Franklin Sussex Auto Mall

New car purchase First car purchase at this dealership. Sam was great, very knowledgeable on the car I was interested. Price negotiation was transparent and easy. This First car purchase at this dealership. Sam was great, very knowledgeable on the car I was interested. Price negotiation was transparent and easy. This was the best new car buying experience I've ever had. We highly recommend this dealership and Sam! More

fantastic experience Bill Dougan was my sales guy and i can't be happier i didn't expect to buy a truck cause i had a gmc lease (never buy a gmc their customer service is Bill Dougan was my sales guy and i can't be happier i didn't expect to buy a truck cause i had a gmc lease (never buy a gmc their customer service is horrible) didn't ever think i could get out of it and got talking to Billy and he pointed out the perfect truck for me and my needs and he got me a deal that i couldn't refuse. very highly recommended and couldn't be happier thanks Bill. More

weight lifted off my shoulders. I just wanted to let everyone know that Lisa Drake was by far the best sales person I have ever debt with. I totaled my suv last wk and was every upse I just wanted to let everyone know that Lisa Drake was by far the best sales person I have ever debt with. I totaled my suv last wk and was every upset that I was going to have to go threw the hole buying new car routine. My husband contacted Lisa and told her what was going on and what we were looking for. With my past credit history I was nervous about being shot down again. We went and saw Lisa at 1:30 and by 4:00 she and her team had me driving back home to PA in a brand new 2015 Jeep compass. A huge weight was lifted off my shoulders knowing that I found a new family in the car world. Just want to end this and say LISA THANK YOU ..... More

great place to buy a vehicle Bought a 2015 Dodge Challenger SRT Saturday April 4, 2015 from Franklin Sussex, My sale person was Doug Agne who was the best sale person you could ev Bought a 2015 Dodge Challenger SRT Saturday April 4, 2015 from Franklin Sussex, My sale person was Doug Agne who was the best sale person you could ever want to have. Doug is very professional, knows everything about the vehicle you want to buy and has a great personality. The picking up my car was fast, the vehicle was detailed nicely and Doug explained all the features of the vehicle and us of it. If you are looking to buy a vehicle I suggest you see Doug Agne and you will not be disappointed at all. Ken O'Hern More

Service Department totally Incompetant!! Took my pick-up to be fixed and asked if it was under warranty. Told twice that it was, only to go there and find out it wasn't. Then my husband had Took my pick-up to be fixed and asked if it was under warranty. Told twice that it was, only to go there and find out it wasn't. Then my husband had problems with his steering. Woman on phone in service department is a moron and couldn't tell him ANYTHING, so he asked for the service manager and couldn't get him either. Then the woman told him they couldn't fit him in for a week. We went to Milford Chrysler and they took him in right away and thank god they did because he was about to lose his steering because something broke and he could have had an accident. I will NEVER use this dealership again and will now deal with Milford Chrysler who gave us wonderful customer service. More

Extremely helpful I came in and told Lisa Drake exactly what I was looking for and she showed me my options and I was in and out with my new car in 2 hours. This was th I came in and told Lisa Drake exactly what I was looking for and she showed me my options and I was in and out with my new car in 2 hours. This was the least stress I've ever had purchasing a vehicle. I will definitely be recommending Lisa to all of my friends! More

Professional There was a financing misunderstanding, but I returned the next day, spoke to Jimmy (Billy was off) and it was taken care of . As always a professiona There was a financing misunderstanding, but I returned the next day, spoke to Jimmy (Billy was off) and it was taken care of . As always a professional and pleasant experience. More

scamming on recalls had a recall for possible explosion of gas tank on my Jeep Chrysler's remedy is to install new tow hitch om dropped my Jeep off to get it done overn had a recall for possible explosion of gas tank on my Jeep Chrysler's remedy is to install new tow hitch om dropped my Jeep off to get it done overnight they never did the repair instead wrote on the recall notice that my frame was severely rotted in my vehicle was unsafe the frame is not rotted it's Chrysler's way of getting around paying for their mistakes More

Great Selection, No rush Transaction! Went in looking at a used car, decided on a new one. Had many to choose from with various options. Let us take out several autos to test drive with no Went in looking at a used car, decided on a new one. Had many to choose from with various options. Let us take out several autos to test drive with no time pressure. Came up with several pricing offers and when our decision was made, it was a relaxed, easy transaction to complete. Fed us food & drinks while we waited for paper work to be done & car prepped. Had fun with March Madness hoops!! More

A dealer you can trust. I bought the car sight unseen. Great follow up. Great flexibility, in dealing with an unusual situation. The car was exactly as advertised. Lisa Drake was thorough and professional. Great follow up. Great flexibility, in dealing with an unusual situation. The car was exactly as advertised. Lisa Drake was thorough and professional. Mike Rheel was also a big help. More