell. Garrett and Nina worked great together to get me the car that I could afford (Jeep), and my Sebring has been brought in for service several times, and always comes back on time as promised. I would refer my friends to the dealer for sales and service. More

All we have to say is that we had an amazing experience.. we were truly in a bind and Lisa Jason and the finance department worked their magic and got us a vehicle that was affordable and exactly what we wer we were truly in a bind and Lisa Jason and the finance department worked their magic and got us a vehicle that was affordable and exactly what we were looking for. this is the 4th car bought from franklin Sussex auto mall and this experience was just amazing. they took there time and wouldn't let us leave until we were 100 percent satisfied with the purchase.. a huge thank you to Jason Lisa and the finance department for making this possible!!!!!!!! More

To everyone that's dealt with this company in the past and had problems I highly recommend you give them another chance. We've bought 2 cars from this dealer, both a breeze to purchase and their serv past and had problems I highly recommend you give them another chance. We've bought 2 cars from this dealer, both a breeze to purchase and their service department follows right along with it. Very throrough, patient and communicative. They make the uneasy experience of not knowing what could be wrong with your car turn into a confident one that you know they have your best interest in mind and want to not only fix your car but take care of you. I definitely recommend this dealer and am sure to share our great experience whenever I'm given the opportunity. Thank you Franklin Sussex for taking care of us for 6+ years and many more to come! More

Lisa Drake is by far one of the most professional and personable sales woman I have ever dealt with. Over the last few years I have purchased several vehicles and have always gone to her direct. I will personable sales woman I have ever dealt with. Over the last few years I have purchased several vehicles and have always gone to her direct. I will not go to any other dealership as long as Lisa is there to help me. Wonderful experience and great place. I often stop in just to say hi to Lisa and the team at Franklin Sussex Auto Mall. They always remember me and ask about my children and my wife. I know it is good business to do these things but I honestly believe they really are interested and enjoy the interaction. This particular purchase was as direct as possible, On Saturday Morning I called Lisa Drake on my way to their service department for an oil change. I spoke with Lisa and explained what I wanted, how much I could spend for a finance, how much I could put down & to call me back if she could work out a deal. Trust me these were not easy terms. Within 30 minutes I received a call with several options. We worked out a few details regarding my wants and needs. A couple hours later I was surprising my wife with my new Dodge Ram 1500 Crew cab. My wife expected me to come home with my old car and new oil, instead I came home with new oil in a new truck. I really did not think Lisa could pull this off, who knew I would be coming home in a new truck. Its Monday now and my wife is speaking to me again, we both love the truck. The Parts and service team has been very helpful with my past vehicles and I expect the same service in the future. I do not typically deal with dealership service but this place has earned my business and my trust. In addition the dealership always has events that they offer food and beverage, I have not only heard but have witnessed them providing food to customers and anybody that stops in, regardless if they are purchasing a vehicle or just stopping in to feed their bellies. I think it is amazing that in a money driven business like selling cars they provide food for people who are going through tough times. Thanks again Lisa and Franklin Sussex Auto Mall!! It's nice to be part of the Franklin Sussex Auto mall family. More