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Franklin Sussex Auto Mall

Sussex, NJ

3.8
519 Reviews

315 State Route 23

Sussex, NJ

07461

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519 Reviews of Franklin Sussex Auto Mall

November 02, 2013

If you choose to buy here, see Claude, the General Manager. He truly cares about customer service and doing the right thing for the consumer. More

by CBonfiglio
Customer Service
Recommend Dealer
Yes
Employees Worked With
Claude
Nov 19, 2013 -

Franklin Sussex Auto Mall responded

Thank you! I really appreciate your business and the review!! Claude Jaillet General Manager

November 01, 2013

Worked with the manager of Franklin Sussex auto mall on buying a new Jeep Grand Cherokee Claude Jaillet, Claude personally worked with me on pricing, finding a Jeep we liked and with a lease that we could More

by d8ripper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2014 -

Franklin Sussex Auto Mall responded

Hey Ken, Thank you for coming out of your way to come here and for such a great review! You're the best! Thanks Again, Claude Jaillet General Manager

November 01, 2013

I brought my Jeep Liberty in for an oil change and tire rotation. Michael Nogrady was my service advisor. He took me out and did a safety check, he showed me the tire tread remaining on my tires etc. My se More

by theobarb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2014 -

Franklin Sussex Auto Mall responded

Thank you very much for bring your business to us! Thank you also for taking the time to post a nice review! Claude Jaillet General Manager

October 29, 2013

Wonderful service, all of the staff was infomative, listened to my issues that my jeep was having. It was a great experience going to franklin sussex auto mall, all around. More

by Ldblide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Tester , Pam Resseler
October 28, 2013

Everyone was great, they understood my situation and worked with me so I could drive home with a new Jeep that day! Excellent team and service! I had some factory issues with my car as i was driving off More

by Ldblide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamonte M. And Lisa, Lamonte Mejia, Mike Bostelman, Lisa Cheevers
October 27, 2013

Doud was very enthusiastic about his job and was very helpful. I have purcahsed alot of vehicles for me persoanlly and for my business and this exepreicnce was a very positive one, Doug shoud commended f More

by MFurrey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Agne
October 24, 2013

Michael Nogrady was very helpful however my Sirius Radio still drops out as bad as it ever did. I have never had a problem with Sirius on any other Jeep I hae owned. This is still a problem that we need More

by jackj44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 20, 2013

All the people in the service area are always pleasant, helpful and service my vehicle is always has been done in a timely fashion. I also purchased my car at this dealership. More

by joanes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
all employees at the service center always very helpful and pleasant, and go out of their way for you.
October 16, 2013

I had the pleasure to have Billy Dugan as my sales rep. I was very impressed with how knowledgable, informative, & patient he was. He made the purchase if my jeep smooth & exciting! He was the reason I drove More

by supernom3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Dugan
October 15, 2013

Great customer service, very friendly and hospitable. I was taking care off promptly so my wait time was very minimal. He was very professional and knowledgable and answered all my questions. More

by cgtejada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fischer
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