Franklin Sussex Auto Mall

Service Joe was great. He helped me from start to finish and answered my 25 phone calls with questions quickly and patiently. Very good customer support. Joe was great. He helped me from start to finish and answered my 25 phone calls with questions quickly and patiently. Very good customer support. More

Great experience, relaxing and enjoyable. The experience of purchasing a vehicle is usually uncomfortable and tiring. This was not the case at Franklin Sussex Auto Mall. Billy Dugan was our The experience of purchasing a vehicle is usually uncomfortable and tiring. This was not the case at Franklin Sussex Auto Mall. Billy Dugan was our salesperson. He went above and beyond to make us feel welcome and comfortable, making the entire experience very relaxing and enjoyable. While we had a general idea of what we wanted, he patiently took us through all of our options. His knowledge of the vehicles helped us tremendously. We ended up purchasing the vehicle that fit our exact needs. I cannot say enough about how great an experience we had because of Billy. And while it has only been two days since our purchase we have already told a friend of ours to contact Billy for help in possibly purchasing their car. More

quick ,took off brand no problem Joe Formica took me in right away. He had no problem dealing with an off brand car in a timely manor. Big xxxxxxto Joe, Jim Tester, and the parts depa Joe Formica took me in right away. He had no problem dealing with an off brand car in a timely manor. Big xxxxxxto Joe, Jim Tester, and the parts department. Highly recommend!!!!! More

Jeep Patriot I bought a 2015 Jeep Patriot brand new the roof leaked every time it rained out, every time I went back the guys in the dealership would all run the o I bought a 2015 Jeep Patriot brand new the roof leaked every time it rained out, every time I went back the guys in the dealership would all run the other way, I was nice about it until the 5th time, Bill said he would call me regarding what he could do for me six months later still waiting to here from him. I took my complaint to Chrysler and they let me choose a new dealership to work with which was M & M in liberty NY they were so great that I bought a Grand Cherekee for more but they were so nice. I will never go back to Franklin Sussex Auto. The only person which was so nice at Franklin Sussex was Pam in Service she never ran when I walked in like the rest of the people. If I could give a - star I would More

Best Customer Service I was looking to get out of a current lease and attempted to try to find an end of year deal. My salesperson was Billy Dugan and he is a rare find. I was looking to get out of a current lease and attempted to try to find an end of year deal. My salesperson was Billy Dugan and he is a rare find. He is the most honest, kind, upfront salesperson I've ever dealt with at any dealership. He has extreme patience and incredible product knowledge. I cannot say enough positive things about my experience with him and the dealership as a whole. They really treat you like a person and not just a sale. More

No pressure, no issues and no problems. Wanted to wait 5 months or so before I reviewed this dealership. For me, this the most painless new auto transactions I have ever done. Saw the truck Wanted to wait 5 months or so before I reviewed this dealership. For me, this the most painless new auto transactions I have ever done. Saw the truck on line talked price over the phone, went to the dealership and was out in less than 3 hours. Truck was the 2015 Ram 1500 EcoDiesel Longhorn 4x4. I have not dealt with the service department yet so I have no comment on that. I dealt with the internet sales people (wish I remembered the sales person) and Mr. John Rodriguez in the F&I department. I never felt pressured and felt I got a better that average deal. More

Ongoing issue for over a month After taking a while with engineering we believe the issue is now resolved. Siri friendly service everybody want to make sure that everything was take After taking a while with engineering we believe the issue is now resolved. Siri friendly service everybody want to make sure that everything was taken care in a certain amount of time supplied us with the rental More

Satisfied The service was quicker than I anticipated, and helped me get to my next appointment as scheduled. The staff was friendly and accommodating. There is The service was quicker than I anticipated, and helped me get to my next appointment as scheduled. The staff was friendly and accommodating. There is no reason for me to go anywhere else to service my vehicle. More

Oil change and tire rotation As always Franklin Sussex Automall provided me with easy going, inexpensive, quality service. You are always treated like family. There's no other pla As always Franklin Sussex Automall provided me with easy going, inexpensive, quality service. You are always treated like family. There's no other place I would bring my vehicle. Thanks again. More

Awesome and friendly team Jason was such a pleasure to work with. He was so informative and helpful with everything that he did for me. If you're going to buy a great new jeep Jason was such a pleasure to work with. He was so informative and helpful with everything that he did for me. If you're going to buy a great new jeep, Chrysler, Dodge , or Ram, Jason is your man! More