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Franklin Sussex Auto Mall
Sussex, NJ
519 Reviews
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519 Reviews of Franklin Sussex Auto Mall
March 26, 2014
By far the best buying experience I've had…ever! From my initial discussion with Brian I was impressed with the level of professionalism. I was not pressed to buy but treated with respect. When I From my initial discussion with Brian I was impressed with the level of professionalism. I was not pressed to buy but treated with respect. When I went in, I asked to speak with Claude the GM and rather than keep me waiting he dropped whatever he was doing and met with me immediately. I had a price in hand and they beat it! No negotiation, no tricks, no BS! Just a great price. Brian and Claude impressed me so much I intend to purchase from this dealership whenever I'm in the market. More
by Becker2014
Employees Worked With
Brian Yee
March 20, 2014
My wife and I have been to several dealerships in our My wife and I have been to several dealerships in our lifetime and this is the best experience we have ever had purchasing a car. Our sales rep was My wife and I have been to several dealerships in our lifetime and this is the best experience we have ever had purchasing a car. Our sales rep was very knowledgeable friendly and courteous.From the time we walked in to the key chain goodbye we were treated as we were number one. From now on we will be going there for our auto needs, I will also be recommending this dealer ship and sales rep to my family and friends. thank you for a great experience. Bob and Darlene More
by thrower26
Employees Worked With
Rob Matonis, Billy Dugan
March 17, 2014
Lisa Cheevers was great to work with. Friendly, helpful. After weeks of searching for the Jeep I wanted, dissolution was setting in. We decided to take a long drive out to Franklin. Lisa was wonderful! After weeks of searching for the Jeep I wanted, dissolution was setting in. We decided to take a long drive out to Franklin. Lisa was wonderful! Answered all our questions after I test drove different Jeeps. Offered options and really worked with us. We were very happy and I got my Jeep!!!! Flora More
by Zentient1
Employees Worked With
Lisa Cheevers
March 17, 2014
Working with Lisa was a great overall experience. Professional, very informative and a great personality as well. I would recommend her to friends and family. Very, very satisfied!!!! Professional, very informative and a great personality as well. I would recommend her to friends and family. Very, very satisfied!!!! More
by carglo
Employees Worked With
Lisa Cheevers
February 28, 2014
I have a 2011 Dodge Journey, Sound stopped coming out of the radio. i did some research and found this to be an issue with dodge and there was a TSB (technical service bulletin) issued to re-flash the ampli the radio. i did some research and found this to be an issue with dodge and there was a TSB (technical service bulletin) issued to re-flash the amplifier because the amplifier stops communicating with the bus (software freezing up). I spoke to service and asked if there was a charge since there was a TSB and my vehicle was out of the 36,000 warranty. I was advised there was no charge. When the car was brought in, Service claimed there was no TSB. I emphasized there was. Later they said they found the TSB but it didn't apply to my car and that re-flashing would not correct my problem. My problem was there was no power coming from the amplifier. They advised me it would be $180 to find out what was wrong with it (about 2 hours work). I asked if it cant be fixed then what. Service advised a new radio/amplifier would be in excess of $500. I left and took my vehicle to a professional audio dealer. In less than 30 minutes the radio was working perfectly. They advised me the Amplifier froze up and had to be re-booted. Total cost was $30. I later looked up the TSB to see compatibility to my vehicle. My vehicle matches what the requirements were from the TSB. Everything Service told me were lies. They should be ashamed of themselves for the rip off attempt on me. I wasn't going to leave a review for the world to see but when I replied to their questionnaire about my resent service and I got back nothing, Not even an "I'm sorry" I feel I should warn others to be careful when dealing with them. Do your homework before walking in there. As for me and my entire family, They lost a lot of business. We will never step foot in there again!!! More
by battfour
Employees Worked With
James Tester
February 22, 2014
Extremely unhappy with my visit to this place. Salesmen was rude and unprofessional and they are way overpriced! Would never go back! Was Very disappointed was rude and unprofessional and they are way overpriced! Would never go back! Was Very disappointed More
by Minutolom
Employees Worked With
Billy Dugan
February 16, 2014
I only visited the dealership once I will be going back to hopefully to purchase an SUV so far everyone has been great. I will further comment when we close the deal. Well we purchased another Jeep. Everyo to hopefully to purchase an SUV so far everyone has been great. I will further comment when we close the deal. Well we purchased another Jeep. Everyone was great and a Special Thanks to Lisa Drake. If you are looking for a car she is the best person in my opinion to talk to she is a sales person who really listens to you as a friend not just a customer. More
by ljc2850
Employees Worked With
Lisa Drake
February 13, 2014
We came in for an end of lease meeting. Lisa Drake thoroughly explained our options all the while listening carefully to our needs in our next car. Her professionalism, dedication, and willingness to thoroughly explained our options all the while listening carefully to our needs in our next car. Her professionalism, dedication, and willingness to go above and beyond are traits not usually associated with car sales professionals, but she most definitely exemplifies them. We are confident that if we have questions about our vehicles, both purchased with her as our salesperson, they will be expertly answered and in a timely manner. More
by greatcars113
Employees Worked With
Rob Matonis, Lisa Drake
February 07, 2014
This was the second vehicle we bought from Lisa. She is a great sales person and worked hard for us. Everyone we deal with is very helpful. I would recommend this dealership. It was a pleasurable experi a great sales person and worked hard for us. Everyone we deal with is very helpful. I would recommend this dealership. It was a pleasurable experience. More
by dosterhoudt
Employees Worked With
Lisa Drake
February 04, 2014
This had to be the best experience I have ever had buying a car. It was well worth the hour drive. Jason was great looking over and working out a deal with me over the phone before I even got to the dealersh a car. It was well worth the hour drive. Jason was great looking over and working out a deal with me over the phone before I even got to the dealership. Once I was there he introduced me to Lisa to finalize the transaction. She was GREAT! She went over all the details of the car I was interested in, took me on a test drive and completed the transaction in less then 2 hours. To me that was priceless. With two kids at home I needed to be in and out as quickly as possible. All done with a contstant smile. Will definitely be going back to them when my lease is up! More
by mdoty1981
Employees Worked With
Jason O'Hara, Lisa Cheevers
