Franklin Sussex Auto Mall

Everyone is extremely friendly I was looking for a new Dodge Durango R/T, Franklin Sussex Auto Mall had the exact one I wanted in stock. So I went onto Truecar.com to get a price q I was looking for a new Dodge Durango R/T, Franklin Sussex Auto Mall had the exact one I wanted in stock. So I went onto Truecar.com to get a price quote and minutes later was contacted by Melissa McCabe. We set up a time to test drive the car and when I arrived I met with Melissa. She took me over to get signed in and told me a sales person would be over in a few minutes. Lisa Drake met me a few minutes later, introduced herself and asked if I would like a cup of coffee. She went and got a dealer plate so we could take a test drive and answered all of my questions in a courteous and professional manner. After the test drive Lisa worked to get me a good price for both the new car and my trade-in. John (sorry John I didn't catch your last name in all the excitement) got me a decent interest rate considering the fact that I have poor credit due to some outstanding medical bills and also negotiated a good price on the Chrysler Maximum Care Lifetime Warranty I wanted. They washed and detailed my new Durango and also filled the tank with gas, which was very nice considering the fact that it has a tank that holds almost 25 gallons of gas! I should also note that this dealership is not local for me, it's about 45 minutes from my home, but the trip was well worth it. Thanks to everyone at Franklin Sussex Auto Mall, it's great to be a part of the family! More

Great job! Franklin Sussex Auto Mall and the sales team of Jason Concoy and Jason O'Hara was the most pleasant experience I have had to date with purchasing a ne Franklin Sussex Auto Mall and the sales team of Jason Concoy and Jason O'Hara was the most pleasant experience I have had to date with purchasing a new car. I am a customer for life. Both Jason's were honest and very professional. It is hard to find an honest sales person these days and I can not say enough about them both. Thank you both again for making my new car experience pleasant. More

Smooth transition from old to new vehicle I was very pleased with my experience at Franklin Sussex Auto Mall. Jason O'Hara gave me a fair price on my 2008 Jeep Patriot and set me up with I was very pleased with my experience at Franklin Sussex Auto Mall. Jason O'Hara gave me a fair price on my 2008 Jeep Patriot and set me up with my salesman, Jason Concoy. Jason located a 2014 Jeep Patriot for me to test drive and it was the car for me. Jason O'Hara and Jason Concoy both walked me through the process of purchasing my car. I did not feel rushed or pressured at any time. They were able to answer my many questions and send me on my way with my new car in a few hours. Mike Bostelman was very thorough in the final stage of my purchase, (the signing and reviewing of all those papers). Not my favorite part of the process but Mike did a great job getting me through it. The employees at Franklin Sussex Auto Mall have always been the best. You might say I am EXTREMELY pleased.....this was the 6th Jeep I purchased at Franklin Sussex. Emloyees have changed over the years but they are always replaced with another great crew. Thank you, Jason O'Hara, Jason Concoy, and Mike Bostelman. More

Third Pruchase here!! I just made my third purchase from Lisa Drake and Franklin Sussex Auto Mall. I keep returning to them (and this dealer is 76 miles from my home) becau I just made my third purchase from Lisa Drake and Franklin Sussex Auto Mall. I keep returning to them (and this dealer is 76 miles from my home) because the dealership is low pressure and they actually listen to you needs and find something that works with what you request. There are no gimmick's or high pressure sales tatics here. Just honest friendly people who know how to treat a customer and get the job done. I have pruchased many cars over the years and this has been the best dealership I've been to. Lisa Drake is perhaps the most knowledgeable and kind sales person I've ever met, and she makes things happen. She is always attenative and listens to her customers needs and goes well beyond the call of duty to make sure the sale is done right. More

The best experience!! Lisa Is the best salesperson ever. Very knowledgeable about her vehicles and did not pressure us at all. She found what we were looking for and I am d Lisa Is the best salesperson ever. Very knowledgeable about her vehicles and did not pressure us at all. She found what we were looking for and I am driving the car of my dreams! Jason and Lisa both have great customer service skills. Really great people. If they were "health care" professionals...I would steal them and make them come work for me. It is very rare to find energetic, smart, and kind people to work for a business. Franklin Sussex really did a great job training them to be the top in their business. Hats off to all of you! You were a pleasure to work with!! More

Excellent salesperson & dealership We have been to other dealerships and Franklin Sussex Automall is by far - much better. The Salesperson, Lisa Cheevers, was excellent - knowledgeable We have been to other dealerships and Franklin Sussex Automall is by far - much better. The Salesperson, Lisa Cheevers, was excellent - knowledgeable, patient, funny and made a great effort to put us at ease and work within our budget. She was the reason we decided to buy on the day we did. More

Lisa drake was great Lisa was fantastic. Got me a deal within hours. Could not have asked for more from her. She was not only helpful but returned calls right away Lisa was fantastic. Got me a deal within hours. Could not have asked for more from her. She was not only helpful but returned calls right away and kept me posted with the cars More

Great Experience I found the vehicle online and never stepped into the dealership until a week later. They were very friendly and helped me out with what ever I neede I found the vehicle online and never stepped into the dealership until a week later. They were very friendly and helped me out with what ever I needed. The vehicle price was fair and they gave me more than I expected for my trade in. More

After pricing out a 2014 Jeep Cherokee Limited on www.jeep.com an exact match came up at Franklin Sussex Jeep. I have been a long time customer of another area Jeep dealer and always leery about walk www.jeep.com an exact match came up at Franklin Sussex Jeep. I have been a long time customer of another area Jeep dealer and always leery about walking into another dealership as I have no patience / refuse to deal with some of the dog & pony shows some dealers / salesman hit you with when you walk in the door...I usually head straight to the exit! Upon our arrival we were greeted by Robert Hladik who offered to help us; I showed him the printout of the window sticker from jeep.com of the Cherokee we were interested in. It was located at another lot and someone offered to go get it right away...within minutes the Cherokee was ready for us to test drive. Told them we were part of the Chrysler Affiliate Rewards program, which they said they would honor on the Cherokee. I asked them to appraise our car and have numbers for us when we got back. I was pleasantly surprised to come back and have Rich Pasiut and Robert armed with printouts of an appraisal on our trade-in along with 3 scenarios should we choose to finance the car. I wanted to go home to think about it and also do some further research on our trade...there was absolutely no pressure from Rich or Robert to make the deal on the spot. After a few phone calls with Robert during the week, we were now just $175 apart on our trade...we went back up, agreed to split the difference and bought the Cherokee we wanted. Within 30 minutes we had the deal and all of the finance paperwork wrapped up. We picked up the Jeep a few days later; only minor complaint is we said we would pick it up between 2pm -2:30pm...it was still being prepped and was not brought out until around 3:15pm. Certainly not the end of the world, but when you have a small child it can seem like an eternity. They spent a good chunk of time going over the Cherokee's features and setting up my wife's phone. Overall this was without a doubt one of the best / hassle-free car buying experiences I have ever had! I highly recommend FSJ! More

Lisa is the best!!!!!!! I bought a new jeep wrangler Lisa is the best!!!!!!! I bought a new jeep wrangler from her and I could say enough of nice things about her Super friendly great personality and Lisa is the best!!!!!!! I bought a new jeep wrangler from her and I could say enough of nice things about her Super friendly great personality and a great price won't go anywhere else More