Franklin Sussex Auto Mall

Great Sales Experience. I recently purchased a vehicle for mother from Franklin Sussex Automall, Steve was a great salesman and knew about the product he was selling. Also wh I recently purchased a vehicle for mother from Franklin Sussex Automall, Steve was a great salesman and knew about the product he was selling. Also when I had asked about a spare tire/donut and jack/lug wrench was able to get a quote right away and have it to the dealer the very next day. Rob with finance was also very good with finishing up the sale, the warranty that was offered 10 years/100,000 mile bumper to bumper was very reasonably priced. Thanks again. More

Happy Customer Recently leased a vehicle from Franklin Sussex. My salesperson, Brian, took the time to go over all of the features of the vehicle and explained every Recently leased a vehicle from Franklin Sussex. My salesperson, Brian, took the time to go over all of the features of the vehicle and explained everything in detail. Rob in finance was great as well. If you're looking for a pleasant, relaxed, experience, I would highly recommend going to see Brian & his team. More

Horrible!!! They ran my credit 7 times for one application and were not even able to help me get into the car I wanted. Now, my credit is ruined because of those They ran my credit 7 times for one application and were not even able to help me get into the car I wanted. Now, my credit is ruined because of those hard inquiries on my report so even if I go to another dealership I would have high interest. I've financed 2 cars and NEVER has a dealership ran my credit 7 times in one day for one car purchase. That is insane!!! When they were finally done they tried to put me in some high mileage older car than I currently have that no one wanted!!! It is not even listed on their website for inventory but they tried to tell me that'she the only car the bank would approve me for. Yeah right!!! That's a junk car no one wants and they can't sell so they try to force it on you as if you're that desperate. Bottom line, take your business elsewhere unless you want a major dent in your credit from hard inquiries. More

Freindly, relaxed, buying experience. Dealership allowed time for us to make decision. No pressure to "sign up now", very open and helpful. Got the exact truck wanted and saved a bunch Dealership allowed time for us to make decision. No pressure to "sign up now", very open and helpful. Got the exact truck wanted and saved a bunch of money. Some of the savings was due to the time we took to decide as additional company rebates became available. More

Happy Excellent. Took longer than planned but it's typical for any service. Oil in truck was changed like I wanted. Nothing more to say. Now I need to make Excellent. Took longer than planned but it's typical for any service. Oil in truck was changed like I wanted. Nothing more to say. Now I need to make it twenty five words long. I think I got to the minimum More

Great Service I was there for an oil change and Scott told me it's time for a tune up. I appreciated that because I am alone now and would not have thought to ask I was there for an oil change and Scott told me it's time for a tune up. I appreciated that because I am alone now and would not have thought to ask about that. Scott is very professional, friendly and a truly caring gentleman. I feel that I am in good hands with your dealership. More

Freindly, good deal Nina was very friendly and did not pressure us to make a decision. She gave us a very good price for our trade in and allowed us to take a few test dr Nina was very friendly and did not pressure us to make a decision. She gave us a very good price for our trade in and allowed us to take a few test drives. More

Pleasant lease deal Friendly staff , they went out of their way to locate a exact vehicle that we were looking for. One of the better lease experiences we have had over t Friendly staff , they went out of their way to locate a exact vehicle that we were looking for. One of the better lease experiences we have had over the years. More

Jeep 2014 Grand Cherokee Diesel I purchased my Jeep from Route 4 in Paramus what a mistake those people charged me for things that should have been covered under warranty and never o I purchased my Jeep from Route 4 in Paramus what a mistake those people charged me for things that should have been covered under warranty and never offered a rental or loaner car. I brought the car to Precision on 23 in butler for software recall I was there for 5 hours waiting for the software to update they said it failed once and the had to start again. The next day I got a message about the def fluid and I had 150 miles before the car would not start again. I brought it to them they replaced the injector the message was that the pressure was too low. The next day the message came back so I brought it back to Precision the only thing they did was add more def fluid I knew that was not going to fix anything but what was I do do. The next day the same message I called them and they told me to take it back to Paramus! I had received a call from Chris Damiano about the car and he gave me Jim Tester's name. I called Jim and explained the whole thing I was literately pleading with him to not make me go back to Rout 4. I have nothing good to say about them. Jim and the service team accurately diagnosed the problem as being with the pump for the DEF. I would like to thank Jim and everyone else from Franklin Sussex I was really besides myself with this problem. I travel between West Milford and Wayne each day my boss does not want to hear any excuses for me not showing up for work and I really need this job!!! Yours Truly Doug Drada 24 Upsala Path West Milford NJ 973 464 6119 More

Oil change There was a guy in the waiting area that was swearing about the election, and talking to the tv. It was disturbing and a little creepy There was a guy in the waiting area that was swearing about the election, and talking to the tv. It was disturbing and a little creepy More