Franklin Sussex Auto Mall

Warranty work I have had great experience with FSAM with purchasing new and used vehicles,so I have all the confidence that any issues come up with my vehicle they I have had great experience with FSAM with purchasing new and used vehicles,so I have all the confidence that any issues come up with my vehicle they are sure to fix it right the first time. More

oil change service I always get my Durango serviced here and am usuall happy with it. However my most recent visit resulted in a very bad experience. After my service a I always get my Durango serviced here and am usuall happy with it. However my most recent visit resulted in a very bad experience. After my service and leaving the dealership I made a stop. I noticed smoke coming from under my hood and the smell of oil burning. I figured they must have had some oil drip onto the engine. When I opened the hood I could see oil splatter all over. there was oil spots on the underside of the hood, the cowl, the inner fenders, engine components, the windshield wipers and some on the lower windshield. When I got home I spent about and hour cleaning it up. Its a real pain to get oil spots off everything. I always keep my vehicle very clean and under my hood is no exception. I always wipe where I can when I wash the vehicle. It appears the mechanic had a mishap when filling the oil and I could see where he did some wipe up but left a lot of areas spotted. I called my service person and advised of my displeasure with the under hood condition and issue. She apologized and stated she would let the service manager know. More

GREAT From the time that we walked in the doors everyone in the place made us feel at home.It wasn't like all the other places jump on you as soon as they s From the time that we walked in the doors everyone in the place made us feel at home.It wasn't like all the other places jump on you as soon as they see you and start on you about buying a car. Jason Concoy spoke to us with lots of respect and got to know us before even mentioning car sales that's they way it should be More

oil change and vibration had oil change done and vibration in front checked, rotors and pads replaced under warranty. excellent service and did not have to wait too long had oil change done and vibration in front checked, rotors and pads replaced under warranty. excellent service and did not have to wait too long More

Service Brought my car in for a check engine light service and the staff was a pleasure to deal with. They also fixed a recall issue and updated a couple of p Brought my car in for a check engine light service and the staff was a pleasure to deal with. They also fixed a recall issue and updated a couple of programmimg codes within a day. I only gave them a day notice, but they still accomodated me. I tried to make an appointment with the dealership (Route 46 Jeep) where I purchased my car and the earlieast that they could give was two weeks away. Highly recommended! More

traded in and bought a new (to us van) service was excellent and we never felt pressured. We were given the opportunity to test drive multiple vehicles to ensure we found the perfect one. O service was excellent and we never felt pressured. We were given the opportunity to test drive multiple vehicles to ensure we found the perfect one. Overall a great experience. More

Recall was completed in a timely and professional manner. I am very pleased with the service center, The representative was extremely helpful and courteous. My repair work was completed within the time frame I am very pleased with the service center, The representative was extremely helpful and courteous. My repair work was completed within the time frame that I was told. My overall experience was positive. I would not hesitate to use the service center again. More

What a great experience! In 2010 due to the economic downturn our family was forced to close our business. Since then we have been in credit recovery. We reached the point whe In 2010 due to the economic downturn our family was forced to close our business. Since then we have been in credit recovery. We reached the point where we really needed a good vehicle and 4WD. FSAM treated us with respect and helped us finance the vehicle of our dreams. Our sales rep Brian, Brit at the reception desk, Joe the closer, Mike in financing, and Bill Snouffer are awesome. We got the royal treatment through every step of the process. Thank you so much! More

Best Car Buying Experience I Ever Had Leasing a car from Franklin Sussex was a pleasure compared to other dealers I checked. First of all they have an extensive inventory of vehicles. Leasing a car from Franklin Sussex was a pleasure compared to other dealers I checked. First of all they have an extensive inventory of vehicles. They had exactly the car I wanted with the exterior color and interior color in leather I preferred. We settled on a price over the phone and I went to the dealer the next morning and closed the deal exactly as we agreed on the phone. My salesman was Sam Nazarro who was very knowledgeable and very professional in closing the deal No funny business about changing the numbers or trying to sell me extras I didn.t want ( Something I experienced with other dealerships I had visited before Franklin/Sussex). All told I think I was driving home with my new Jeep about 2 and 1/2 hours after setting foot in the showroom. That included a test drive, credit check ,car prep and delivery. This dealership is over an hour from my home but well worth the trip. I highly recommend this dealership and especially Sam Nazarro. Ask for him. You won't regret it. More

the same old story-courteous, knowledgeable & helpful recall work -i was given an appointment convenient to my work schedule. work was done in time promised. everyone helpful in getting me to learn featur recall work -i was given an appointment convenient to my work schedule. work was done in time promised. everyone helpful in getting me to learn features of my new Grand Cherokee. More