Franklin Sussex Auto Mall

Britt Harm at the customer information desk was friendly and helpful. She introduced me to Dylan Moran in sales and he walked me though trading in my 08 Jeep Wrangler for a 2014. I am so happy with it and t and helpful. She introduced me to Dylan Moran in sales and he walked me though trading in my 08 Jeep Wrangler for a 2014. I am so happy with it and thankful for his efforts in getting me a great deal. More

this car purchase was my 11th car i have purchased from franklin sussex auto maqll over the last 20 years. this is also my 9th dodge caravan. great vehicle. even gteater dealership. if all dealers were lik franklin sussex auto maqll over the last 20 years. this is also my 9th dodge caravan. great vehicle. even gteater dealership. if all dealers were like this with great professional staff members chrysler would out sell GM. a special thanks to ken vansweden my sales person and to claude jaillet the general manager for all their help with this purchase. also i must point out that the ower of franklin sussex (Eric) and his ceo Bill Snoffer are true profressionals and great spokes persons for the chrysler, dodge, jeep products. all dealerships should be like this one. More

We have purchased 4 vehicles from this dealership. Each time, our salesperson was Lisa drake. From the time of our first inquiry to the time we drove away, Lisa did everything she could to make it happen. time, our salesperson was Lisa drake. From the time of our first inquiry to the time we drove away, Lisa did everything she could to make it happen. She understood from the beginning that we were turned off by high-pressure salespeople. She accepted that fact and "pointed us" to what we might consider as a possible option. She did everything she could to accommodate our needs and wishes. She helped get the best deal on our trade-ins as well as giving us the best deal on the vehicle we selected.be We recently purchased a used Toyota. We contacted Lisa and requested to see the vehicle. It was exactly what we were looking for. In a few short days, we drove away in our used Toyota. Lisa handled all the odds and ends and quickly and efficiently. I told her that I was not crazy about the length of time it took to sign all the paperwork. She had me fill out some paperwork ahead of time and asked when I would be coming in. When I came in to sign, she took me directly to the finance office. The finance gentleman was ready for me and I was out the door in no time. That's the kind of service I like. Ask for something, and it is done! About a week or so ago, Lisa contacted my wife that the dealership had taken in a used Ford Ranger. She was aware, through my wife, that I had been looking for years, literally, for a good used Ford Ranger. Lisa and my wife had arranged for the Ranger to be at the dealership the next day and my wife was going to "casually" mention that there was a nice used Ranger on the lot. I showed up the next day with my wife in the late afternoon and was told that someone else had already purchased the vehicle. I was kind of upset since I did not even have a chance to see it. Lisa was unaware of the deal and personally apologized for what happened. Apparently, there was some "miscommunication" between the sales staff. Anyway, another Ranger became available a day or so later and Lisa called my wife immediately to see if we were still interested. We went to the dealership the next day, saw the vehicle, and decided to purchase it. Not only did Lisa help us find another Ranger, she fought hard to make things right. As a result, Co-owner Bill Snoffer made sure that the vehicle was not sold before we got there, gave us a great deal, and showed us that the dealership cared about it's loyal customers. I am and will be a loyal customer to this dealership. Thank you Mr. Snoffer. As for you, Lisa, your commitment to us customers and friends go a long way. We will be back (hopefully not too soon) and we will be looking for you when we return. Well done, Lisa, well done!!!! Dan and Nadine Allen More

I had an amazing experience at Franklin Sussex Auto Mall with Lisa Drake! She knew I was nervous and excited and did everything she could to make me feel relaxed and confident. She was friendly, knowledgeab with Lisa Drake! She knew I was nervous and excited and did everything she could to make me feel relaxed and confident. She was friendly, knowledgeable, caring, and just as excited about me buying my first SRT8 as I was. She treats the cars like they are her babies and really wants to see them go to good homes. She never had a doubt that I was leaving with a new car that day. She got me a fair price for an amazing machine. I got a great deal on my trade in as well. I am a Mopar or no car man and when I need my next Mopar or if any friends of mine ask I will tell them to go see Lisa Drake and the folks at Franklin Sussex and you will feel like family. I'd write more but I'm gonna go drive my new HEMI!! More

Lisa was very nice and extremely helpful in describing all of the features of the 2014 Jeep Cherokee. She was able to get me a test drive in the exact vehicle i was interested in and ended up taking the v all of the features of the 2014 Jeep Cherokee. She was able to get me a test drive in the exact vehicle i was interested in and ended up taking the vehicle home that night. She stayed late to finish the sale and get my new car home with me. More