Franklin Sussex Auto Mall

My first oil change They did great and checked a few other things. Everything work out fine and was worth the extra wait. Thanks for rotating tires without charge. Ron They did great and checked a few other things. Everything work out fine and was worth the extra wait. Thanks for rotating tires without charge. Ron More

Service department Our first visit the wrong door was fixed and our front heating panel did not work correctly after we got home. Brought car back and this time parts ha Our first visit the wrong door was fixed and our front heating panel did not work correctly after we got home. Brought car back and this time parts had to be ordered for door and panel needed to be reprogrammed. We were not notified when parts were in so we could schedule an appointment. Also they sounded annoyed when we called and kept reminding us they would call when the parts arrive. (which they did not). If we hadn't called them after another week to check we would not have known parts were in. Took car in for 3rd visit for door and panel.Service did not call to inform us that our car would not be ready for pick up. After 4 calls to get thru to service over a 2 hour period, employee answering phone could not give us answers why or how long it was going to take. Hoping to be one of those HAPPY customers but so far I want to get this done and get out of there. More

Pam was wonderful and understanding, Jim was not. This dealership is a joke. My car broke down at 24,000 miles due to transmission failure. my UConnect bluetooth module was not working either. at the This dealership is a joke. My car broke down at 24,000 miles due to transmission failure. my UConnect bluetooth module was not working either. at the time of transmission repair my car had a cold air intake, exhaust and metal intercooler instead of the stock plastic one (mainly becuase the intercooler mount melted from how hot this car ran stock. ) Transmission was repaired no questions asked. however the bluetooth module was not fixed because the dealership had told me the car was too new and they didn't know why it was locked up and acting like it was. The car functioned fine for about another 30k miles. -- at 59k(ish) miles the transmission was behaving strange and telling me auto stick was not available. I went back to franklin sussex. they looked at the transmission and flashed new firmware due to a "Safety Recall" I came and picked up my car. However i was charged a diagnostic fee to tell me my uconnect was locked up (which i already paid for back when I found out my Uconnect was locked up the first time i went in for service) and it would cost me $450 to fix. outraged I asked to speak to Jim, telling him that It should be paid for since the issue was documented since 24k miles. Jim turned me away and told me he wouldn't budge on helping me. So now not only was I out 120$ for a diagnostic fee that I told them i didn't want because i knew the reason the bluetooth wasn't working. at this point they wouldn't stand behind their product. Car goes in 3 days later (For transmission issues what a surprise!) This time they blamed it on a wiring issue. stating that it was an electrical short causing the transmission issues. and I was charged $247. Annoyed I paid it and picked up my car and was on my way. 2 weeks later my car goes in for transmission issues yet again. Mind you every time my car has gone in for service it has had the same parts on it and no questions asked. I was also put in a rental no questions asked. Paid for. This time i was put in a rental. They told me that they would call me and let me know whats going on when they can get to it which was about a week from then. A week goes by and Pam calls me telling me that Jim would like to speak to me. Jim gets on the phone and proceeds to tell me that he isnt going to fix my car because my modifications are the reason my transmission is having issues. Annoyed we went back and forth on the phone for a little bit. Jim admitted that the modifications weren't the reason for the transmission issues - unless the car was tuned very very heavily the parts I had on it would not do anything to the transmission. yet he would still not honor fixing the car even thought there were no new parts added and it was in the same condition as it was when it broke down and 24000 miles and the "engineers came to look at it and okayed it for repair" 2 days later im blind-sided by a charge for 547.51 for the cost of my rental. Furious i called the dealership and Jim told me he isnt covering my rental and that I was Informed when i got the rental that it would be on me if they didnt fix the car. The funny thing is I didnt speak to jim about my car until i had already received it back. when I was given my rental I was given a reservation number on the phone drove over two days later. handed my keys over to Pam and had enterprise outside waiting for me. Frustrated I reached out to a buddy of mine who is a mechanic for the company. He let me know that the transmission has been blown from the start and they didnt fix it because the dealership did not want to take the hit for a transmission. nothing that was done to the car had any relation to why the car wasn't functioning. Needless to say I will never refer another family member or friend (Which i sent alot of) to get a car from here. we will all go to different dealerships for service. and I am going to let everyone know about the service and mistreatment I received from this dealership. Avoid this dealership at any cost. they will try to nickle and dime you where as Precision in Butler will really take care of you. Drive the few extra miles. More

Fully Satisfied Great experience,highly professional would recommend anyone to be assisted in finding the perfect car at the right price by Lisa! She is amazing! She Great experience,highly professional would recommend anyone to be assisted in finding the perfect car at the right price by Lisa! She is amazing! She takes her profession to a higher level...thank you Lisa! More

Great experience This is the 7th jeep I have purchased from FSAM. The service is great , which is why I return. This last jeep I decided to lease. The salesman Doug wa This is the 7th jeep I have purchased from FSAM. The service is great , which is why I return. This last jeep I decided to lease. The salesman Doug was fantastic working with me and management to get me the best deal. The friendly atmosphere make the buying process a breeze. I leave the dealership very happy. More

Phenomenal Romelia was a pleasure to work with. I never felt pressured and believe she and Joe were looking out for my best interests. They found the Durango I w Romelia was a pleasure to work with. I never felt pressured and believe she and Joe were looking out for my best interests. They found the Durango I wanted from another dealer and had it for me a few short days. More

Fantastic experience Fantastic experience. Very professional staff. Worked to fullfill my needs. I will definitely return and I will definitely recommend to others. Nina a Fantastic experience. Very professional staff. Worked to fullfill my needs. I will definitely return and I will definitely recommend to others. Nina and Jim were great. Thank you for a smooth experience. More

Great sales people!! Brian was awesome at Franklin Sussex. Had 2 trucks ready for me. Paper work was smooth. In and out 2 hours. Everyone in the place was friendly. I had Brian was awesome at Franklin Sussex. Had 2 trucks ready for me. Paper work was smooth. In and out 2 hours. Everyone in the place was friendly. I had a Ford. Loved it but Performance Ford is the worst in customer service. Thanks Franklin Sussex!! More

Excellent There's no time to change your mind. Has been a long time since we bought a new vehicle where delivery is the same day. There's no time to change your mind. Has been a long time since we bought a new vehicle where delivery is the same day. More

Sales person, Chris was excellent! Knowledgeable & thorough. Because Franklin Sussex Auto Mall gave me what I was looking for & the price was good and fit my needs. They gave me what my previous auto dealer coul Because Franklin Sussex Auto Mall gave me what I was looking for & the price was good and fit my needs. They gave me what my previous auto dealer couldn't and I have dealt with them over 9 years. More