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Franklin Sussex Auto Mall
Sussex, NJ
519 Reviews
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519 Reviews of Franklin Sussex Auto Mall
December 28, 2014
Considerate salesperson We worked with Lisa Drake as our salesperson and she is outstanding. I have a medical condition and she worked hard to find a vehicle which I can dri We worked with Lisa Drake as our salesperson and she is outstanding. I have a medical condition and she worked hard to find a vehicle which I can drive and priced in our budget. This is the third car we purchased from this dealership and we always leave happy because they keep their word and answer/explain any questions or concerns we have. They make us feel like family and we hope they have a wonderful new year. More
by Tkevans
Employees Worked With
Lisa Drake
November 08, 2014
Great customer service! Claude Jaillet is the most professional manager at a dealer that I have ever worked with. Not only did he take care of all of my questions and concern Claude Jaillet is the most professional manager at a dealer that I have ever worked with. Not only did he take care of all of my questions and concerns, but took the time to actually listen to everything I had to say. Fantastic customer service! More
by Heamor01
October 12, 2014
Fantastic dealership and team The team at Franklin Sussex Auto Mall are absolutely fantastic! Claude Jaillet, Doug Agne, and Jim Fischer were extremely helpful, friendly and patie The team at Franklin Sussex Auto Mall are absolutely fantastic! Claude Jaillet, Doug Agne, and Jim Fischer were extremely helpful, friendly and patient when I came in to purchase a new vehicle. They were knowledgeable on the vehicles I was interested in and allowed me to test drive and take my time deciding on which would be the best fit for me. They were definitely fair in price and I could not be happier with my new Jeep! I would certainly recommend to all my friends and family to purchase their next vehicle at Franklin Sussex Auto Mall. Thank you so much! Lauren O'Hern More
by Laur Laur
Employees Worked With
Doug Agne, Jim Fischer
October 11, 2014
The best dealership and people I have ever dealt with! Everyone there is very nice, friendly and very helpful. I couldn't have asked for a better experience buying my vehicle and they were fast with the wh Everyone there is very nice, friendly and very helpful. I couldn't have asked for a better experience buying my vehicle and they were fast with the whole process. They all were professional and went step by step with me through everything. Many many thanks to Claude Jaillet and Doug Agne for everything you did!!! Lynn Parkar More
by Lynky
Employees Worked With
John Rodriguez, Doug Agne
October 10, 2014
The best of any dealership I have dealt with The professionalism , time taken, pleasantness, everything explained to you and never in hurry given by manager Claude Jaillet and salesman Doug Agne The professionalism , time taken, pleasantness, everything explained to you and never in hurry given by manager Claude Jaillet and salesman Doug Agne is the best I have every dealt with in the 40 years of buying vehicles from dealerships around New Jersey. Ken O'Hern More
by d8ripper
Employees Worked With
Doug Agne
September 29, 2014
2014 ram 2500 My brother and I went in looking for a new truck we hooked up with billy and what an experience we had he's very knowledgable with the product the ne My brother and I went in looking for a new truck we hooked up with billy and what an experience we had he's very knowledgable with the product the negotiation went very smooth and we weren't jerked around and had a great time Can't wait to work with him again More
by Schrammy46
Employees Worked With
Billy Dugan
September 22, 2014
Update to Ms Jeep who purchase in August An update. Just three weeks has passed after trading in my 2011 Jeep Wrangler and buying a Jeep a Grand Cherokee Limited. Low and behold a postcard fr An update. Just three weeks has passed after trading in my 2011 Jeep Wrangler and buying a Jeep a Grand Cherokee Limited. Low and behold a postcard from Franklin Sussex arrives in the mail with an offer to give me up to 120 percent of the blue book value ethic the state, is currently over 20K. I feel let down, poorly advised and taken advantage of. They gave me 18K for the trade of which was in great condition and low mileage with out a scratch. So , I placed a call to Claude the manager and he said basically too late now you signed a contract. He turned down any type of good will negotiations. I do love the friendliness if the dealership , but found out the hard way , to do my due diligence beforehand. So, buyer beware, don 'to trust a friendly face. More
by JeepMs
September 01, 2014
Sales and finances AWESOME CUSTOMER SERVICE,FRIENDLY,VERY. HELPFUL!!! AWESOME FINANCIAL JOHN RODRIGUEZ IN SALES::: JASON CONCOY!!!!! JASON IS VERY HELPFUL A AWESOME CUSTOMER SERVICE,FRIENDLY,VERY. HELPFUL!!! AWESOME FINANCIAL JOHN RODRIGUEZ IN SALES::: JASON CONCOY!!!!! JASON IS VERY HELPFUL AND UNDERSTANDING WHAT A CUSTOMER NEEDS... HIS SERVICE WAS OUTSTANDING,JASON WENT UP AND BEYOND TO HELP US WITH OUR NEED!!! JASON NEVER GAVE UP, HE CONTINUED HIS TIME AND SERVICE!!! THIS IS GREAT AND BEYOND OF CUSTOMER SERVICE!!! THANK YOU JASON FOR EVERYTHING!!!!! YOU ROCK!!!!! PS CONTINUE THE AWESOME CUSTOMER SERVICE!!!! IN FINANCE JOHN RODRIGUEZ WOW!!! JOHN WAS AWESOME,FUNNY, VERY GOOD PERSONALITY!!!! JOHN EXPLAINED EVERYTHING AND MADE IT EASY!!!! AWESOME SERVICE!!! I WANTED TO SAY THIS EXPERIENCE IN FRANKLIN SUSSEX AUTO WAS AMAZING AND AWESOME!!!! I WORK TWO WONDERFUL PEOPLE WITH GOOD CUSTOMER SERVICE AND FRIENDLY! THANKS GUYS CONTINUE THE GOOD AND AWESOME WORK!!!! THANK YOU!!! SINCERELY DAISY VELEZ More
by daisy38
Employees Worked With
JASON CONCOY, John Rodriguez
August 06, 2014
Excellent Experience My husband and I recently purchased a Jeep Patriot from your dealership. We had yhe pleasure of working with Jay Concoy. At the time you did not hav My husband and I recently purchased a Jeep Patriot from your dealership. We had yhe pleasure of working with Jay Concoy. At the time you did not haveone we were looking for. Jay searched and within a short time he found the exact Jeep we were looking for. Jay was very professional and a pleasure to work with. We worked with John Rodriguez for financing and in a short time we wer4e approved for a loan. He was very efficient. Buying a house should be so easy. Jason O'Hara, manager, coordinated everything in a ver pleasurable manner and in a short time we were driving our Patriot home. Yhank you, Cust9omers for Life, Janis and Steve Osterhoudt More
by osterhoudt
Employees Worked With
Jayson Concoy
August 04, 2014
Great Customer Satisfaction I would like to express my gratitude to you Claude. After our conversation you have reassured me this is the way to go. Thank You Sussex County Auto M I would like to express my gratitude to you Claude. After our conversation you have reassured me this is the way to go. Thank You Sussex County Auto Mall More
by Len61
Employees Worked With
Could not even tell you their names...
